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Webb Hyundai Mitsubishi - Service Center

Merrillville, IN

4.4
381 Reviews

381 Reviews of Webb Hyundai Mitsubishi - Service Center

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June 19, 2025

Webb takes care of my vehicle needs. I am satisfied with the service team all the way to the office staff. The new building is comfortable and open. Thank you. More

by plars2051
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Pfrommer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2025 -

Webb Hyundai Merrillville responded

Thank you for taking the time to share your experience with us, we are happy everything went well and look forward to seeing you again soon!

June 12, 2025

As hard as they tried the steering issue still there. Wish I had never bought this car. More

by dr.szabo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mack Schmidt
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2025 -

Webb Hyundai Merrillville responded

Thank you for taking the time to share your experience with us, we are sorry to hear this and will have a manager reach out to discuss this further.

June 11, 2025

Nice folks to do business with. The amenities are good and being able to work remotely while waiting for my vehicle is helpful. I also get to look at cars I shouldn't buy while I'm More

by dan@danandmissy.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Pfrommer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2025 -

Webb Hyundai Merrillville responded

Thank you for taking the time to share your experience with us, we are happy everything went well and look forward to seeing you again soon!

May 28, 2025

Jonathan explained exactly what will be done to my car. The car was ready just 10 minutes beyond the estimated time. More

by vmgbcpa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2025 -

Webb Hyundai Merrillville responded

Thank you for taking the time to share your experience with us, we are happy everything went well and look forward to seeing you again soon!

May 11, 2025

They did great work on my car, but the turnaround was longer than I would have liked. More

by rjcardis2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mack Schmidt
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Jimenez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Pfrommer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mateo Arroyo, Jordan Sumners, Jerome Lynch II
May 12, 2025 -

Webb Hyundai Merrillville responded

Thank you for taking the time to share your experience with us, we are happy everything went well and look forward to seeing you again soon!

April 25, 2025

Overall, it was painless I had to come back a couple of times, but it was no fault to the repairs it was the defect in the clips. I have no complaints More

by cgreenswtlady@att.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2025 -

Webb Hyundai Merrillville responded

Thank you for taking the time to share your experience with us, we are happy everything went well and look forward to seeing you again soon!

April 17, 2025

The service department is well staffed so there is very little waiting. Each person I dealt with seemed very knowledgeable More

by jacpanfil
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mack Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Pfrommer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2025 -

Webb Hyundai Merrillville responded

Thank you for taking the time to share your experience with us, we are happy everything went well and look forward to seeing you again soon!

April 16, 2025

Personnel were pleasant and professional. I was satisfied with the length of time it took to get my vehicle service. I found it difficult to get my service appointment scheduled online - pr More

by darynndee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Devault
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mack Schmidt
4.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Pfrommer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2025 -

Webb Hyundai Merrillville responded

Thank you for taking the time to share your experience with us, we are happy everything went well and look forward to seeing you again soon!

April 15, 2025

Gary from the sales department was phenomenal. However our recent service department appointment was awful I dread coming back for service on my brand new vehicle. More

by rwatkins521
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan Jimenez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Pfrommer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2025 -

Webb Hyundai Merrillville responded

Thank you for taking the time to share your feedback with us, we are sorry that this happened and will have a Manager reach out to discuss this further.

April 08, 2025

Great customer service. Nice facility. Great waiting area with free drinks and snacks. Convenient location. More

by FRANCISTAYLOR04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Devault
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Pfrommer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2025 -

Webb Hyundai Merrillville responded

Thank you for taking the time to share your experience with us, we are happy everything went well and look forward to seeing you again soon!

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