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Walter's Mercedes-Benz of Riverside - Service Center
Riverside, CA
3,007 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,007 Reviews of Walter's Mercedes-Benz of Riverside - Service Center
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April 05, 2016
Outstanding The service was impecable, especially by David Greene. He was intelligent, knowledgeable and kept me up to date during the period my car was at the d The service was impecable, especially by David Greene. He was intelligent, knowledgeable and kept me up to date during the period my car was at the dealership for Schedule A service More
by Sandiegofun22
Employees Worked With
David Greene
April 04, 2016
Excellent and efficient customer service Drove almost 2 hours to bring my ML350 to my service advisor Hector Navarro.. been working with Hector several years, he's professional, courteous and Drove almost 2 hours to bring my ML350 to my service advisor Hector Navarro.. been working with Hector several years, he's professional, courteous and efficient. Highly recommend Hector !! More
by carmen
Employees Worked With
Hector Navarro
April 01, 2016
Maintenance I had m car in for a noise and to get my MBrace connection fixed. t purchased my car from another dealership in Nov. The wood kit inside was cloudy. A I had m car in for a noise and to get my MBrace connection fixed. t purchased my car from another dealership in Nov. The wood kit inside was cloudy. A new kit was placed o order. I have followed up 3 times on it, once last week. When I took the car in, I asked if parts are for that long and he said it can happen, but would look into it. Well, not only were the two items taken care of; David saw to it that I had a new wood kit installed. It looks beautiful. Ill be back for my regular maintenance! More
by ZimzBnz
Employees Worked With
David Greene
April 01, 2016
Best service experience Best experience and most smoothest service transaction. Mr. Alex Ramirez, greeted me upon arrival immediately, took my vehicle in, and explained every Best experience and most smoothest service transaction. Mr. Alex Ramirez, greeted me upon arrival immediately, took my vehicle in, and explained everything to me. I did wait for my car, and at the time promised he had answers for me. My car was fixed, and I'm very pleased.I will be scheduling my future services with, Alex More
by 89Cindy
Employees Worked With
March 31, 2016
Great Experience Very friendly and efficient service representative, Brandon. Paid close attention to my concern so was able to direct the repairman accordingly. The Very friendly and efficient service representative, Brandon. Paid close attention to my concern so was able to direct the repairman accordingly. The customer waiting area is comfortable and we'll stocked with coffee and such. Would recommend. More
by Roslyn
Employees Worked With
Brandon Monaco
March 31, 2016
Exceptional Customer Service!!! Hector Navarro treated me as family from my 1st visit to Walters, and each time thereafter. I have claimed him as my personal contact because his prof Hector Navarro treated me as family from my 1st visit to Walters, and each time thereafter. I have claimed him as my personal contact because his professionalism is so exceptional. I respect the entire Mercedes Benz organization, but Hector definitely has large shoes to fill. Sincere Regards, Rhonda Greer More
by Kngdmeyz
Employees Worked With
Hector Navarro
March 31, 2016
$7,211.06 service fees on E320 with less than 48,000 miles My mother purchased new a 2000 E320 from Walter's. Mark has been very polite to my mom while reaching deep into her pockets. She drives very few miles My mother purchased new a 2000 E320 from Walter's. Mark has been very polite to my mom while reaching deep into her pockets. She drives very few miles given her age. The car has less than 48,000 miles and Walter's has performed all the service, period. This is not directed at Mark but the organization. Let me emphasize that my mother FOLLOWED EVERY SERVICE RECOMMENDATION and performed all the preventative maintenance procedures. Let me summarize some facts. - On average, the car has been in the shop every 2,274 miles - Car has 48,000 miles and is driven frequently but not far - Total repair costs for 45,477 miles of service is $7,211.06 or $0.16 per mile - On 5 occasions, the car was back in the shop within 500 miles of being serviced - Currently the car is down again with a leaky valve cover gasket, replaced by Walter's a year ago for leakage, and now a leaking power steering pump. When calculating cost of ownership for a Mercedes Benz, based on fees paid to maintain a model touted as one of Mercedes most reliable, I caution you to add $0.16 per mile for service. Let me summarize by saying that it would be nice if service advisors had an ethical component tied to their income. Specifically, work to resolve reliability issues as opposed to leveraging an opportunity to reach into customer's pockets. Mark knows this car has had more than its share of problems but chose to burden my mother financially for the vehicle's poor reliability. I am happy to forward service records of this vehicle to anyone who wants to see how Walter's services their customers. Make your request here, dgiberso@pacbell.net. More
by Grady95035
Employees Worked With
Mark Espinoza
March 31, 2016
Very Helpful I am very thankful for the service I receive from JR Rodriguez at Walters Mercedes Benz in Riverside, CA. My car acted up on the way to work and I dro I am very thankful for the service I receive from JR Rodriguez at Walters Mercedes Benz in Riverside, CA. My car acted up on the way to work and I drove it straight to the closest dealer. I don't usually have my car service at Walters so they didn't have my records. However, even though I didn't have an appointment and I hadn't been a customer there in the past, JR made me feel very welcome and comfortable. He kept me informed of my cars progress and called me a couple of days after the service was completed. Thank you so much JR More
by Mercedesgirl
Employees Worked With
March 31, 2016
Mark was very helpful Mark called me back as he said and got the car fixed as promised Followed up with phone call to confirm it was ready very professional Mark called me back as he said and got the car fixed as promised Followed up with phone call to confirm it was ready very professional More
by rnesales
Employees Worked With
Mark Espinoza
March 26, 2016
As always exceptional service I want to thank David Greene for his prompt attention in providing me excellent service when dropping off my car for service and answering all of my q I want to thank David Greene for his prompt attention in providing me excellent service when dropping off my car for service and answering all of my questions when picking up my car going over all that was serviced. This is why I drive 1 1/2 hours for the trust I have with the Walter's team to make sure all my automobile needs are met. Thank you More
by tocs
