Walser Hyundai - Service Center

Arrived on time and told service tech I was there for my complimentary oil change and tire rotation . He said okay they would get right on it. After being told my Santa Fe was done he had me come out to si complimentary oil change and tire rotation . He said okay they would get right on it. After being told my Santa Fe was done he had me come out to sign paperwork and said I was good to go. After pulling out off the service bay I stopped to check over paperwork. Right away I noticed there was no mention that they did the tire rotation. Very disappointed in the follow up off the service tech, I feel he was probably not even listening to what I said when I arrived. I did not have the time to go back in and wait more time. More

Excellent and timely service, friendly staff. Clean facility, I waited at the service center while my car was serviced, they finished within 1 hour. Clean facility, I waited at the service center while my car was serviced, they finished within 1 hour. More

Just a number, I need tires. Ask the service rep for a quote on tires. He never got back to me on tires. My car was done and sitting at the door for over 20 minutes. I had to go Ask the service rep for a quote on tires. He never got back to me on tires. My car was done and sitting at the door for over 20 minutes. I had to go up to the service desk and talk to someone else to get my car checked out. Will be buying tires somewhere else. More

They were fine to buy a car from but want services you need are utterly terrible. need are utterly terrible. More

I had to call to check on my vehicle status several times cause the app was never updated after the initial check in. cause the app was never updated after the initial check in. More

Customer service poor communication. Vehicle two separate visits for repair. Both times the vehicle was there two days, customer service does not answer there phones and they do not retu Vehicle two separate visits for repair. Both times the vehicle was there two days, customer service does not answer there phones and they do not return voice mail calls. Only way I get them to call back is talk to someone outside off customer service desk to get them to call me back. More

Everyone was so nice, got me right in and helped me get new tires. Thank you new tires. Thank you More

Numerous items. Never received video of work done to start. I left a voicemail at 5:20pm, never received a call back. I called next day to corporate who also tried c Never received video of work done to start. I left a voicemail at 5:20pm, never received a call back. I called next day to corporate who also tried calling service to no avail. After back and forth, i eventually called again to find out it was ready to be picked up (at 4pm) next day from when i dropped it off. More issues with service manager, very condescending and zero customer service. Also left the general manager a voicemail today looking to discuss more. Should also mention I’m dealing with a charge (unrelated to this) from Carl, the previous service rep who didn’t check my warranty… done typing for now, but I have more to say More

Would like to thank Trish, Alex and the walser colission for making sure our vehicle was taken care of. Thank you for your help! for making sure our vehicle was taken care of. Thank you for your help! More

Troy met us as we drove our car into the garage. Very personable and kind. This was our first experience at the garage with our new Hyundai. We were given a good orientation as to how the service wo Very personable and kind. This was our first experience at the garage with our new Hyundai. We were given a good orientation as to how the service would progress. The car was even ready earlier than predicted. We had lots of questions and Troy kindly answered them all. More