Walser Metropolitan Ford

Most Recent Purchase from Metropolitan Ford My recent purchase (lease of a 2018 Ford C-MAX) from Metropolitan Ford was yet another no pressure, stress free experience. My Salesman, Jerry Chapma My recent purchase (lease of a 2018 Ford C-MAX) from Metropolitan Ford was yet another no pressure, stress free experience. My Salesman, Jerry Chapman, recommended what he thought would be the best, most cost effective replacement option for my low mileage 2001 Ford Focus. Based on Jerry's recommendation, I agreed. Jerry immediately went to work for me to locate the 2018 Ford C-MAX we agreed upon and, together with his management, was able to negotiate a price that I was happy with. This required very little time and effort on my part. Jerry worked closely with me and for me all the way through closing (which was handled by another familiar professional, Michael Martinez, Business Manager). More

Always an on time friendly experience. No matter if it's a quick lane oil change or a problem to diagnose everyone on the team works toward a resolution. The shuttle is a plus helping you No matter if it's a quick lane oil change or a problem to diagnose everyone on the team works toward a resolution. The shuttle is a plus helping you get on with your day. My team leader Todd was excellent to keep me in the loop as to the diagnosis and the time frame. I appreciate their courtesy and professionalism. More

Always a great job! I’m 82 but whenever I come in to have something fixed or looked at, the guys in the shop are most always kind and considerate and respectful. That is I’m 82 but whenever I come in to have something fixed or looked at, the guys in the shop are most always kind and considerate and respectful. That is much appreciated; just because I’m ‘aged’ doesn’t mean I can’t come back with some zingers if need be. So far haven’t needed any. WY to go guys!! More

Installation of Apple CarPlay Service and parts staff were very knowledgeable and helped me find the exact part I needed in a timely manner. They were also helpful in scheduling a Service and parts staff were very knowledgeable and helped me find the exact part I needed in a timely manner. They were also helpful in scheduling a time that would fit into my schedule. Also had an oil change and tire rotation. More

The Works This is a great dealership. I’ve been a loyal customer for long time and have purchased three Fords along the way. From sales to service, I recommen This is a great dealership. I’ve been a loyal customer for long time and have purchased three Fords along the way. From sales to service, I recommend Metropolitan Ford. More

Bring along your patience! On my last visit I dropped off my Ford 150 at 7:45 A.M. on a Mon. for a check of my rear brakes, sticky parking brake, tailgate that wouldn’t open and On my last visit I dropped off my Ford 150 at 7:45 A.M. on a Mon. for a check of my rear brakes, sticky parking brake, tailgate that wouldn’t open and two driver-side tires which had slow leaks. Since we hadn’t heard back from anyone in the service department by 2:45 P.M. I called and left a voicemail to let me know what was going on.When I finally got a call back I found out I needed rear brakes and new cables for the parking brakes so I told them they could keep the truck overnight and do the work on Tuesday. On Tuesday I found out that they didn’t have some of the parts they needed so my truck wasn’t finished until Wednesday and again I left a couple of voicemails to find out when I could pick it up. I picked up my truck,went home only to discover that the slow leaks that they resealed were done on the passenger side rather than the driver side so a few days later I brought my truck back in to have those tires taken care of. They found out that both tires had nails in them so they repaired them,but I was there for almost 4 1/2 hours waiting for my truck! More

The best ever! Thanks to Todd Rutherford. He takes care of all my issues with my 6 Ford vehicles. I have never been dissatisfied. I appreciate the great service. Thanks to Todd Rutherford. He takes care of all my issues with my 6 Ford vehicles. I have never been dissatisfied. I appreciate the great service. More

Wonderful fast service I brought my 2017 Explorer sport into metropolitan ford to get a few things done, and I was happily surprised at how quick the work was done and how p I brought my 2017 Explorer sport into metropolitan ford to get a few things done, and I was happily surprised at how quick the work was done and how painless it was. Jes summer and John (manager) were both very helpful and thorough and fixed my issues without question. They helped me fix a camera and front speaker issue, and some minor repair on my trunk in just two business days. I am relieved to find a dealership I can finally trust and actually like taking my car to get fixed! More

Knowledgable salesperson. Easy and Fast Purchase! Tony Reyes has always been great to work with. We have bought / leased several cars from him! But, please...no manager visit! He was annoying and p Tony Reyes has always been great to work with. We have bought / leased several cars from him! But, please...no manager visit! He was annoying and pressure sales are not becoming! Just let Tony close the deal! More

Great service. Friendly Saleman Felt like there was no pressure. Julian was helpful and we were satisfied with our experience. This was a completely hassle-free experience. This w Felt like there was no pressure. Julian was helpful and we were satisfied with our experience. This was a completely hassle-free experience. This was the 4th car we bought from this dealership==so we wouldn't have returned if they didn't treat us well. More