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Walter's Mercedes-Benz of Riverside - Service Center
Riverside, CA
3,016 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,016 Reviews of Walter's Mercedes-Benz of Riverside - Service Center
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July 02, 2025
It was worth driving over an hour to get to Walter's Mercedes to work with Alex Ramirez instead of going locally to Mercedes Palm Springs. Alex is a pleasure to work with. He knows his business and you Mercedes to work with Alex Ramirez instead of going locally to Mercedes Palm Springs. Alex is a pleasure to work with. He knows his business and you can trust him. Excellent customer service from beginning to end. Returned phone calls promptly and kept me up to date on a major repair, I highly recommend Alex if you are looking for trustworthy repair work. More
by sneirjudy
Employees Worked With
July 01, 2025
Michael Ramos is amazing! He was welcoming, professional, and very knowledgeable. I appreciate him and I ask for him every time I come in for service. I want to expressl He was welcoming, professional, and very knowledgeable. I appreciate him and I ask for him every time I come in for service. I want to expressly state that I had gone to another dealership (Anaheim Hills- where I purchased the vehicle) earlier in the day and the service was in direct contrast to what I experienced at Walter’s. The people with whom I interacted at Walter’s from the gentleman who made my appointment, to the young man who checked me in, to the gentleman who checked my tire tread and pressure, to Michael Ramos- stellar! All around great customer service. More
by CH
Employees Worked With
June 30, 2025
Relaxed comfortable vibe. The waiting area was clean, had great coffee, and the staff was super friendly. The waiting area was clean, had great coffee, and the staff was super friendly. More
by Tiffany Limon
Employees Worked With
June 29, 2025
Always a great experience at Walter’s Mercedes. Ask for Ross Geiger, he’s extremely helpful and knowledgeable. Ask for Ross Geiger, he’s extremely helpful and knowledgeable. More
by Rachel
Employees Worked With
June 23, 2025
This dealership is super awesome! The customer service is great! JR Rodriguez was very knowledgeable and polite! Great service, over all! I highly recommend this dealership for auto r The customer service is great! JR Rodriguez was very knowledgeable and polite! Great service, over all! I highly recommend this dealership for auto repairs, to purchase a Mercedes Benz car, or for any questions an owner of a Mercedes May have! More
by Married-Wit-Children & a Dog!
Employees Worked With
June 18, 2025
This dealership is always on point! Kelly Sandefur is AMAZING she works hard to please her customers! She strives for EXCELLENCE and it shows! Kelly always explains the process & contin Kelly Sandefur is AMAZING she works hard to please her customers! She strives for EXCELLENCE and it shows! Kelly always explains the process & continually provides updates! She is very friendly & courteous! More
by dreamnpatricia
Employees Worked With
June 18, 2025
My recent service at Walter's MB Riverside exceeded my expectations. JR Rodriguez, my service advisor, kept me informed as the work was being done, and he made sure the job was done completely and profess expectations. JR Rodriguez, my service advisor, kept me informed as the work was being done, and he made sure the job was done completely and professionally. More
by ksykes57
Employees Worked With
June 17, 2025
Excellent place to service your automobile great customer service I do recommend it I will be coming back to take care of my personal car. service I do recommend it I will be coming back to take care of my personal car. More
by big104pops
Employees Worked With
June 17, 2025
I had to bring my old 2016 C300 in for maintenance. Phil Macias helped me out with the maintenance and secured me a vehicle while I was waiting to get it back. Phil was very expedient and responsive; h Phil Macias helped me out with the maintenance and secured me a vehicle while I was waiting to get it back. Phil was very expedient and responsive; he answered all my phone calls and responded to all my messages quickly. The next time I go for maintenance, I plan on going back to Phil. More
by Brandon
Employees Worked With
June 01, 2025
Excellent service from all. Customers are greeted and treated with professionalism No heavy handed sale pitches Customers are greeted and treated with professionalism No heavy handed sale pitches More
by Linda599
Employees Worked With
Other Employees :
Housekeeping staff-I don’t know names. Prise in their work
