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Webb Chevy Plainfield - Service Center

Plainfield, IL

4.4
260 Reviews

260 Reviews of Webb Chevy Plainfield - Service Center

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September 06, 2023

Seems like I'm in quite a bit these days for service on my 2016 Traverse. I have been more than pleased with how the service department follows through on checking available warranties. The mechanic comp More

by Therese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure who mechanic was., Charles Ellingson
Sep 10, 2023 -

Webb Chevy Plainfield responded

Thank you for your kind words and 5 Stars, we truly appreciate it and hope to see you again soon!

August 19, 2023

Sergio did a great job at helping to streamline to process and made it as easy a ls possible More

by rick@ddthometransformations.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sergio Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek Cavoto
Aug 22, 2023 -

Webb Chevy Plainfield responded

Thank you for the kind words and 5 Stars, we truly appreciate it and hope to see you again soon!

August 16, 2023

Payment method needs review. .pay in back…no pay up front ????? Old method wa better More

by jeherzing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Murray
Aug 18, 2023 -

Webb Chevy Plainfield responded

Thank you for taking the time to share your feedback with us, this helps us adjust our processes to make our customers experience better in the future!

August 12, 2023

Heather was great, but unfortunately the oil leak wasn’t fixed. I paid over $1,000 and will have to go back on Monday. I get things happen, which is understandable, but I feel since the issue wasn’t resolve More

by Jacob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Heather Polarek
Aug 16, 2023 -

Webb Chevy Plainfield responded

Thank you for taking the time to share your feedback with us, we are sorry to hear that this happened and would like to have a Manager reach out to you. Please email dana.douglas@webbcars.com with your contact information.

August 12, 2023

Excellent customer service. Very polite and respectful. Looking forward to doing business again. Thank you More

by vega2929
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Receptionist was also very nice as well! , Anthony Murray
Aug 16, 2023 -

Webb Chevy Plainfield responded

Thank you for your kind words and 5 Stars, we truly appreciate it and hope to see you again soon!

August 09, 2023

Ever since I purchased my vehicle from Webb Chevy, I’ve had nothing but positive interactions with this dealership. Highly recommend! More

by music607
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Murray
Aug 10, 2023 -

Webb Chevy Plainfield responded

Thank you for the kind words and 5 Stars, we truly appreciate it and look forward to seeing you again soon!

August 07, 2023

Charles is awesome he gets me taken care of each and every time with no hassle More

by ophla_96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Ellingson
Aug 10, 2023 -

Webb Chevy Plainfield responded

Thank you for the kind words and 5 Stars, we truly appreciate it and hope to see you again soon!

August 01, 2023

Very professional, very easy to work with. Being the first time working with Charles, I was very happy. More

by elias.bibian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Del Toro, Charles Ellingson
Aug 03, 2023 -

Webb Chevy Plainfield responded

Thank you for your kind words and 5 Stars, we truly appreciate it and hope to see you again soon!

July 27, 2023

Today's visit confirmed I'll never by a Chevy again. The car itself is fine, but the agony of having to deal with the insane, price gouging markups and constant nonsense at the delaership is more that I More

by Angelyce2230
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Heather Polarek
Jul 30, 2023 -

Webb Chevy Plainfield responded

Thank you for taking the time to share your feedback with us, we are sorry to hear this and will have a Manager reach out to you to discuss this further.

July 26, 2023

I explained how disappointed I was with my last visit and the dealer said they would get back to me. It has been over a month and nothing from the dealer. Ignoring problems does not make them any better or More

by pmanzke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Charles Ellingson
Jul 28, 2023 -

Webb Chevy Plainfield responded

Thank you for taking the time to share your feedback with us, we are sorry to hear about this and will have a Manager reach out to discuss this further.

Jul 28, 2023 -

pmanzke responded

I will not hold my breath waiting for a response.

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