Watson Chevrolet

UPSET CUSTOMER First of all I would like to say that the first time I purchased a car was Jan. 2012. I purchased a 2012 Malibu LT. I traded in a 2001 Sentra. I put d First of all I would like to say that the first time I purchased a car was Jan. 2012. I purchased a 2012 Malibu LT. I traded in a 2001 Sentra. I put down a large amount of money down, "12,000'. Mark did everything possible to get me the payment i wanted. He provided great professionalism, also excellent customer service. Mark went above and beyond for my wife and I. i was extremely happy with all that he did for us. I came back in 12/18/2014 with hopes of getting a new car. Salesman Luis Perez was the one helping me this time. My wife and I were trying to purchase 2014 LTZ. It was originally 39,645 mark down 20% for 31,716. I was gonna trade in my 2012 Malibu LT. Payoff was only 5,100. But things didn't go as planned. Luis Perez seemed rushed not really trying to work out a deal with us. We were in his office for about 10 minutes or less, I wouldn't call that trying to work out a deal. His professionalism was bad as well as his customer service. He was not very courteous or very polite to my wife and I. He didn't seem to want to listen or here what we had to say. He started with a high payment of $470.00 and only came down $10 from that. Then he said he would be willing to come down $10 more and that was all he he was wiling to come down. He started doing calculations on his phone and showing it to me as if iI didn't know how to add or subtract.That made me more upset. At this point I was so upset, I told him i was going to leave and to forget the whole thing. He seem upset that I wouldn't except his offer. So I asked him for my keys and left very upset, thinking that I can't believe I was treated this way. I honestly thought I was gonna walk out with a new car for Christmas. I understand I didn't have the money I had before to put down. But I don't owe much on my car. My amount owed is not upside down. I thought every customer was suppose to be provided with the same service no matter what. But I guess thats not the case with Watson Chevrolet. Because this bad experience, I probably will not continue shopping for a car or continue doing my oil changes there anymore. I did also have an issue with the service department too. I purchased the oil change with the tire rotation package. I noticed that they didn't rotate my tires when I got home. I knew because there is a little scratch on one of my rims and that same rim was still in the front. I just left it, I didn't want to have to wait or drive all the way back and waste gas. I did mention it the next time I went back. I don't like to complain but I just don't want to have to go though that bad experience with Watson anymore. I don't think anyone should have to put up with service like that. Being a former Manager of a company customer service was our number 1 priority. I treated all customer as if they were a guest. That's the way all customers should be treated no matter what. It shouldn't matter if a customer has more money or not. They should be treated with the same respect always......... More

Corvette Service I've had my 3 C6's and now my C7 Corvette serviced by Watson. I've had nothing but top notch friendly and attentive dealings with their service depart I've had my 3 C6's and now my C7 Corvette serviced by Watson. I've had nothing but top notch friendly and attentive dealings with their service department. Peter Hindley & Ziv Baker are top notch. And, most importantly, the service work was always completed on time, the 1st time. More

Rude and disrespectful I go there with a pre-arranged appointment to purchase a car. As I get out of my car, three clowns (salesmen) begin talking about me like I'm some kin I go there with a pre-arranged appointment to purchase a car. As I get out of my car, three clowns (salesmen) begin talking about me like I'm some kind of animal or inanimate object ("Go get him Rico; go get him; go get him, Rico"). This is the way these rude losers talk about their customers. If you do not mind grossly unprofessional behavior and being treated with disrespect, deal at Watson Chevrolet. If you do mind unprofessional behavior and being treated disrespectfully, stay away from this dealership. I walked away and will not deal with this organization. More

Brought my car in for service. When they delivered it back I noticed a small dent at the bottom of the door frame. Both the service rep and service manager looked at it. They noted that it wasnt on thei back I noticed a small dent at the bottom of the door frame. Both the service rep and service manager looked at it. They noted that it wasnt on their walk around sheet they do at the beginning and said they would take care of it. The service manager said he'd arrange it with the body shop and contact me to set it up. They never contacted me. I emailed both the service rep and service manager as well as left them each a voice message.. They again never replied. Very poor poor service. More

Watson Chevrolet & the Watson Chevrolet team are nothing less than amazing! Our non-profit recently purchased a vehicle, after frequenting every other major dealer in the area. Watson Chevrolet by f nothing less than amazing! Our non-profit recently purchased a vehicle, after frequenting every other major dealer in the area. Watson Chevrolet by far exceeded our expectations in all aspects, and no other dealer came remotely close to providing the helpful, honest, and excellent experience that Watson Chevrolet provided! Mr. Luiz Perez, our Sales Representative, was highly intelligent and professional! He made the entire process pleasurable and comfortable! Mr. Watson also offered his assistance through the process. Our non-profit is more than pleased with the consideration and professionalism of all those apart of the Watson Chevrolet Team! I highly recommend and encourage all those in search of a vehicle to visit Watson Chevrolet! I have no doubt you will be just as pleased as we are! Great business, great people, and Watson Chevrolet cares about the community! We need more businesses like Watson Chevrolet! Thanks Watson Chevrolet Team! More

Mr. Watson, I recently had occasion to visit your Mr. Watson, I recently had occasion to visit your dealership to purchase a vehicle found on the website. I want to take this opportunity to express Mr. Watson, I recently had occasion to visit your dealership to purchase a vehicle found on the website. I want to take this opportunity to express my gratitude to you and your staff for the personal attention I received. Besides you, I dealt with Ricky Richardson, who took the time to assist me during a family crisis,Steve ,Marco, Jodie & Francisco from sales, Derrick from service and finally Rene from finance who was instrumental in “closing the deal”. Everyone was extremely professional and courteous. I will highly recommend you to all my friends and family. It was an unexpected pleasure buying a car. Thanks again, and please share this note . Juan Echanove Satisfied Customer More

After a brief search for a 4x2, late model used Chevy Silverado I found the vehicle I was looking for at Watson Chevrolet. I test drove the truck on a Saturday, and by Monday had decided it was the truc Silverado I found the vehicle I was looking for at Watson Chevrolet. I test drove the truck on a Saturday, and by Monday had decided it was the truck I wanted. Having limited time to purchase the truck, I arrived at 8 am and told Omar Robles I had two hours and no more to purchase the truck. We haggled over the price a bit and agreed on a fair price. To seal the deal I asked them to install a remote start capability on my truck. They agreed. The finance department found a lower interest rate than the one I had been pre-approved for through my bank and Antonio was amazingly efficient at completing the paperwork. I was out of the dealership exactly two hours later. Immediately after purchasing the truck, I had surgery so Jose Martinez delivered the truck to my home. When we discovered the remote starter had not been installed, I was afraid I was about to see the short end of the deal. But Jose took the truck back, had the remote start installed and once again delivered the truck. They honored the deal they had made, and Jose spent at least a few hours delivering and redelivering my truck. He also made sure it was perfectly cleaned and that the remote starter worked before he delivered it the second time The level of customer care Watson provides was really illustrated to me when I discovered that in my haste to complete the purchase, I had agreed to some options I didn't intend to agree to. Since I signed the paperwork with the details of the options clearly listed, I figured there was no way I was going to be able to get any of my money back. I was very pleased when the finance department removed a large percentage of the erroneous options. They could have easily told me "you already signed, this is a legally binding contract" but instead they did every thing they could to make sure I was happy with my purchase. For anyone looking for a new or used vehicle, I recommend Watson Chevrolet. More

David was a great salesman, he never gave me the creepy "give me all your money" vibe that I got at Oreilly's a couple days before. I bought my truck not because I felt he pressured me, but because he help "give me all your money" vibe that I got at Oreilly's a couple days before. I bought my truck not because I felt he pressured me, but because he helped me realize it was what I really wanted. Great customer service and just a great dude in general. Also, Bo Watson came over and totally made me feel taken are of. I was in good hands at Watson and I love my new truck (and the price tag)! More

Jose listens to see what exactly you are looking for in a car, and then shows you your options based on what you want. He is fair and gives you the best possible price available. He is friendly and a genui car, and then shows you your options based on what you want. He is fair and gives you the best possible price available. He is friendly and a genuine person. He cares about his customers. Jose gives you the time you need to make the best decision possible. More

Jose Martinez from Watson Chevrolet was great in helping me purchase my 2013 Chevrolet Equinox. Jose was friendly, knowledgeable and a pleasure to work with! me purchase my 2013 Chevrolet Equinox. Jose was friendly, knowledgeable and a pleasure to work with! More