Walser Metropolitan Ford

I waqs not informed that the warranty from an outside company did not cover all of the expense, as implied. This should have been made clear to me before any work was done. Your hourly rate and parts pri company did not cover all of the expense, as implied. This should have been made clear to me before any work was done. Your hourly rate and parts prices were well above the warranty guidelines. If I would have been made aware of this I would have asked the warranty company where to take the car for the needed repairs that would complete them within the range of the expected pricing. When I brought this to Scott's attention he indicated he would "discuss this" with someone (Todd?) and get back to me. No one called me back, Disappointing... More

I have bought a few cars from this dealership and the most recent one was with a new salesperson. She is new and was so pleasant. We test drove a couple of trucks and could've driven more, but I found most recent one was with a new salesperson. She is new and was so pleasant. We test drove a couple of trucks and could've driven more, but I found the one I wanted. Jennifer fought for me so I didn't have to. When the numbers were run, my trade value came in $100 under fair BB. (I had some rust on it) They gave me quite a bit off in rebates and a dealership discount. Financing was great and even knocked off some for the protection package. I have read all opposites on here of what I experienced. If you don't believe me, call Jennifer Tom or Mike in finance. They were really nice to work with. I have even had 2 phone calls since buying 2 weeks ago making sure I am so happy. Really cool~ More

I bought a 05 Mustang in 2005 from this dealership - it was my first new car purchase. I was satisfied at the time b/c I loved the car and didn't even think it was possible to have it coming in to the dea was my first new car purchase. I was satisfied at the time b/c I loved the car and didn't even think it was possible to have it coming in to the dealership, so accepted whatever rates, etc they offered, but a couple years later when I was trying to sell my car (only trying to get enough to cover the rest of my loan) I realized that I had been screwed b/c the price I got was close to MSRP, and they had tacked on about $3,000 worth of that extra crap (MPP, disability insurance, extended warranty). So I went back in June 07 to buy a new Mustang with my mind set on getting the best price and not opting for any of that extra crap which was worthless to me in the end anyway. It was a bad idea to come on a weeknight around 8 PM. We were tired and we were anxious to get home (and had to meet the guy who was buying our old car too to give it to him). Our salesman was not very pushy in our buy a car (that's good), as we came in with the idea that we would buy it and knew exactly what we wanted. We figured we would be nice easy customers for him. He did talk things up a bit, he said adding a spoiler would be under $200 but in the end it turned out it was $400. Anyway, that was not a big deal, as the price of the spoiler was added into the price of the car, not a separate item we could really dispute. The price he gave us was good for a V6 premium w/ heated leather seats - $19,750. We agreed and he proceeded to talk to us about the MPP package (special treatment on the paint to guard against rust, etc - for $900!). We are only planning on having this car a couple years and we knew it was a total waste of money, we kept declining and he kept pushing us. We never actually agreed, he just ignored our "no's" and sent us off to the financing guy, Torrey. He was not a bad guy, showed us the other "extras" they offered, which we declined. We also told him we actually do not want the MPP, as Mike had added it to our purchase price. He said hold on, he found a mistake in the paperwork and had to go talk to Mike. Somehow they figured out that the $19750 already included MPP so we're getting a great deal and should just accept it. It was 10 PM by this time, we said ok fine, and bought the car. They said they would go have it detailed and filled with gas (it was almost completely empty so our test drive was really short!) and we waited. Finally we got our car, and as soon as we got in we noticed nothing was cleaned and the gas was on empty still. There was no one left at the dealership to complain to so we just went ahead and drove to the nearest gas station then drove home. To make a long story short, the car is fine, but we contacted the dealership later that week to cancel the $900 MPP. They first said "No" when we came in and brought up this excuse that they had accidentally applied a $1750 discount twice so we're getting an awesome deal and they can't afford to lose any more money. We went home and then emailed them a long email about how it is not our fault that they accidentally did that, and that if the MPP is a cancellable service (it hadn't been done to the car yet) then there is no excuse for us to not be able to cancel it. We got no response and called them a few days later - they said OK they will cancel it. I have yet to see the refund. We had went to other dealerships like Dodge and Mazda recently, and the service is completely different. They are more upfront and bring you out the financial information right away (interest rates, what type of payments you'll have, etc) instead of slipping it in at the end. Ford didn't even ask how many months loan we want or let us know what APR we're looking at until the truth in lending paperwork came out. I admit we made some mistakes here, but we tried our best and felt bullied. I'd advise to steer clear of this one. More

I bought a Ford Focus wagon from these inept bozos and regret it every time I have to go back there. First, they tried to con me out of their "extended maintanance plan," which is basically free oil-chang regret it every time I have to go back there. First, they tried to con me out of their "extended maintanance plan," which is basically free oil-change/check up every 5K miles. I now realize that plan is worthless. Every time I have to in there, I have to wait at least 90 minutes for an oil change. This last time, when it got to be 2 hours after my appointment time and still no car, I started complaining. They huffed and told me I needed to talk to Jerry (Marcotte). Mysteriously, Jerry could not be found. When I finally got my car, still no Jerry. The worst was that I had to get a new exhaust system (muffler and pipes) put in after 10K miles. As if that itself wasn't bad enough, I had to go back three times (!) before they finally had the right parts to install. Each time, I'd wait an hour, then the guy would tell me, "I've got some bad news..." Honestly, on the third visit they still didn't have the right part and gave me a rental car for the day. Whoopee. I do like my Focus, but would never, ever suggest this dealership to anyone. More