Watson Chevrolet - Service Center

Customer Service For your own good, do not go to this service center. You're better off going somewhere else. Lack of customer service skills is apparent. For your own good, do not go to this service center. You're better off going somewhere else. Lack of customer service skills is apparent. More

Tell me, how does a rat melt a piston? I sent my 1998 k1500 to Watson after talking with GM warranty about my brand new 20k mile engine that randomly broke down for seemingly no reason what I sent my 1998 k1500 to Watson after talking with GM warranty about my brand new 20k mile engine that randomly broke down for seemingly no reason whatsoever. I ordered the engine and had it installed 2 years ago almost to date and then suddenly boom. My boyfriend and my dad, one of which is a trained technician, decided to open up the motor after finding no other reason as to why it would have failed. Remembering the motor was barely 2 years old, we decided to pursue warranty about it because there was clearly no cause of the breakdown other than an internal flaw in the motor itself. I should have known as soon as I heard that the service advisor was rude to the tow-truck driver I sent, shouting at him totake it back, take it back, it's not under warranty!" forgetting that I told them the night before that it was THE ENGINE only that was warrantable. But I digress, I got a call from a gentleman I presume to be the service writer who asked for more information on the vehicle, and to him I had to reiterate that I bought the crate motor from GM and the warranty department stated that even though it was disassembled, to have a GM certified service department look at it. The key words there being that we had told warranty that the engine was already in pieces, and they said to go ahead and tow it in. Now here comes the problem. I was given another call from who I presume was the service manager since he was the one to contact warranty for information, and this gentleman proceeded to tell me my engine was not warrantable because it was disassembled. What? So you're telling me that GM warranty themselves sent us down to Watson ONLY to have them say it wasn't warrantable for something we explicitly asked about? I couldn't believe it, if that was the case then wouldn't GM have told us to not even bother if it was already taken apart? AND to top it all off, the service manager then proceeds to tell me that there was rat damage (that CLEARLY wasn't have been there when my dad and boyfriend tore into it because THEY WOULDN'T HAVE TORN IT APART IF THEY HAD SEEN RAT DAMAGE, we wouldn't even have SPOKEN to Watson if that was the cause). Both warranty and the service manager are sticking to this story. That even IF someone said they could warranty it disassembled, they still wouldn't do it because the rat damage may have caused the breakdown. Again I ask WHAT? How in the name of God could a RAT melt a PISTON with the engine completely sealed?? Sure if the rat had been there prior it would've chewed a couple wires but no amount wire chewing could've caused THAT KIND OF MELTDOWN IN THE FIRST PLACE. Needless to say I am extremely disappointed in both Watson's service department for lying to GM warranty and then in turn GM lying to us. I love my truck, I would've loved to get it fixed, but with this giant tow bill I've been stuck with (because both companies refuse to pay for wasting my time saying it could've been covered) guess what? I'll have to go buy a Ford. More

this organization is criminal If I could give a 0 star review, I would. We had our car in for service a couple weeks ago, and of course parts needed to be ordered so they had to ke If I could give a 0 star review, I would. We had our car in for service a couple weeks ago, and of course parts needed to be ordered so they had to keep it longer than they anticipated. We were about to go on vacation and were told the car wouldn't be ready until after we had already left, so wouldn't be able to pick it up until we got back. While the car was still being serviced, there was a large hail storm that swept through Tucson. When my husband went to pick up our car, they had driven it up and it was covered in water even though the lady checking him out said that they didn't have a chance to wash it yet (even though they had it three extra days...?), and it hasn't rained in a couple days. My husband didn't think too much of it until he was walking out of work and because of the light hitting the car, noticed dimples all over the hood, top, and trunk from hail damage. We called Watson immediately and they told us there's nothing they could do because it was an "act of God" and "not to worry because your insurance will cover it." Um, no. If I returned their loaner vehicle damaged, I don't think they'd hesitate for a second to go after me for the repair. After speaking to the service manager, it was clear he had zero desire to help us or make it right. He didn't seem at all upset that they had obviously sprayed our car with water right before they drove it up to us to try and hide the damage. So not only did they not disclose the damage, they tried to hide it! We plan on filing a complaint with the BBB, USAA (since we used their incentives to buy the car in the first place), and will be going to the media. This is criminal. There's no way we should be paying our $1000 deductible out of pocket to fix a vehicle that was damaged in their care. Plus, once we file a claim with our insurance, our car will now have a record of being damaged, meaning that the value of it is lower due to the incident. I know Watson will be filing a claim to their insurance to fix all of their cars that were damaged with hail, but they won't add the customer cars that were in for service which were also damaged? Not only will we never go to Watson again, but we will be sure to tell anyone and everyone we know to avoid them at all costs since they're a criminal organization. More

Corvette Service I've had my 3 C6's and now my C7 Corvette serviced by Watson. I've had nothing but top notch friendly and attentive dealings with their service depart I've had my 3 C6's and now my C7 Corvette serviced by Watson. I've had nothing but top notch friendly and attentive dealings with their service department. Peter Hindley & Ziv Baker are top notch. And, most importantly, the service work was always completed on time, the 1st time. More

Brought my car in for service. When they delivered it back I noticed a small dent at the bottom of the door frame. Both the service rep and service manager looked at it. They noted that it wasnt on thei back I noticed a small dent at the bottom of the door frame. Both the service rep and service manager looked at it. They noted that it wasnt on their walk around sheet they do at the beginning and said they would take care of it. The service manager said he'd arrange it with the body shop and contact me to set it up. They never contacted me. I emailed both the service rep and service manager as well as left them each a voice message.. They again never replied. Very poor poor service. More

Watson gave me an estimate for body work of about $1100. I took the car in, and after nearly two days they called and said it would be $500 more. This was pretty superficial damage, no new parts, only lab I took the car in, and after nearly two days they called and said it would be $500 more. This was pretty superficial damage, no new parts, only labor and paint. When I refused, they tried to talk me into paying it because the car was supposedly disassembled. I can understand a small change to an estimate, but a 50% increase was bait and switch. More

I have taken my 2003 Malibu in a couple of different times for different problems and dealt with Mike Droubie each time. I found Mike to be very professional and knowledgable. He was very nice and fri times for different problems and dealt with Mike Droubie each time. I found Mike to be very professional and knowledgable. He was very nice and friendly. It was a great pleasure and comfort to have Mike help me with the repairs. He eased a stressful situation for me. I definitely felt like I was in good hands with Mike. The repairs were handled in a timely manner and were true to what Mike had explained to me and price quoted. One repair was even a little less than what was quoted. A serious problem was also found and caught before it became an engine replacing problem. I will definetly recommend Mike and Watson to my friends, and I will be back. More

I have been taking my car to Watson Chev for years now. I have been taking my car to Watson Chev for years now. Every time I go in i am met with a friendly face and a great attitude. They are always profe I have been taking my car to Watson Chev for years now. Every time I go in i am met with a friendly face and a great attitude. They are always professional and curtious. Most important though is the level of trust they have built with me. I feel confident that they have never tried to sell me anything my car didn't need, i have always been givin accurate quotes, been kept informed on the progress and my car has always been repaired in a timely manner. I also appreciate the fact that Mr Droubie doesn't treat me like the "dumb female" that knows nothing about cars!!! More