West Herr Ford

Jack, with Williamsville Fire Department, just wanted to thank Craig and his service team for the quick and kind service and getting me in and out-thanks thank Craig and his service team for the quick and kind service and getting me in and out-thanks More

Hi This is Linda Pearson! The Manager Frank did an excellent job for me these past few days! He has helped me out tremendously! All the staff are friendly and always willing to help! I will probabl excellent job for me these past few days! He has helped me out tremendously! All the staff are friendly and always willing to help! I will probably trade my car in next Spring! I love West Herr! God Bless the Staff! Linda Pearson More

Lifetime customer no more!!! I went in to discuss turning my lease in and look at new vehicles, I was right off the bat made to feel as if I was not good enough and told that maybe I should take some things my lease in and look at new vehicles, I was right off the bat made to feel as if I was not good enough and told that maybe I should take some things off my “wish list” which mind you was everything that I have in my current vehicle so I wanted to have it all in my next one and wanted to look at seeing about the price either being the same or less which would have been great!!! But instead I was told that it wasn’t possible and I would be paying 100-150 more per month more if I wanted the same vehicle!!! Are you kidding me!!! I have been leasing the same model vehicle the last 10 years with no changes to the features and there maybe ever being a few dollar difference, how is it that you’re going to Jack the prices up that much and try and make me look stupid. I was also going to be putting a large down payment towards it as well and the payments were still higher. The Sales rep started to get an attitude with me and she was clearly not willing to help when I did start taking features off it or asking what we could do to get it down. I don’t care what your tenure is in the company if a customer is asking for help with trying to get something or even asking for a little more explanation on something don’t belittle them for not knowing it or understanding it the first time. i honestly left the store in tears and will never do business there again. More

We walked into westherr with every intention to lease. Salesperson came back with lease numbers of 380 a month with 0 down.. Seemed a bit hi, so we left. Did some research, then went to a smaller dealersh Salesperson came back with lease numbers of 380 a month with 0 down.. Seemed a bit hi, so we left. Did some research, then went to a smaller dealership. We got 265 a month with 500 down.. for the same lease terms (3 year 13.5k per year)! This is my 2nd bad attempted purchase experience with westherr.. I will not give them a 3rd chance. I don't mind people making money.. But don't make all your money on me! That sales manager giving the salesperson the numbers lost a sale that night and a customer forever. Over the life of the lease, that's over 3,600 out of my family's pocket!! don't be greedy Westherr! More

Never buy from here Bought a $16,000 car from this dealer. It didn't even last 3 years. When I brought it to them to be fixed because I have an extended warranty, they to Bought a $16,000 car from this dealer. It didn't even last 3 years. When I brought it to them to be fixed because I have an extended warranty, they told me they couldn't figure out what was wrong with it. It was constantly not starting, I was getting stranded in the middle of winter with young children. Brought it back and forth to them for 5 months. They wouldn't fix it, said if they can't diagnose it they can't fix it or use my warranty. They told me the only option was to buy another car from them. Excuseeee me? You sold me a car that didn't even make it to 3 years and you want me to pay another $16000 for another?. The general manager told me that sometimes cars end up being garbage and not lasting long, it's not west herrs fault that their cars sometimes only last 2.5 years.... whatttt? Never again. More

2+2 =7 by their math I was looking to lease again. Had the price and the payment from the Ford Website for the exact vehicle. Somehow the payment West Herr calculated I was looking to lease again. Had the price and the payment from the Ford Website for the exact vehicle. Somehow the payment West Herr calculated was about $50 more a month, that they couldn't explain. All they would say was taxes and fees,no details. The sales manager acted like I stupid for saying it didn't add up. Finally I walked out. I later get a text from the salesperson saying they had miscalculated in the amount of about $30, and claimed the Ford Website price I had printed out was somehow wrong to account for tho other $20. More

Awful Customer Service Leased a car in May and had a flat. Couldn't get a service appointment for a week. When I showed up they announced after waiting 50 minutes they didn' Leased a car in May and had a flat. Couldn't get a service appointment for a week. When I showed up they announced after waiting 50 minutes they didn't have the tire in stock but did in Hamburg. Was going to be at least 2 more hours. I asked why they didn't get the tire in stock since I was coming in and all I got was dumb looks. Left and went to Dunn Tire. Done in less than an hour. After the poor leasing experience I'm do e with West Herr. More

Superiority I had a situation with my power steering with my 2011 Ford Escape, called West Herr and was seen the next day. Craig explained the details of the rep I had a situation with my power steering with my 2011 Ford Escape, called West Herr and was seen the next day. Craig explained the details of the repairs. Later that day the check engine light came on and I called and was seen the next day. The repairs were done in an expeditious manner and once again Crag went over the invoice in regard to the repairs. West Herr was respectful, courteous, patient and knowledgeable. Would highly recommend to others. Craig is an integral part of the West Herr. More

Quality Dealership and Service Department Today I needed an emergency service appt ...power window wd not go up...snowing, and bitter cold....to say that the service dept was great is an under Today I needed an emergency service appt ...power window wd not go up...snowing, and bitter cold....to say that the service dept was great is an understatement. They were amazing! So responsive..the waiting area is comfortable, the staff were polite, and I was driving home with my window up before I knew it! Thank you! This is a quality customer oriented dealership. When I bought my Fusion this summer I was impressed with the professionalism. It was hassle free and the salesman (Dave Gasz) was so helpful that it ended up being a stress free experience. More