West Broad Kia

We received a letter about recalls from Kia, one had to do with the steering column one had to do with the engine itself with the software, and one had to do with the airbag I believe. The car was operatin do with the steering column one had to do with the engine itself with the software, and one had to do with the airbag I believe. The car was operating fine until I took it in to West Broad Kia for the recall issues and then we got the car back. The car couldn’t accelerate properly. I took the car back the same day had them look at it they replaced the sensors again, next day I’m back up there for the same reason. They have now had the car for a month. The car has not been repaired, nor have they supplied me with a loaner or rental car for my wife to use in the meantime. And the communication has not been great. I went down to see the manager and he said they don’t give loaners. They do provide a rental when they determined there’s a problem. They determined that the engine needed to be replaced And I can’t even get an answer to if they’ve gotten the engine yet or started the repair. And they still have my car and I have no way for my wife to get around. Not very happy with the service. Not very happy with the communication. I will not buy it be buying any cars From Kia in the future, nor will I take my cars there for service. I believe the next phone call I make will be to my attorney. Do not take your car here. Very unhappy customer. More

I was very happy with the service center this morning. I took our Kia Rio in for a free fixing of a trunk release latch. The staff did a very good job. They were efficient, and I had a nice wait in their I took our Kia Rio in for a free fixing of a trunk release latch. The staff did a very good job. They were efficient, and I had a nice wait in their waiting room. The service person suggested other things that I could have done with the car, but I said that I would first check with my husband about that. He was not pushy or determined that I should make the repairs. More

Service I had a problem booking a service appointment with them. The on-line booking system said I would get a call back to set up the appointment, I did not. I had a problem booking a service appointment with them. The on-line booking system said I would get a call back to set up the appointment, I did not. I had to call to make the appointment. I am most disappointed that the dealership does not have a sufficient signage, a sign on a tent is not enough. I drove around quite a bit looking for PEARSON KIA. I had no idea that the dealership had been sold and had moved. I was VERY upset that the extended warranty and the special perks of PEARSON were gone....no free oil change, no free state inspection.....not even an offer of a small discount to welcome me to the service department. I really think the service team should alert all returning PEARSON customers when they call for an appointment of this change for this first year. I love my KIA, but will probably won't return for service at this dealership unless there is a recall. More

Great experience We had a great experience with everyone at Pearson Kia while looking for just the right used vehicle. Chad Curry was our salesman, and he was no press We had a great experience with everyone at Pearson Kia while looking for just the right used vehicle. Chad Curry was our salesman, and he was no pressure, extremely patient (I can be a little 'particular' about my vehicles), and he was great about keeping in touch and responding to my many, many emails. Toby Lefebvre was also very helpful and responsive to our needs and questions. We never felt pressured. I would highly recommend Chad, Toby, and Pearson Kia. More

Crooks!!!!!!!!!!!! Pricing and service would indicate the old bait and switch!!!!!!!!!! Not trustworthy and would not recommend to anyone. This is run by the villians, s Pricing and service would indicate the old bait and switch!!!!!!!!!! Not trustworthy and would not recommend to anyone. This is run by the villians, scroundrels, and crooks union!!!!!!!!!!! More

Excellent The quality of service was excellent. I was not meet with "pressure" sales. The sales associated let me ask questions he encouraged me to look arou The quality of service was excellent. I was not meet with "pressure" sales. The sales associated let me ask questions he encouraged me to look around. He let the quality of the vehicle and service stand out. I was impressed when I found out the sales associated was new. Mr. Johnson was more interested in helping me met my vehicle needs instead of just selling me a car. More

Great Service and Staff! Had a great experience with my visit all the staff were very friendly and helpful! And Toby was a big help! Very satisfied with the car and the servic Had a great experience with my visit all the staff were very friendly and helpful! And Toby was a big help! Very satisfied with the car and the service! More