West Chevrolet

When I bought my brand new 2025 Equinox RS, I never imagined that within the first year and under 12,000 miles, I’d be making four warranty trips to the dealership for the same unresolved problems. imagined that within the first year and under 12,000 miles, I’d be making four warranty trips to the dealership for the same unresolved problems. Most recently, all major computer functions failed and USB, Bluetooth, CarPlay, Android Auto, the 360° camera, and even the onboard Google navigation could not be opened. This happened after West Chevy broke the original computer during an update and installed a replacement, leaving me in a rental for two weeks. After months of back‑and‑forth, they finally agreed to replace the faulty turn indicator stalk (which malfunctions and snaps the opposite direction) — an issue they’d known about but refused to cover under warranty because it wasn’t deemed “unsafe.” As for the dead computer, I was told GM is “looking into it,” but in the meantime, I should return the loaner and take back my fully loaded vehicle with no working computer at all and a turn indicator switch that signals to other drivers that I’m intending to traveling in a direction that I am not. On my most recent visit (8/23/25), West temporarily revived the system by manually clearing the cache in each app, a fix expected to last about a week. Despite two clear videos I provided, the general manager claimed not to see that my steering wheel was off‑center. The technician inspecting the turn indicator stalk also gouged the plastic steering column housing. I’ve now been told to return in 3–4 weeks for warranty trip #5 to address both the stalk and the steering wheel. Six Chevrolets. Three bought new. Every other dealership and model treated me right. My first time at West, and the incompetence is astounding. Avoid this dealership at all costs. More

My husband and I had the pleasure working with Joe Montgomery. He was very helpful and appreciate his hard work and dedication. Montgomery. He was very helpful and appreciate his hard work and dedication. More

Got to work with Joe Montgomery today purchasing a new family van and was blown away with the excellent service we received i highly recommend anyone come here and work with Joe! family van and was blown away with the excellent service we received i highly recommend anyone come here and work with Joe! More

Went to West Chevrolet looking for a new vehicle. My salesperson, Joe Montgomery, was extremely professional and helped me through each step of the process, including giving me a great deal on a new My salesperson, Joe Montgomery, was extremely professional and helped me through each step of the process, including giving me a great deal on a new 2025 vehicle. His customer service was top tier and made the car buying process easy with no headaches. Would recommend to anyone who values great customer service and transparency along with great deals for the customer. More

David Biggerstaff will have you out the door in less than 90 minutes with a great APR! Very polite guy understood my needs perfectly, very knowledgeable about Chevy products. He made the purchase experience 90 minutes with a great APR! Very polite guy understood my needs perfectly, very knowledgeable about Chevy products. He made the purchase experience very smooth and painless unlike the other dealers in this local market. And he hooked up not one but both of my phones to the gadgets in the truck! This man is brilliant! More

Great service repair completed the very same day entire service staff is all great thank s again service staff is all great thank s again More

West Chevrolet had the truck I was looking for. Buying process went smoothly, I would definitely recommend. Buying process went smoothly, I would definitely recommend. More

Very Professional , Friendly and knowledgeable about all the up to date technology on all their vehicles the up to date technology on all their vehicles More

Service dept I have no use for. Stay away from this dealership, if you used service department you will regret going there Stay away from this dealership, if you used service department you will regret going there More

West service staff were courteous and helpful throughout the whole process. They were very professional and easy to work with. I would like to say a job well done by both Christen Woods Service Writer. t the whole process. They were very professional and easy to work with. I would like to say a job well done by both Christen Woods Service Writer. the Service Department made sure my new Trailblazer was road ready. Thanks for your work. More