Wesley Chapel Honda

finance department couldn't finish their job I came in to Wesley Chapel Honda to drive a specific 2018 accord I saw online. I had all the details regarding finance including my price point and I came in to Wesley Chapel Honda to drive a specific 2018 accord I saw online. I had all the details regarding finance including my price point and credit union loan paperwork letter, printed out and ready to go, then quickly made a fair price deal on the car. I WAS SET UP FOR SUCCESS!..... This was May 10, 2019. For the past Month & 7 days I have been checking my Suncoast account to make my first payment, and the bank has received nothing from the dealership. I have called 6 times and sent many e-mails, trying to get some explanation and confirmation. The General Manager Michael Speigl & finance manager John Ancona would not follow up with me with REAL answers as to when they would finish their job and manage the transactions and UNFINISHED TRANSACTIONS, that Fitzroy Gallimore failed to process properly in the first place. Terrible experience with Williams automotive group, Tampa Honda and Wesley chapel Honda. More

Civic Im super happy with my brand new honda, never had a car like this one, thanks yamira for a great service hope to see you again Im super happy with my brand new honda, never had a car like this one, thanks yamira for a great service hope to see you again More

First Time Buyer :D This woman is AMAZING!! She helped me get a new car even tho she knew my case was hard. After 4 long hours, she made my dream come true!!! She’s amaz This woman is AMAZING!! She helped me get a new car even tho she knew my case was hard. After 4 long hours, she made my dream come true!!! She’s amazing! More

My new car so happy She was great, the service was excellent she really was very energetic and simpatica she really help me a lot with my trading of my old car and get me She was great, the service was excellent she really was very energetic and simpatica she really help me a lot with my trading of my old car and get me on my new car More

They made the whole process easy and transparent This dealership gave me a good deal and was very easy to deal with. They made the process simple and were transparent in their pricing and how things This dealership gave me a good deal and was very easy to deal with. They made the process simple and were transparent in their pricing and how things worked. The employees are extremely friendly, courteous, and competent. I would recommend this dealership highly. More

excellent The service of this dealership is phenomenal. The employees are friendly and they were very knowledgeable about the different vehicles and they explai The service of this dealership is phenomenal. The employees are friendly and they were very knowledgeable about the different vehicles and they explained in detail any questions that I had. More

Outstanding knowledge of their vehicles Metin Cihaner provided great service to me during my visit. He took great pride in explaining and informing me on the two vehicles that I was interest Metin Cihaner provided great service to me during my visit. He took great pride in explaining and informing me on the two vehicles that I was interested in purchasing. He showed me how to use all the gadgets on the Honda Civic that I ultimately bought. Thank you Metin More

Overpriced service, bad customer service On two occasions now my vehicle came back with problems from regular maintenance. The first one, they left something disconnected under my hood and it On two occasions now my vehicle came back with problems from regular maintenance. The first one, they left something disconnected under my hood and it caused my transmission to make a loud knock when changing gears. Second time, car comes back with a ton of lights on. (Emmisions system problem, VSA light). The guy I spoke says it might be the battery... I changed my battery THERE 2 months ago! Don't bother with these overpriced amateurs. More

Great service Yamira was such an nice lady as soon as we came up she welcome us with a smile and quick to help, she help me find the perfect car for me and I can’t Yamira was such an nice lady as soon as we came up she welcome us with a smile and quick to help, she help me find the perfect car for me and I can’t think her enough More

wrong and cheaper parts Today I was advised when I dropped my truck off for service that a specific part that the dealer replaced on my vehicle was in fact the wrong part. Wh Today I was advised when I dropped my truck off for service that a specific part that the dealer replaced on my vehicle was in fact the wrong part. When I purchased the vehicle the passenger side mirror was cracked but the electronic fold in feather was still functional. Part of the agreement when I purchased the vehicle was that the dealer would fix the broken mirror, I also have this agreement in writing. I dropped my truck off 10 months ago to get the mirror replaced. A few weeks after it was fixed I went to use the fold in feature while parking in a tight spot and the mirror did not move. The next time I dropped the truck off for service I advised them of the problem and they told me they would look into it. Nothing was resolved. Several times since then I have dropped my vehicle off for service advising them of the same problem. No resolution. Today I dropped my vehicle off and would not leave until the issue was resolved. The service department advised me that the mirror on my truck, The new one, was not a motorized mirror and that is why it does not fold in when i press the button. After speaking with the manager the only option he gave me is that he would pay for half of the new/correct mirror and I needed to pay for the other half if it was to be replaced. Meaning I pay for half of the mistake they made. I told him no. He advised me that because it is not a safety issue he is not going to pay for and replace the mirror as we agreed to when I bough the truck with the correct one. They put the wrong and cheaper part on my $33,000 truck. I spoke with used sales manager Mike Savage More