Weatherford BMW of Berkeley - Service Center

Extremely satisfied! 2 oil leaks found CPO covered Thank you for making my experience a great one. I dropped my car off for a oil change and left with two oil leaks repaired through my CPO warranty. Ka Thank you for making my experience a great one. I dropped my car off for a oil change and left with two oil leaks repaired through my CPO warranty. Karsten made the process easy and simple. I didnt know i had a leaks but the team at Weatherford found it and repaired it. Thanks Again More

Poor Communication I dropped my vehicle off for service in the morning, and was provided with no communication or updates about my vehicles status even as the day had co I dropped my vehicle off for service in the morning, and was provided with no communication or updates about my vehicles status even as the day had come to an end. I was told that the vehicle would be done by 5pm when I dropped it off but when I arrived it was not. The service advisor JR was not even there to address my concerns or to get me checked out for the day. Ultimately, another service advisor had to step in as JR was no where to be found. Unprofessional and not what I expect from a BMW dealership. More

Poor communication about service I brought my car in for service and said a light had gone on saying something was wrong and I wanted to have it looked at. Bobbie had me sign somethin I brought my car in for service and said a light had gone on saying something was wrong and I wanted to have it looked at. Bobbie had me sign something authorizing up to $220 for repairs. I signed but told him I wanted to be notified about what was wrong before I paid anything, because I wanted to be certain it wasn’t covered under warranty. He agreed, said he would let me know, and said it was probably just a lightbulb that gone out. I was under the impression I’d be informed before work was done. When I was notified to pick up the car, I was forced to pay the maximum for work I hadn’t authorized (which was a $220 light bulb change). I asked Bobby about what we had spoken about and he said he didn’t believe that’s what we said and walked away. I don’t think these people are particularly honest and I’d suggest going somewhere else if possible. More

WORST SERVICE EXPERIENCE EVER On Thursday, August 2nd, I had a 12:40 PM service appointment with JR Cortes. Arrived at the dealership around 12:30 PM and was told he had just gone On Thursday, August 2nd, I had a 12:40 PM service appointment with JR Cortes. Arrived at the dealership around 12:30 PM and was told he had just gone to lunch. Ummm, okay. Why schedule an appointment if you can't be there? The greeter (sadly didn't get his name) was nice and helpful. He assured me that JR would give me a call once they locate the issue regarding my coolant leak. No call that afternoon, no call all day Friday. On Saturday morning, I called the service dept, got DEBBIE, and asked to speak to JR. I was transferred to someone else's voicemail instead. I hung up, called again, and was transferred again to no one. Ended up calling 4 times. By this time I was frustrated and just wanted to speak to someone. I asked Debbie to just find out if my car was ready for pick up. I told her that I had no loaner and that I would have to be dropped off, which was why I wanted to make sure my car was ready. I told her my advisor was JR, and she responded, "he doesn't work on the weekend." So, why didn't you tell me that the first time I asked for him? She continued, with a very nasty attitude, "Give me your name and number and someone will call you back - OKAY BYE!" and hung up. I was appalled. I have NEVER had a customer service rep treat me in such a way. I didn't even have a chance to leave my name and phone number. I work in customer service myself, and I'll be damned if I get away with doing what she did. Is this the kind of person BMW wants to represent its brand? I decided to just go down to the dealership. I went straight to the cashier, who wasn't really friendly either. Thankfully, my vehicle was ready. No service manager or GM was present. No one to complain to until Monday, which brings me here. This whole experience, besides my interaction with the service greeters, was terrible and not personable. I mean, I don't even know what my service advisor looks like. If I can give a zero star rating, I would. I won't be back and won't recommend Weatherford BMW service to anyone. More

The place to go for ABUSE along with service I have never had service like I got from THIS dealership. 5:30pm I got a flat tire going to the city. I was able to pull of the West Grand Ave exi I have never had service like I got from THIS dealership. 5:30pm I got a flat tire going to the city. I was able to pull of the West Grand Ave exit in Oakland. I called up the dealership because I needed to figure out what was covered in my warranty. I called once and the receptionist but me on hold for a service manager. I told her I had a flat tire and was sitting in Oakland. What she didn't tell me is that they were closing in 20 minutes I found this out at 6:45 when I talked with Guy Parrish. I'm on hold for 5 minutes so I called back and was put on hold again. I called back and was put on hold again. I called sales and asked if someone would please get a service manager on the phone. At this point I'm livid and just need to talk with someone who can check my coverage. Natalia really didn't care that I have now called 4 times for service and NO ONE is taking the time to get me to a Service manager and NO ONE is showing concern that I'm stranded in Oakland and trying to pick up my kid in the city. And NO ONE is bothering to mention that the service department is closing in 5 minutes. She takes down my number and tells me she'll have the sales manager walk over to service and have someone call me knowing that no one would bother to get back to me until......tomorrow? next week? in a year? Probably never with the attitude of this dealership. Now it's almost 6. So I try once again to call service. I get Debbie who more callous than Natalia. She doesn't bother to tell me that they are closing in a few minutes but gives me the number for roadside assistant. Even if I got my car towed to them. THEY ARE CLOSING. She knows I'm trying to get to the city to pick up my daughter. She knows there is no way they are going to fix my car tonight or be able to get me the details of my warranty. Roadside assistant told me I could drive on my tire for 50 miles and so I went to get my tire fixed at their competitors who's been taking care of me since 2005. I paid for my tires out of pocket regardless of what my coverage is and I will NEVER, EVER go back to this dealership again. I'll take my car to SF for service. It's now almost 6:50 as I write this and no one's called be back about the details of my warranty on the car. Not service. Not the sales manager who obviously knows that I have a flat tire to see if everything is okay. I actually called back to get the name of their GM: Jen Bishop and Guy Parrish offered a weak apology. WEAK! So if that is the type of customer service you are into, go ahead and take your vehicle to Wetherford BMW. Enjoy the snarky, callous receptionists and the general lack of customer service. It's the place to go for those who enjoy emotional abuse with their car maintenance. More

Many Years and Cars We've been customers of Weatherford BMW since the mid-1980's when we bought a 325i there, that worked great and gave us very few problems. Now we h We've been customers of Weatherford BMW since the mid-1980's when we bought a 325i there, that worked great and gave us very few problems. Now we have two BMWs, a 2013 X3 35i and a 2014 328GT and have them both serviced at Weatherford. The 328GT we bought there as well. We have interacted with a lot of their service staff and most often with Steve Gass. All service work has been smooth and trouble-free and like that we get nice loaner cars to try out and drive! Seems like there is a possible problem with the 328GT's 2.0 4-cylinder engine timing chain, and BMW is seeming to do the right thing by extending the warranty to 7-years and 70,000 miles to compensate. We will see how things go. In the meantime, I have been in direct communication with Steve Gass and a sales manager about our options. Again everything has been above board and open so continue to be a satisfied customer. More

Over charged for everything RUN FROM THIS PLACE AS FAST AS POSSIBLE! I brought my car in for a check engine light and oil change, and walked out with a $975 charge and a list of RUN FROM THIS PLACE AS FAST AS POSSIBLE! I brought my car in for a check engine light and oil change, and walked out with a $975 charge and a list of $8,000 worth of recommended work. I shopped there quote around and found another BMW DEALER that Quoted me $5,000 and stated that the actual costs should be 15% to 20% less than that due to all the overlap of the repair projects. He also told me that the rates at weatherford BMW are higher than average on labor and parts! So they are quoting every single repair separately and not crediting the overlap of time back to the customer, making repair bills double of what they should be and are actually at other dealerships. If you can please take your business to another dealer unless Weatherford is willing to make it right! I myself will never do business here again!And I am very disappointed in the attempt to hide this fact. When I brought it to the attention of my service advisor she told me that she would work the charges down as much as she could. so why can they lower the price when someone complains but screw everyone who doesn't! Not Good Business!!!! Find another BMW service department and dealer if you can it will literally save you thousands of dollars!!!!!!!!!!!!!!! More

Andoni! I have to also give a huge shout out to Andoni, my BMW Genius. He is the most polite and knowledgeable guy. He walked me through every feature of me n I have to also give a huge shout out to Andoni, my BMW Genius. He is the most polite and knowledgeable guy. He walked me through every feature of me new car. I’ve also been in contact with him for accessories and parts to personalize my car! He really makes me feel like a vip at BMW! More

Thank you Sherry! Sherry really went the extra mile when we needed a loaner BMW for our service appointment. She was indispensable in walking us through the information Sherry really went the extra mile when we needed a loaner BMW for our service appointment. She was indispensable in walking us through the information she needed and, although it took us over 40 minutes to get our credentials and paperwork in order, she stayed professional, supportive, and cheerful. When it turned out the loaner we were planning to drive reeked of pot, she didn't hesitate to fix us up with another car. Sherry prevented what could have been a very frustrating time at the dealership with her calm, friendly demeanor and experience. I cannot thank her enough! More