"My opinion of this dealership was saved by ONE MAN!"
I was a devout Cadillac owner for over 20 years. Recently my son purchased an Infiniti, my wife followed suit, and when my lease was up, I entertained the option of an Infiniti. The attention we previously received at Warren Henry prompted us to return there. The right vehicle was found with the help of this ONE MAN, a mutually agreeable price was found with the help of this ONE MAN, and my new car was delivered by Angel with the help of this ONE MAN. Despite a minor difference between the internet listing and the vehicle, I was happy with the purchase. I had the unfortunate luck of almost being involved in a traffic crash in my new Infiniti. Thankfully I avoided the collision, but in doing so scratched and dented the rims. This is where the sour taste began to build in my mouth in regards to Warren Henry.
The vehicle came with rim repair coverage. I was given an appointment for a Saturday to get them fixed. When arriving at the dealership, it was the wrong Saturday, but despite this, I was told rim repairs were not done on Saturdays and I would be contacted to schedule an appointment during the appropriate day of the week. I never received the call. I attempted to reach out numerous times, and every time I did I was greeted with "thank you for calling Warren Henry, may I place you on hold?" "CLICK". On hold. No wait for an acknowledgment or anything. At one point I ended up being transferred to the Jaguar dealership next door. I received two subsequent service appointment update emails, for alignment, on a Saturday. I contacted the person listed on the email who proceeded to explain the company who repairs the rims had to be contacted, photos and an explanation provided, and it would be best if I did it all myself. Now coming from a dealership where service was paramount, I was almost at wits end, ready to return the vehicle.
I reached out to this ONE MAN and explained the situation. He took it upon himself; like Atlas with the world on his shoulders, to get the issue resolved. He stated he would have my car picked up; by one of his own employees if need be, and take care of everything. Sure enough, the next day my vehicle was picked up and the issues taken care of.
By now you're asking yourself, "who is this ONE MAN?" The savior of this deal, the restorer of my satisfaction with Warren Henry, the Atlas of Warren Henry Inifiniti is none other than Sergio Soto. My gratitude and appreciation go out to him, and I hope all employees there can take a page from Sergio's customer service book.
My name is Jonathan Mendoza and I have just purchased my vehicle at warren Henry ....thanks to Mr. Jonny silva for helping me with the best deal and for his expert level of professionalism...I highly recommend Mr.silvas services and I'm more than happy with the deal he knew was best for me ...thank you Mr silva and thank you Warren Henry
Employees Worked With
"Meital was excellent"
She is a valuable asset to the organization, I had my wheel repaired, car washed in less than 5 hours, no other place you can get that same level of service , her and the team need bonuses, asap
Employees Worked With