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West Herr Dodge Ram
Orchard Park, NY
160 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 160 reviews
June 10, 2023
hello:i get a call on Wednesday b the manager saying they want my truck and have the guy who sold it to me call me back.I get the call back and he tells me about the truck and seta up a time on Saturday to l want my truck and have the guy who sold it to me call me back.I get the call back and he tells me about the truck and seta up a time on Saturday to look at it.Then he calls back on thursday saying they sold the truck.I told him I was coming in to look at it then he says there was no deposit when there was nothing mentioned about a deposit for it.so I wrote a complaint.I get a call about the truck by a manager and he was telling me they have a lot of dealers who can take trucks from each other dealer but when i spoked to the guy on Wednesday to look at the truck they should of not sold it.then there trying to tell me theres a buy out after the 6 years of paying like 640 a month of like 20k.i told him for a truck at 46 k i would just take a loan on it from my bank where in the details there was not a thing mentioned about a ballon payment at the end of 6 yrs.i told him im not leasing im buying and your ad has no mentioning to it.so basically there covering up there mistake.I guess it will be time to find a new dealer like i told the manager that's like the 4th time i had problems with them.I don't think someone is going to pay on a truck for 6yrs to buy it then have to give like another 20k at the end.try to cpme up with better excuses.they need better communication between members and not lie to customers to make up for there screw us More
by bonehead3369
Employees Worked With
none was on the phone
Helpful June 06, 2023
excellent care. . Brian took care of everything. Service center was kind and courteous. I would recommend dodge service to any of my friends. . Brian took care of everything. Service center was kind and courteous. I would recommend dodge service to any of my friends. More
by Tony
Employees Worked With
Brian service
June 01, 2023
Elina was extremely knowledgeable & friendly during the processing of our new Hellcat!! She made the experience even more exciting for us!! Highly recommend her & her expertise!! processing of our new Hellcat!! She made the experience even more exciting for us!! Highly recommend her & her expertise!! More
by kimmeryann
Employees Worked With
Elina
May 20, 2023
Very friendly great environment very knowledgeable staffing. All the staff that I dealt with explained in detail everything about the vehicle staffing. All the staff that I dealt with explained in detail everything about the vehicle More
by jamoia8
Employees Worked With
Dylan and Paul Sanchez
May 03, 2023
Kind informative service advisors who are clear on their quotes and what is or is not necessary for your vehicle. Technician work has always been wonderful. Thank you for ongoing superb customer service quotes and what is or is not necessary for your vehicle. Technician work has always been wonderful. Thank you for ongoing superb customer service More
by kalikanightwing
Employees Worked With
Chris
April 28, 2023
Marry and Zach were great to work with. She found what I was looking for and willing to spend. There was no stress at all . Took very little time to put everything together. Couldn’t ask fo She found what I was looking for and willing to spend. There was no stress at all . Took very little time to put everything together. Couldn’t ask for two better sales people to work with. Thanks again More
by Bdwitt3
Employees Worked With
Mary Gian
April 08, 2023
Great prompt reliable service. My service representative was nice knowledgeable and I felt good about the whole experience My service representative was nice knowledgeable and I felt good about the whole experience More
by Debbie1po
Employees Worked With
I don’t remember bet he was wonderful
April 01, 2023
Great service,great work. Most importantly, honest people. They don't try to suck as much money out of you, like other places. They only fix what is needed. Been coming here f Most importantly, honest people. They don't try to suck as much money out of you, like other places. They only fix what is needed. Been coming here for a while now. My second visit, I needed brakes. I was sure I needed all four brakes. They told me only two needed brakes. I was shocked of the honesty. That's how you get customers to come back. Thanks guys!!! More
by DrewP
Employees Worked With
Chris
