Wesley Chapel Honda

Two weeks ago I went for an oil change to Wesley Chapel Two weeks ago I went for an oil change to Wesley Chapel Honda and they told me certain things that the car needed to be done. My advisor Stacy was Two weeks ago I went for an oil change to Wesley Chapel Honda and they told me certain things that the car needed to be done. My advisor Stacy was very nice to write down all the repairments that needed to be done on the service paper. Last week I got some of them done and one of them was the 3rd break light bulb. Today I had to go back because my light was still not working. Tom Bierstein (service manager) took care of me since my awesome advisor was on vacation. He told me that the light got changed, but that it was under the warranty and that they would change it again. Then he calls me saying that the light they changed was the wrong one, that I TOLD them to changed the wrong brake light. I told him that the bulb they changed was the one they wrote down on the service paper. He was trying to make it sound that It was my fault that they fix the wrong light, when it was their staff who wrote it wrong. Also he was rude and totally trying to put the blame on me and not on his staff. He made it sound that he was making me a favor for changing the static brake light (the corrrect light bulb) with no charge. When i came to pick up the car he completly ignore me and i try to avoid me. He was chit chatting with another co worker and that is why he missed me. I did not want to talk to him again because when he called he was very rude. I don't think he is a very good manager because is not customer oriented, was not easy to talk to and acted totally opposite from what I have come to expect from your company. I would recommend the service, but I would also tell others to avoid this manager at all costs. More

I was really impressed with the service provided by the salesperson, Ned Anderson. I did not feel pressured at anytime to make a purchase. He provided me with all the Information that I needed to select salesperson, Ned Anderson. I did not feel pressured at anytime to make a purchase. He provided me with all the Information that I needed to select the right cars for my family. My overall purchase experience at Wesley Chapel Honda was wonderful and I will not hesitate to recommend this dealer to others! More

I walked in the Wesley Chapel Honda to buy my CRV with no reference to a sell person. It was raining, my son and I walked up to the information desk and we told the young woman what we were there for. In the reference to a sell person. It was raining, my son and I walked up to the information desk and we told the young woman what we were there for. In the loud speaker, she called on the next available sales person. Here he came, Phazal Ali, we were a bit worried, as he did not strike us as someone that could help us land the deal. He was not pushy, he gave us a run down on the vehicle, still we were doubtful, but we gave him the chance to do his work. It was the best experience I had with no pressure, and this was not the first vehicle I purchase and I was happy we did not have a pushy sales person, which could have been a turn off for me. Thank you Phazal Ali and the Finance man for all your help. More

Went here to purchase a new Honda Odyssey. They were friendly, although there seemed to be an army of salesmen sitting around doing nothing. They applied an artificial $1900 charge above MSRP then acte friendly, although there seemed to be an army of salesmen sitting around doing nothing. They applied an artificial $1900 charge above MSRP then acted as if I was getting a good deal by knocking that off and just selling the car at MSRP. But then they try to lure you with a "Lifetime Warranty," which actually covers very little and a "price match guarantee." In other words, Wesley Chapel Honda won't offer you a good price, but if you shop around and find another dealer willing to work with you, they will try to steal that dealer's business. This place is worth a look, but definitely shop elsewhere if you want to save $2000 or more. More

I had to have my 2010 CRV serviced for a recall and an oil and filter change. My service rep was Mike Spitzig and this guy is the real deal. Very helpful and knowledgeable about my vehicle recall but th oil and filter change. My service rep was Mike Spitzig and this guy is the real deal. Very helpful and knowledgeable about my vehicle recall but the most important thing he was very outgoing and friendly. I had to leave my vehicle for two days and Mike called every day to let me know the status of the repairs. Wesley Chapel Honda is very fortunate to have an employee of this caliber. He is a true asset to this organization. Thanks Mike and to Wesley Chapel Honda.......Bill Evans More

Really enjoyed working with Joe Struzzeri. He did his best to be up front about what they needed, yet really worked for us. Be sure you clarify all the pricing information, totally out the door (vehicle, best to be up front about what they needed, yet really worked for us. Be sure you clarify all the pricing information, totally out the door (vehicle, tax, title, tag, trade-in value, additional warranties, etc.) before you sit down to sign, especially if you have 2 small children in tow! More

Justin Walker was very helpful in my last visit to Wesley Chapel Honda. He took the time to explain the situation and gave me options, he is a very friendly employee and i plan on using him for my service ne Chapel Honda. He took the time to explain the situation and gave me options, he is a very friendly employee and i plan on using him for my service needs from now on. More

I do my own oil changes but needed a timing belt replacement and check over by the dealership. Tom made recommendations that made common sense, I was fixing the car so my daughter could take it to replacement and check over by the dealership. Tom made recommendations that made common sense, I was fixing the car so my daughter could take it to college. He even found a seat belt buckle that was faulty and even though it was 8 yrs old was still under warranty. I will be bring my 2006 accord in for a check over in the near future as well. Dave Murphy More

Brought my '03 civic in for service recently... And was greated immediately with smiling faces. My service advisor was Shelley Bair, and I couldn't have been more pleased with her help. She had my oil chan greated immediately with smiling faces. My service advisor was Shelley Bair, and I couldn't have been more pleased with her help. She had my oil changed in a reasonable amount of time, and also inforemed of other services that were due at this time for my vehicle. I was pleased that she wasn't pushy on selling me the additional work, which why I decided to go ahead with the rest of the work while I was there. She kept me updated on my cars progress while I was waiting. Overall it was a great experience and I will definitely be back to see Shelley! More

Tom made my visit so easy and worry free that it was a pleasure. His exceptional service alone drove me to this website to give him the most favorable review I can. I was so happy with him I went ahead pleasure. His exceptional service alone drove me to this website to give him the most favorable review I can. I was so happy with him I went ahead to the on location store and bought a bunch of products for my car's maintenance, something I would not normally do(I would usually look elsewhere for a cheaper price.) Thanks again to Tom for making my visit so easy and insuring my future buisiness and recomendation to friends and family. More