Walser Mitsubishi

My oil change was supposed to take 45 minutes, but it took an hour and 45 minutes instead. took an hour and 45 minutes instead. More

Have driven the car less than 2000 miles and we have had the car in for service at least every month since we bought it. the car in for service at least every month since we bought it. More

Aldo was a good listener and very accommodating to any questions or requests we had. Everyone on the Walser team that we dealt with seemed vested in getting us the answers we needed to be comfortable maki questions or requests we had. Everyone on the Walser team that we dealt with seemed vested in getting us the answers we needed to be comfortable making our vehicle purchase. More

Simon was attentive and got my concerns resolved He was responsive and thorough Very nice responsive and thorough Very nice More

awesome experience. really appreciated the guys taking the time with me to explain everything and keep everything moving at the pace i desired. really appreciated the guys taking the time with me to explain everything and keep everything moving at the pace i desired. More

My "Lane Departure" warning would go off when I was approximately a foot from lane lines on the passenger side of the vehicle. It was extremely sensitive and there was constant beeping. Then I noticed approximately a foot from lane lines on the passenger side of the vehicle. It was extremely sensitive and there was constant beeping. Then I noticed the BRAKE! warning would go off randomly when there were no cars immediately ahead of me and nothing crossing in front of me. It would happen at highway speeds and freak me out. At the first service appointment, the service department told me they tried to read my sensors but their computer or gauge was broken. I decided to just turned off the lane departure warning sensor manually and haven't really resolved that issue yet. Since then, the brake warning has stopped going off as well, so perhaps it's connected to the other sensor or it considers low temperatures and/or snow fall to be road hazards. More recently, I've been getting a lot of "Road May Be Icy" warnings when it's clearly above freezing out, but still in the low 40s. I pulled over once and went to use the yield button, but when I pressed it the part of the dash board/display console it's seated in pushed in behind the dashboard. At the first service appointment they took a look at it and told me it was missing some clips and they had to order a whole new part. I waited two weeks and came back in after the part arrived. It took about an hour and a half to replace the part. I was relieved to be done, and impressed it didn't take as long as the first appointment. The lead tech asked me to give them a 10 on their rating and I was on my way. I pulled into the garage after work the next day and the whole dash board fell out onto my shifter. Not just the little part the yield button was attached to, but the whole huge chunk. At this point, I didn't feel like I could hold the entire dashboard in place and drive across town during the evening rush hour right after my long commute home. I asked a local auto repair shop to look at my hanging dashboard (it was dangling from the wire connected to the yield button) because he was only 5 minutes away and he's a trusted business in my small community. He said that the clips were missing and he probably couldn't order them directly from Mitsubishi himself, so I had to go back to the dealership. I called the dealership and scheduled a third appointment to fix the new issue (which was bigger than the original issue I had). The service department was able to find some clips from a different part and actually install them this time. Why I had to wait two weeks for a part (clips) to be ordered that they didn't end up using the first time, I don't know. Also, why I sat in their lobby for hours to for them to install clips that they didn't end up installing, I also don't know. It's worth mentioning (to me), the Walser Mitsubishi service department isn't open on the weekends, so I used two days of PTO at this point. The original issue wasn't an emergency and I would have gladly waited for a Saturday appointment to become available, had they offered them. I explained this entire fiasco to the service manager and he said he was relatively new. He offered me a free oil change and vacuumed the floor mats in the front on the driver's side and passenger side for my troubles. For reference: Ford will send a repair service to your home when you need work done. Also, when I bought a Kia 7 years ago, 6 Oil Changes were included with the sale at no additional cost and without additional warranty. Also, when you call to schedule service at Kia, they can look up your VIN # and tell you if the service you're scheduling is covered under warranty. I would not, in good faith, recommend a Mitsubishi to anyone due to how easy the dashboard pops out and the sensitivity of the driver assist warnings. Also, I would not recommend purchasing or servicing a vehicle at any Walser dealership, given that their communication is lacking and their systems are antiquated. More

Simon was attentive and apologized for the delay. He listened to and made sure the technicians addressed my concerns. He listened to and made sure the technicians addressed my concerns. More

They were very accommodating. Ed had his hands full with employees out. Paperwork was easy to do via email. Thanks Ed!! Ed had his hands full with employees out. Paperwork was easy to do via email. Thanks Ed!! More

Avery was an amazing sales consultant. He made me feel very comfortable with the whole process. It felt like I was talking to a trusted family member. I would highly recommend Walser Mitsu He made me feel very comfortable with the whole process. It felt like I was talking to a trusted family member. I would highly recommend Walser Mitsubishi because of Avery and his amazing customer service. He is a rare gem, for sure! Caleb was also very helpful and professional! More

Courteous and knowledgeable about the Mitsubishi brand The employees at Walser Mitsubishi, were courteous, and knowledgeable and the Mitsubishi Outlander sport I bought. Would recommend them to anyone loo The employees at Walser Mitsubishi, were courteous, and knowledgeable and the Mitsubishi Outlander sport I bought. Would recommend them to anyone looking for a new or used car. More