West Broad Honda

Helpful start to finish! Chris and West Broad Honda are fabulous! Easy to work with as I closed one lease and started another. My new car was waiting on me as I arrived and C Chris and West Broad Honda are fabulous! Easy to work with as I closed one lease and started another. My new car was waiting on me as I arrived and Chris made sure I knew about all the bells and whistles in my new CRV. Thank you! More

Customer service rep The service dept advisor was very very helpful dealing with my insurance company. I guess it was an unusual situation but I am grateful. Car was fix The service dept advisor was very very helpful dealing with my insurance company. I guess it was an unusual situation but I am grateful. Car was fixed as soon as insurance was settled and I am happy. More

Great experience Had service done to my van. Great experience from start to finish. All the staff were very knowledgeable and professional. My service tech called and Had service done to my van. Great experience from start to finish. All the staff were very knowledgeable and professional. My service tech called and informed now of everything he was doing. More

Great people to work with No hassle, nice people . Found the car I wanted and got through the purchasing experience with ease. Would highly recommend this dealership for new or No hassle, nice people . Found the car I wanted and got through the purchasing experience with ease. Would highly recommend this dealership for new or used car. More

good service Nice people short waiting time and comfortable waiting rooms open earlier for my time and great customer service I will continue to come here for serv Nice people short waiting time and comfortable waiting rooms open earlier for my time and great customer service I will continue to come here for service and also will let friends know More

Wonderful New Car Buying Experience. West Broad Honda took the stress out of purchasing a new car. We shopped a number of dealers in the area and WBH was by far the best in price and ser West Broad Honda took the stress out of purchasing a new car. We shopped a number of dealers in the area and WBH was by far the best in price and service. We love our new Accord, and the pleasant buying experience gives us peace of mind. If your looking for a new Honda this West Broad Honda should be considered before buying. More

Let the buyer beware. three kids in three years will be getting their licenses - was looking for an older 5-speed civic to teach them all how to drive a stick. 117k miles three kids in three years will be getting their licenses - was looking for an older 5-speed civic to teach them all how to drive a stick. 117k miles - so of course it was “As-is.” Mechanically the car was in pretty good shape, no complaints. But little things - lots of little things - added-up: 1). No rear head rests (disclosed) 2). Only (1) Key (not disclosed) 3). Like-new tires = less than half-tread left 5). Driver door lock broken (not disclosed) 6). Hatch leaks - badly (not disclosed) 7). Several dash back lights out (not disclosed) 8). Control Arm Bushings were cracked (discovered 2 weeks after, obvious damage, obviously not new.) So yes, it was as-is so shame on me for not doing a deeper dive, but shame on them for the non-disclosures to the tune of > $800 to fix (not including the lock or the headrests which would add an additional ~$1,100). The salesman (Chris) was ok, the process was ok. The obvious hiding of the condition problems not-so-much. That and no follow-up related to my complaints - which I said I recognized that it was “as-is” so I wasn’t looking for any compensation, but I’d like to discuss my concerns before purchasing our next vehicle - which I told them would be in 3-4 mos, and coincidentally is now. So it does warm my heart somewhat to be able to say I guess I’m going elsewhere for a 2018 CR-V. Looks like $800 will cost them a $28k sale. I’d’ve liked to go back - sales and process were good. But I can’t, and won’t recommend them given the vehicle condition. Check your used vehicle carefully before buying... More

Regular Maintenance I have been taking my Hondas to Scott Taylor for nearly 15 years. Service is efficient and I trust him to be fair and honest. When I decided to trad I have been taking my Hondas to Scott Taylor for nearly 15 years. Service is efficient and I trust him to be fair and honest. When I decided to trade in my 2004 Accord, I spoke with Scott about the CRV and he encouraged me to consider it. I purchased it in 2006 and love it! More

Superb customer service experience Mellisa Stillwell always provide top notch customer service. I always schedule my apppointment on the day she is there. She is understanding of your Mellisa Stillwell always provide top notch customer service. I always schedule my apppointment on the day she is there. She is understanding of your needs and a excellent listener. Always willing to make sure i don't break the bank and still keep my car up to date. I never had a negative experience with her since i have been coming there. Wish there was more people like that in the world. Keep up the excellent service Mellisa More

Quick and Efficient I had to wait while my oil was changed and the tires rotated. That plus a complimentary car wash were done quickly so I could be on my way! I had to wait while my oil was changed and the tires rotated. That plus a complimentary car wash were done quickly so I could be on my way! More