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Walter's Mercedes-Benz of Riverside - Service Center

Riverside, CA

4.9
3,036 Reviews

3,036 Reviews of Walter's Mercedes-Benz of Riverside - Service Center

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July 21, 2020

I was there at the dealer for my GLK 250 2015 ‘s check engine light on service last week . Austin Schneider was my service advisor. He took his time went over the issues throughout , clearly and updating More

by Dhnguyen64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Schneider
Jul 22, 2020 -

Walter's Mercedes-Benz of Riverside responded

Daniel, Thank you for taking the time to share this positive review! We are delighted to know that Austin took great care of you and ensured that your needs were thoroughly resolved. It is our pleasure to serve you in any way possible. Please let us know how Austin and the team may be of further assistance to you in the future! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

July 21, 2020

Amazing service, I am a new customer for Walter’s MB, but I was treat like a all time customer, very happy with the service. More

by Chiquito
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Simon Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Garcia
Jul 22, 2020 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your 5-star review! We are so appreciative of the opportunity to work with you, and we are thrilled that we could provide you with the quality service that you so much deserve! Your safety and satisfaction are our priorities, and we hope to serve you and your automotive needs again in the future!

July 21, 2020

I had my appointment at 7:00 AM. My advisor was Joseph L. He was very friendly and professional. I enjoyed how quickly I was taken care of. Highly recommended. More

by Jessica V.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Loera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2020 -

Walter's Mercedes-Benz of Riverside responded

Jessica, Thank you so much for your positive review! We are happy to hear that Joseph took great care of you and ensured that your service was completed efficiently! He will be proud to have earned your kind recommendation. Please let us know how he and the team may be of further assistance to you in the future! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

July 19, 2020

Austin Schneider was very helpful and friendly. My car was ready in the time told, and got my car washed. Thank you very much Austin! More

by monyint
Recommend Dealer
Yes
Employees Worked With
Austin Schneider
Jul 20, 2020 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your positive review! We are so pleased that Austin could get you and your automotive needs taken care of efficiently! We wish you safe travels and hope to work with you again the next time your vehicle is ready for service! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

July 16, 2020

Cody burt is a good service advisor. He makes my service visits a breeze. He is knowledgeable and gets answers to my questions about my car. More

by Debbie
Recommend Dealer
Yes
Employees Worked With
Cody Burt
Jul 17, 2020 -

Walter's Mercedes-Benz of Riverside responded

Debbie, Thank you for leaving Cody this 5-star review! We are happy to hear that he always takes great care of you, and that the quality of his service continuously meets your satisfaction. If you have any further questions or concerns, please do not hesitate to give us a call. We look forward to serving you again in the future! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

July 15, 2020

came for B service plus other issues JR did a professional job explaining his recommendations as what our car needed along with some options. He does his job well. We will continue usin More

by Robert Fredeen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2020 -

Walter's Mercedes-Benz of Riverside responded

Robert, Thank you for leaving JR this positive review! We are delighted to know that he took great care of you and ensured that your concerns were thoroughly resolved. We wish you safe travels and look forward to continuing to provide you and your vehicle with the same 5-star service in the future! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

July 15, 2020

Alex Ramirez was very pleasant and professional during our encounter. My car was ready at the appropriate time as stated. Recommendations were made that needs to be followed up with. More

by adayi Udo
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Loera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2020 -

Walter's Mercedes-Benz of Riverside responded

Thank you for leaving Alex this 5-star review! We are delighted to know that he took great care of you and ensured that your service was completed efficiently. It is our pleasure to serve you. Please do not hesitate to let us know how we may be of further assistance to you in the future! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

July 13, 2020

The service was great! JR was extremely friendly. Although, I know I didn't need service. I went because I just purchased my car and wanted to be sure all services were up to date. Wish they would ha More

by theluvofjones
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 13, 2020

Great service . Cody kept me informed and made sure my car was taken care of. I was able to pick up my car quick and easy More

by Dimefachon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Burt
Jul 15, 2020 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your positive review! We are happy to hear that Cody took great care of you and ensured that your visit was smooth and efficient! We wish you safe travels and hope to work with you again the next time you are in need of automotive service! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

July 10, 2020

I had a really wonderful experience at Walter's Mercedes. My service advisor was Cody, and he was so great. I recommend Cody to anyone that uses Walter's More

by FrankyW
Recommend Dealer
Yes
Employees Worked With
Cody Burt
Jul 13, 2020 -

Walter's Mercedes-Benz of Riverside responded

Franky, Thank you for leaving Cody this positive review and recommendation! We are pleased that he could make your recent service visit a 5-star experience! We wish you safe travels. Please do not hesitate to let us know if we may be of further assistance to you in the future! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

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