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Wellesley Volkswagen - Service Center

Wellesley, MA

4.8
1,340 Reviews

1,340 Reviews of Wellesley Volkswagen - Service Center

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March 17, 2025

Drew Ricci has outstanding customer service skills & it was a pleasure to work with Drew & take care of the missing VW spare key issue which hadn't been addressed for quite some time. Drew pays attention More

by rcunni3100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Ricci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karl Christ
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alisha Schofield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Coe
March 14, 2025

Simple service ended up costing way more than I thought it would or was communicated to me - $1200’ in labor on a $69 part… I wish I’d known the cost estimate first. More

by MATTSLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Karl Christ
3.0
This rating includes all reviews, with more weight given to recent reviews.
March 14, 2025

Karl and his team are great. Everything went smoothly and communication was timely and professional. Would recommend! More

by eschubert988
Recommend Dealer
Yes
Employees Worked With
Karl Christ
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 12, 2025

overall excellent experience, great and very friendly team, fantastic service from Charles who got the auto registered. I'm more that satisfied and will recommend this dealership to all my friends. More

by patryk.nowakowski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles, Eli
March 11, 2025

Alisha and the staff were very accommodating and helpful. It's aways a pleasure to do business with Wellesley Volkswagen. More

by JMTALANIAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alisha Schofield
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 10, 2025

Alisha and Mike explained the process and quote prices in an efficient and professional way. Got a discount which was nice too! Highly recommend. More

by Jerry
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alisha Schofield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike
March 10, 2025

It was a great experience. I would recommend Wellesley VW. Satisfied with the work done. More

by GVIGLIAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Ricci
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 08, 2025

Good customer service. Easy to drop off and do shopping nearby. Easy to schedule an appointment. More

by tarablakelylightbody
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karl Christ
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 07, 2025

10/10 service every single time - Great staff, quality work, prompt/thorough communication. 100% recommend! More

by mg97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Ricci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karl Christ
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alisha Schofield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike, Tom Coe
March 06, 2025

Great experience from appointment scheduling, reception, setting service time and delivery. Car was ready ahead promised time and cleaned. More

by JPREGO31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Ricci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alisha Schofield
5.0
This rating includes all reviews, with more weight given to recent reviews.
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