West Broad Volkswagen

It is great to have a garage that knows your name and your car even when you only visit a few times per year. The prices are unfortunately high, but I'm willing to pay a bit extra for the reliable servi your car even when you only visit a few times per year. The prices are unfortunately high, but I'm willing to pay a bit extra for the reliable service and loaner cars. More

Excellent service starting with a friendly greeting and a thorough review of expected work to be done. Service is completed in a timely manor and the waiting area is clean and comfortable. thorough review of expected work to be done. Service is completed in a timely manor and the waiting area is clean and comfortable. More

Great service staff!!! Jay and his team know me well as a customer and always very friendly when providing service. They are very knowledgeable about their product and clear when explaining different opti a customer and always very friendly when providing service. They are very knowledgeable about their product and clear when explaining different options. I will be an Audi person for life. More

I purchased my first Audi A-6 in 2007 and recently purchased a 2012 A-6, both from West Broad VW/Audi. I have used West Broad VW/Audi for all the service and repairs on both vehicles. Without doubt purchased a 2012 A-6, both from West Broad VW/Audi. I have used West Broad VW/Audi for all the service and repairs on both vehicles. Without doubt West Broad VW/Audi has provided the best service experience I have had in 35+ years of owning motor vehicles. My primary service representative, Brad Reichwein, is great - always responsive, helpful, thorough and courteous. The other service representatives, such as Jay, are likewise top notch in my experience. I like the fact I am provided information about possible service items to consider in addition to the reasons I bring my vehicle in for service, but am never pushed to get something I don't need. Fortunately, because of the high quality of the Audis I have owned, my visits to the dealership almost always involve routine service. The vehicle is always ready when promised and a loaner car is always made available. In sum, it's a pleasure to deal with the Audi service department at West Broad VW/Audi. More

The Audi side of this dealership is fantastic. I purchased my Audi from Audi of Alexandria and was not happy with the level of service I received after purchase. I visited West Broad for service on purchased my Audi from Audi of Alexandria and was not happy with the level of service I received after purchase. I visited West Broad for service on a business trip and was so happy with the dealership that I began to have all service done there even though I lived in DC. I have always been happy with the quality of the work and the pricing has been fair. I would absolutely recommend this dealership for Audi and I will buy my next Audi here. I would not recommend this dealership for VW. I have had constant problems with the VW side of this dealership. In recent visits the VW team has tried to improve, but they have still returned my car to me with defective/broken equipment and this team simply does not give me confidence or inspire the same feelings of good-will as the members of the Audi team. More

The guys in service are very nice and accommodating. They do a great. Job! The car is always clean when I pick it back up? They call me if there is a problem that we were not aware of Nd take care of it. I c do a great. Job! The car is always clean when I pick it back up? They call me if there is a problem that we were not aware of Nd take care of it. I co tinie to buy cars at West Broad Audi because I like their service! More

I take my Audi A8 into this dealer to have it serviced everytime. They are always accomidating when it comes to loaners and the customer service is exceptional! I DON'T feel like I'm being scammed or li everytime. They are always accomidating when it comes to loaners and the customer service is exceptional! I DON'T feel like I'm being scammed or like they are trying to pull the wool over my eyes when it comes to service. I would definitely recommend this dealership for servicing needs. More

Brad and the entire staff are fantastic to work with. Yes...Audi parts get quite outrageous in pricing...but you should know that prior to purchasing one. Thank you! Yes...Audi parts get quite outrageous in pricing...but you should know that prior to purchasing one. Thank you! More

This dealership provides the Best customer service that I have ever received at a dealership. They are very professional and honest, as well as efficient. have ever received at a dealership. They are very professional and honest, as well as efficient. More

Brad came highly recommended, as he coordinated work on my sister's car from it's initial acquisition until it had aged (quite gracefully with Brad's help) and she ended up taking a job out of state. Alth my sister's car from it's initial acquisition until it had aged (quite gracefully with Brad's help) and she ended up taking a job out of state. Although I had often heard her praise of Brad many times over the years, his assistance with my vehicle definitely exceeded my expectations. I found him to be exceptionally knowledgeable of the unique aspects of my car, attentive to all my concerns and was truly impressed in how quickly he had me back in my beloved Q5 without any disruption to my demanding job. I would imagine the other service team members at West Broad Audi are also exceptional service providers, but given Brad's pleasant, personable, and professional approach to working with my vehicle, I'll be demanding to speak to him every time. More