West Chevrolet
Alcoa, TN
Filter Reviews by Keyword
By Type
Showing 141 reviews
I had an outstanding experience purchasing my vehicle, and I can confidently say it was one of the smoothest car-buying processes I’ve ever had. From the start, the salesperson, Joe Montgomery was know and I can confidently say it was one of the smoothest car-buying processes I’ve ever had. From the start, the salesperson, Joe Montgomery was knowledgeable, patient, and genuinely focused on helping me find the right vehicle—not just making a sale. They took the time to answer all of my questions, explained the features clearly, and made sure I felt comfortable with my decision every step of the way. The sales manager, David shisler was equally impressive. They were transparent, fair, and worked with me to make sure the deal made sense. I truly appreciated the professionalism and straightforward communication—there was no pressure, just honest conversation and a willingness to help. The finance manager, Scott Holder made what can often be the most stressful part of buying a car feel simple and easy. They clearly explained all the options, walked me through the paperwork efficiently, and ensured I understood everything before signing. The entire process was organized and respectful of my time. Overall, this team provided exceptional customer service from beginning to end. I highly recommend them to anyone looking for a professional, honest, and enjoyable car-buying experience. I’ll definitely be returning for my next vehicle! More
Worked with Joe Montgomery in the purchase of a used 2015 Toyota Tacoma Sport model. He was easy to work with and truly wanted to make the buying experience as painless as possible. Toyota Tacoma Sport model. He was easy to work with and truly wanted to make the buying experience as painless as possible. More
Joe Montgomery "Big Country" is a pro at Customer Service. Sold our 2017 Chevy Trax to West Chevrolet and Joe was a pleasure to work with. He's personable and really worked to get us the best deal. T Service. Sold our 2017 Chevy Trax to West Chevrolet and Joe was a pleasure to work with. He's personable and really worked to get us the best deal. The whole process was quick and easy. Go see Joe! More
Waited 3 hours for an oil change I had an appointment for. Never got any information on my vehicle checked out. Just was handed a bill after 3 hours to go pay it. My first and last time here. I will go t for. Never got any information on my vehicle checked out. Just was handed a bill after 3 hours to go pay it. My first and last time here. I will go to reader next time. More
We were very pleased with our experience with Joe Montgomery as our salesman. Very polite and professional. He was very knowledgeable in the car Montgomery as our salesman. Very polite and professional. He was very knowledgeable in the car More

