Walser Honda - Service Center

I love working with Honda sales people. They make an experience of buying car amazing! They make an experience of buying car amazing! More

First off I've had great service at this location in the past but not this time. I bought my vehicle in and left it with the service department for a day due to a noise coming from the front, the mechanics past but not this time. I bought my vehicle in and left it with the service department for a day due to a noise coming from the front, the mechanics couldn't find the issue that time and gave it back to me. The noise got worse so I took it in about again a month later thinking it should be more evident now, they told me it was the ball joints-they sent a video saying the ball joints had some movement and play in them and was most likely the problem. I had a feeling that it wasn't the ball joints when I picked it up, also I had to pay an inspection fee for $175 because I didn't agree to any of the work. I decided to take it to a local repair shop chain to get a second opinion, they found a completely different issue that was making the sound, they did a little welding on a exhaust bracket and the issue was fixed for $200. Their inspection of the ball joints was that they were completely fine and did not need to be replaced. I would have spent $2000 for ball joints that didn't need to be replaced. At the time I understood that I paid $175 for the inspection and work I refused, but the inspection results were not accurate, so I feel like I should get that money back. Normally I have good service at this location, but not sure what happened this time and why a Honda mechanic couldn't find something that a mainstream chain auto mechanic did find. More

Easy to schedule service. Did what they said would do. Video of inspection is nice touch. Did what they said would do. Video of inspection is nice touch. More

Excellent service, only thing they scratched my wheels some how, now I have to get them fixed some how, now I have to get them fixed More

Service Advisor Ben was excellent. He helped me determine what servicing was needed for my Honda Accord, and arranged for the work to be completed. He was very professional and frien He helped me determine what servicing was needed for my Honda Accord, and arranged for the work to be completed. He was very professional and friendly. I also appreciated the video of my vehicle during the service process provided my the mechanic/technician. More

Usually pleased but the last 2 visits they weren't able to find the problem with the transmission. to find the problem with the transmission. More

Ben clearly explained what service was done to my car and what services would be up coming. He was thorough and courteous- a pleasure to work with him. what services would be up coming. He was thorough and courteous- a pleasure to work with him. More

Overall experience was good however if you can reduce the cost of the service would really help cost of the service would really help More

Ben is always attentive and gets my service done before the expected time. He is courteous friendly. A joy to work with. the expected time. He is courteous friendly. A joy to work with. More

The service process was smooth and efficient. The service included oil + filter, brake fluid, transmission fluid, and an alignment. We expected to wait ~3 hours but the work was finished in ~2 The service included oil + filter, brake fluid, transmission fluid, and an alignment. We expected to wait ~3 hours but the work was finished in ~2 hours. The multipoint inspection video is appreciated, especially the details regarding the remaining brake pad thickness. Also appreciate the discussions and information provided by Jason, the service advisor. Glad that Walser had coupons available to bring the cost of services down a bit. More