
Wells Auto Group
McKinney, TX
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
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There is only one way to describe my experience at Wells Auto Group: xxxx on earth. While that may sound harsh, let me explain. I went in looking to test drive a 2016 Ford Escape. When I arrived, I was g Auto Group: xxxx on earth. While that may sound harsh, let me explain. I went in looking to test drive a 2016 Ford Escape. When I arrived, I was greeted by Josh, who was wonderful throughout our interaction. He helped us test drive the car, and after some questions, we decided we liked it and wanted to purchase it. That's when we met Adel, the finance person who would help us with our purchase. Our initial interaction was pleasant enough, and we discussed and confirmed the pick-up time and date. We came in on Monday at our scheduled pick-up time to find the car was not ready. Despite promising us the car would be ready, we learned it had not even been inspected, even though they told us it had. We assumed there was no issue. WRONG. The car came back with a failed inspection. They asked if we could come another day, but as we had told multiple staff members, the only reason we made the deal was that we needed to pick it up that day to move to Colorado. At this point, we asked to speak to Adel again to figure out what happened. He proceeded to not come out for 2.5 hours while we waited for them to figure out what was wrong with the car. My father, who has a hearing impairment, went back to his room and sternly asked where the car was and why Adel was hiding from us. In response, Adel told us to GO TO xxxx and THREATENED TO CALL THE POLICE. This was directed at a 22-year-old girl and a man with a hearing impairment who did not threaten any violence. How is he still employed there? Ask the service manager we complained to. If that wasn't enough, the service manager then told us the car would not be ready until the next day. This was not the deal we agreed upon, but they had already taken the title of the car we traded in, so we saw no other way to complete the transaction and get to Colorado. The next day, we came to pick up the car, and they ended up pushing back the pick-up time from 11 AM to closer to 3 PM because of how long the repair and remaining paperwork took, despite being clear that the job needed to be done before 11 AM because we had a 13-hour drive left that day. Due to all the delays, we got to Colorado at 3 AM, 4 AM Texas time, and I had to start work the next day at 9 AM. When picking up the car, Adel came up to me to apologize. However, in his apology, he argued with me about whether or not my dad was in the wrong. This did not seem very sincere to me. Once again, how is he still employed? On our way up to Colorado, our engine light came on. Why? Because they never actually fixed the part that caused the check engine light. I called the next day to figure out what part they replaced, and it took them 24 hours to get an answer. Why were we not notified of the part at the time of sale on paper? Why was it not in the notes on our chart? Why did it take 24 hours to get a response? Because they never fixed the root issue of the engine light that caused the car to fail inspection. Finally, Shaun, the sales manager, got involved. Shaun and Josh were the only two people in the place who seemed competent and helpful, so thank you to them both. Shaun worked with a local shop to cover the cost of repairs, but only after I had to fill him in on all the other issues we had because no one had notified him! The other issue that still remains is the promise that the car has working CarPlay. SHOCKER, it doesn't. Also, I flagged to them that the backup camera was working intermittently, and they told me it worked fine. No shocker, it now turns on intermittently upside down with lines through the screen. Needless to say, this place is closer to xxxx on earth than a car dealership, and that's saying something. I have never dealt with such unprofessional people in my life. To say car dealerships stink is but this place takes that definition to a whole new level. The only person I want to talk to at this place is the owner. More
Good luck talking to manager after they get your money. Bought a truck less than three months ago. Since then have spent $1000 on an airbag clockspring and now and having issues with the transmission. Will Bought a truck less than three months ago. Since then have spent $1000 on an airbag clockspring and now and having issues with the transmission. Will have to replace either the ECM or TCM not sure yet. Truck cannot be driven and the only thing they offered was a free diagnosis that they said would take 2-3 days. How am I supposed to get to work while they have the truck. Terrible customer service and a scam of a dealership. STAY AWAY! More
BUYER BEWARE. You cannot trust these people. Do NOT believe a word they say regarding vehicle condition or any alleged vehicle inspection they claim to have done. You cannot trust these people. Do NOT believe a word they say regarding vehicle condition or any alleged vehicle inspection they claim to have done. Here is the horrible experience I have had. I live in Salina Kansas and had been looking for a good used truck locally for a couple of weeks unsuccessfully. So I decided to look online and saw that Sam's Club has an auto-buying program where I found a truck at Wells Auto Group in McKinney Texas. I called the dealership to enquire about the truck, its condition and terms. During these conversations, I told the salesperson that I was very nervous about purchasing a used vehicle without being able to drive it or have an independent mechanic do a pre-buy inspection. The salesperson informed me that more than 60% of their vehicle sales come from online buyers; and, for that reason they do a very thorough vehicle inspection before any vehicle is sold. I was assured that there were no mechanical problems with the vehicle. The salesperson (I believe he said his name was Nadar) even sent me a picture of an inspection that they had supposedly done on the vehicle as evidence of its good condition. There were many items in the inspection which included all the things you would expect in a vehicle pre-buy inspection. Nadar went over each item with me; and, made it sound as though they had gone over this truck with a fine-tooth comb and found no problems. Nadar spent considerable time and went to great length to assure me that every item on their inspection sheet had been inspected and was in good working order. I again voiced my concerns about wanting to have an inspection done, and again he assured me that there was no need. He even went so far as to tell me that he had personally driven the truck earlier that very day and that it was very nice and in great shape. He went so far as to say that it even smells like a new car. At this point I told him I was ready to move forward with the purchase of the truck. He then tried to tell me the best deal he could get me was $3000 more than the advertised price....... I sent a copy of their ad for the truck with the price and they begrudgingly came down on the price. When the truck finally got to me, I hopped in to take it for a spin, and immediately things went bad, first I found that as soon as the lights were turned on it blew fuses; then, as I attempted to back out of my driveway the front felt like it was hopping. I got it on the road and within a minute or so the check engine light came on and the engine felt like it was stumbling. I attempted to slowly make a left-hand turn and the truck started violently hopping; and, almost every warning came on, ABS, Traction control, service engine, stabilitrack, all came on. I pulled off the road because the truck was unsafe to drive and called the dealership (this was the first time I drove the truck). After much negotiation they agreed to cover the cost of repairs. If I would do the legwork to get a reasonable price. One dealership estimated the repair could easily cost more than $4000. After negotiating with several shops. I was able to get all of the repairs done for $1728.42. The repairs included 2 ball joints, a sway/stabilizer bar link kit, two control arms and ball joint assemblies, a stabilizer bar control link, an engine oil pressure switch requiring intake manifold removal, and $142 for the electrical diagnosis and repair so the lights would work, and a front end alignment. The receipts totaled $1728.39 and Wells Auto went back on their word and sent me a check for $422.42. How they arbitrarily came up with that amount I do not know. They said the remainder was normal wear and tear. I was told that I was purchasing a vehicle with no mechanical problems and this is what I got! I am contacting an attorneys to see if there are legal remedies. More
I had an amazing experience. They got me the lowest interest rate and had the cleanest inventory. My salesman was straightforward with me about everything. They got me the lowest interest rate and had the cleanest inventory. My salesman was straightforward with me about everything. More
I came here looking for a car and Moe at wells auto group was such a huge help couldn’t of sled for better service from this guy and the dealership was so amazing and had a great selection to choose from! Re was such a huge help couldn’t of sled for better service from this guy and the dealership was so amazing and had a great selection to choose from! Recommend highly!! More
Absolutely the worst experience buying a car ever. We bought a 2020 Infiniti Q50 with 77,000 miles on it and less than 2 months later the engine is trash. They were terrible to deal with, they were sl We bought a 2020 Infiniti Q50 with 77,000 miles on it and less than 2 months later the engine is trash. They were terrible to deal with, they were slow in every regard, they didn’t seem to care at all and they constantly blamed everyone else. They told us they were waiting on the delivery people, the delivery people said they were waiting on them. The title was supposed to be here in 30 days and it took almost 60. If you are considering buying a car here, I would RUN the other way. I’m now stuck with car that won’t run. Beyond the terrible buying experience, they sold a car that won’t run. More