Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
West Herr Dodge Ram
Orchard Park, NY
160 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 160 reviews
Helpful November 10, 2023
My vehicle was having issues and Nick & Jeff were able to get me in right away. The technician Edwin was AMAZING!! He test drove it with me and quickly verified my complaint. He was able to repair my vehicle get me in right away. The technician Edwin was AMAZING!! He test drove it with me and quickly verified my complaint. He was able to repair my vehicle and the advisors were able to expedite the part needed. Also, the service manager Michael Kenneth Rice is the best! Keep up the good work, will be returning next time my Jeep breaks! More
by Bekah
Employees Worked With
Edwin, Jeff, Nick, Michael Kenneth Rice
November 01, 2023
Date of Service: October 30, 2023 Excellent as always family-like customer #1 service! Dylan Sonerson has managed my needs no matter how crazy for several years now. And he has done so efficiently, prof family-like customer #1 service! Dylan Sonerson has managed my needs no matter how crazy for several years now. And he has done so efficiently, professionally & successfully. I'm sure he makes Scott Bieler, & the whole West Herr management team so proud!! More
by pietrojd
Employees Worked With
Dylan Sonerson
October 18, 2023
Always fantastic service. Always taken on time. Ian has taken care of me since I bought my vehicle and he explains the whole routine from time in to time out. Best service I h Always taken on time. Ian has taken care of me since I bought my vehicle and he explains the whole routine from time in to time out. Best service I have ever had. More
by Meegan
Employees Worked With
Ian
September 19, 2023
Very attentive and timely response from Chris in service department. Repairs completed as fast as warranty approval allowed. Special requests from me were no problem. department. Repairs completed as fast as warranty approval allowed. Special requests from me were no problem. More
by bollesclan
Employees Worked With
Chris Bartolome
September 10, 2023
Aron was very helpful and he did a great job getting us to want we could handle. The guy who wanted me to purchase the warranty was way out of line talking to me I didn’t like how he made me feel on my dec to want we could handle. The guy who wanted me to purchase the warranty was way out of line talking to me I didn’t like how he made me feel on my decision More
by danieokun91
Employees Worked With
Aron Wilde and not sure of the guy selling me the warranty on monitor
