Back

Walser Metropolitan Ford

Eden Prairie, MN

not yet
rated
754 Reviews
The team at Walser Metropolitan Ford would like to welcome you to our dealership in Eden Prairie, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Ford vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan.
Contact Dealership

12477 Plaza Dr

Eden Prairie, MN

55344

Directions

By Type

Showing 754 reviews

September 18, 2018

great emergency service! Heard what sounded like a very expensive noise when visiting in the twin cities. Was able to schedule a visit and get the noise figured out and resolv More

by THOM_GUNS1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
unsure.
September 18, 2018

I got all my needs taken care of for a reasonable cost. I needed the oil changed, a bulb replaced and a tire replaced. They did it all for 200.00. I think I got a great price for the work done in a timely m More

by thomasgharker45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Faissal Bouanane
September 18, 2018

New tire installation Friendly service team with good attitude. Completed my tire install with minimal wait because of an efficient team effort. Priced matched Dicount Tir More

by Dkamkes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam - service tech, Faissal Bouanane
September 18, 2018

Review Great staff, will work with you. Didn't feel pressured to buy a car on the spot. But felt listened to and understood with what I was looking for. More

by stephanieschlegelmilch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
MIKE KOCH, PAUL PETERSEN
September 17, 2018

Whatever the vehicle you are looking for if it exists and th The whole staff at Metropolitan Ford is fantabulous you can even do it online ordering purchase in 24 hours Ashford Tony he's the best :-) More

by T & G Throne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
All of them were fantastic I'm just really bad with names never had a problem or question that wasn't answered or an issue that wasn't given to address!, TONY REYES, PAUL PETERSEN, Brandon Johnston
September 17, 2018

Poor customer service Took multiple tries calling to make an appointment. Never got a receipt for service. No copy of work completed. I really don't care to get continue More

by SEPPMANL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cannot remember all people I spoke with.
Sep 18, 2018 -

Walser Metropolitan Ford responded

I'm very sorry for your experience. Our phones have been a constant source of frustration for us as when we get busy, they haven't always rolled right to someone to answer promptly. We are aware and are currently trying to make it better so I know your frustration there. Same thing with surveys, I know people get surveys for everything these days. It is the only way we can improve though so again, I'm sorry for that. Now I have no idea how you got no receipt or a copy of what was done. That is something that we try and I thought succeeded at doing 100% of the time. If you call in to 952-943-9000 and ask for my Service Manager (John Gorence) or my Service Director (Julie Hanson), explain to them what happened and we will get you copies of anything you want.

September 17, 2018

Traveling to get to the BEST. Any time that I need my 2016 Ford Edge serviced I only go to the Best dealerships to get it done. I like the service provided, the relationships creat More

by BEARSFAN2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The whole service team.
September 17, 2018

The Most incredible experience while buying a car I worked with Jerry and was blown away by how sincere and helpful he was. He went above and beyond to make sure I was getting the best car and even he More

by sophia.held
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JERRY CHAPMAN
September 17, 2018

Willing to negotiate. Stopped in to look at a Ram 3500. Was allowed to look at the vehicle with out pressure. Test drive with James Schwab and decided to make an offer. More

by swinchell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JAMES SCHWAB
September 17, 2018

Excellent Experience I brought my truck in for a 20,000 service. Brian was my service advisor and he did an excellent job explaining the services to be done, cost, etc. I More

by jperk37
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian
...
24
...