Webb Chevy Plainfield

They went the extra mile and worked with our parameters. Professional, friendly and personable. We would definitely go back. Professional, friendly and personable. We would definitely go back. More

Excellent service all around, Jason made an intimidating process as easy and painless as possible, and was very accommodating with answering any questions I might have! process as easy and painless as possible, and was very accommodating with answering any questions I might have! More

Devin and Kyle K. did a great job representing me with CarShield. Although it was a process with CarShield my claim was approved and they assisted and my truck was rep did a great job representing me with CarShield. Although it was a process with CarShield my claim was approved and they assisted and my truck was repaired quickly and properly. Thank you fellows! More

Webb Chevy sold me a 2018 Ford Focus that needs $3800 of transmission work. I asked repeatedly if there were any issues and all they would say is “there are no codes right now”. Which means they cleared t transmission work. I asked repeatedly if there were any issues and all they would say is “there are no codes right now”. Which means they cleared the codes and sold me a broken car. Complete con artists, the epitome of sleazy used care salesmen. I’ve reached out to lawyers, consumer affairs, and the attorney general. No one keeps these crooks in check because they all work together. The manager wouldn’t call me back because he knows exactly what he did. CRIMINALS!!! More

Dakota was very personable and professional and made sure all my maintenance concerns were heard and taken care of in a timely manner. all my maintenance concerns were heard and taken care of in a timely manner. More

Very pleasant experience. All employees were kind and helpful. I would refer my family and friends to Richard when in the market to purchase a car. All employees were kind and helpful. I would refer my family and friends to Richard when in the market to purchase a car. More

Zero stars for customer service. I bought a new car battery from Webb Chevy June 30 2023. I paid $446.10 parts, labor, and tax (battery was $341.19). Tried to start my car yesterday I bought a new car battery from Webb Chevy June 30 2023. I paid $446.10 parts, labor, and tax (battery was $341.19). Tried to start my car yesterday and nothing. No clicking, no lights, no nothing. Tried to jump it, nothing. Pulled the battery and brought it to Webb Chevy to test. They tested it and confirmed its dead. Since its been less than a year and still under warranty, I can get a new one for free BUT I have to pick up the dead battery, put it back into my car, and bring the car back to Webb Chevy so they can test it and tell me its dead and give me a new battery PLUS charge me labor to install. The obvious question is how do you drive a car with a dead battery. You don't. So that means I have to pay to have it towed. This all makes zero sense to me. What a total ripoff. Never will I do business with Webb Chevy again. More

While I had a positive initial experience at Webb Chevy Plainfield, I grew slightly dissatisfied with my service later on. After buying my car, the “detail” that it was supposed to receive was rushed and n Plainfield, I grew slightly dissatisfied with my service later on. After buying my car, the “detail” that it was supposed to receive was rushed and not well-done. I ended up needing to clean the entire interior of the car myself as there was still dirt, dust, & dog hair left over. I also feel as though there was not complete transparency in terms of what work had been done to the car beforehand, for example, the fact that the transmission had some work done that resulted in some leakage that had not been cleaned up. If this had been properly cleaned up, another mechanic would not have recommended that this needed further service. I was also given a key that didn’t work and a front license plate that needed to be nailed in later on. Furthermore, when I came in to officially purchase the car after obtaining a cashiers check, there was no one ready to meet with me for my appointment- although the person meeting with me, and time of appointment, had been established the night before. However, some positive aspects of my experience were that both Kevin and Vincent were extremely courteous and willing to go above and beyond to get me a great rate on my car. I was also very grateful that Vincent worked in getting me an affordable monthly car payment within my range. Best part of the experience was Sergio- he’s great!!!! More