West Herr Ford of Webster

So last week I set up tried to set up an appointment for my truck to get fixed. I needed a lower ball joint fixed on the drivers side. Mary the service person said I could just bring it in to quick lane. I my truck to get fixed. I needed a lower ball joint fixed on the drivers side. Mary the service person said I could just bring it in to quick lane. I was confused because it wasn't a quick lane issue but I dropped it off on Wednesday after work. The called me back and said it was NOT the lower ball joint but the rack and pinion. Then they said it wouldn't be finished till Friday. I waited most of the day on Friday and when they called me back they said they were wrong is was the lower ball joint. They said we couldnt get the part till Monday. Total waste of a day. I picked the truck up for the weekend. I called Monday and spoke to Mary who stated they would call me when the part came in. Tuesday afternoon they called me and said the part came in on Monday (NO Call). So I dropped the truck off Wednesday after work and they said it would be done that afternoon. At about 4pm they called me and said they have to replace the upper ball joint as well and the truck wouldn't done till Thursday. All warranty work. Up until today I have been going to Henderson Ford for years with no issues and great service. But to be put through all this crap for just 2 ball joints a simple fix is highly unacceptable to me and very very poor service. The dealership has changed and not for the good. I will not be returning to Henderson Ford again. More

My Wife and I came in and purchased a Honda. The sales rep was nice, and quick with getting us in and out with our car. My reason for giving them 2 stars is when we were told to come back Monday for the c rep was nice, and quick with getting us in and out with our car. My reason for giving them 2 stars is when we were told to come back Monday for the car to be cleaned out. What I did was throw leaf's in back seats and trunk of the car. Well we get there at 9am, and the sales rep told us it would done between 1-2 pm. We get there at 2:30 and the sales rep came out with a big smile saying they cleaned it and to enjoy my day. I look in the back and trunk and guess what? Leaf's everywhere. They did NOT clean the car and the sales rep did NOT even bother to look. So if you got the money and the credit score just get the car and leave, and never come back. Because that's what I'm going to do. I will not do business with people who waste my time. More

Stay away from this dealer if you don't want to get jerked around. They play the classic game of bait and switch. I drove from the other side of Buffalo to this Webster NY dealership after they confi jerked around. They play the classic game of bait and switch. I drove from the other side of Buffalo to this Webster NY dealership after they confirmed a vehicle that I was interested in was there and available. I was told I had to make an appointment, no walk-ins were allowed. I made an appointment for 2 hours away which is the amount of travel time to the dealer. 15 minutes in to my drive to the dealership I received a TEXT saying that someone just walked in and was out test driving the truck I was coming for. It also that I would hear immediately if the truck ended up being sold. 10 minutes before I arrived at the dealership I received another text. This one was to inform me that the truck just sold but they have another one that I might still be interested in. I arrived at the dealership and went in and spoke with the sales managers and sales person. All I got from them for my wasted time and gas was that this happens all the time and that's just how it is. I let them know that this may be the way they do business, but this isn't acceptable. Instead of being apologetic, I got attitude and disrespect from them. One other thing.... the other vehicle that they said I may be interested was not even close to what I drove there to look at. It wasn't 4 wheel drive and a lot more miles. Now almost 3 days after the truck "just sold," it's still on their website as available. So to sum it up, stay away from this dealer if you don't want to play games and deal with unprofessional and lying people. More

Do not buy here!. I was hung up on after inquiring about a vehicle. I emailed the owner and he didn't care either! Go somewhere else! a vehicle. I emailed the owner and he didn't care either! Go somewhere else! More

I went to Henderson Ford because I had a Ford pickup that broke down on me sheet just having over $10k in body work done from a different body shop. So I was towed to Henderson to get someone to look at it f broke down on me sheet just having over $10k in body work done from a different body shop. So I was towed to Henderson to get someone to look at it from a Ford shop...I mean after all I had a 2013 and my truck was fine until it was in a major accident and then breaks down a couple weeks later. Anyhow I was towed to Henderson Ford in Webster, NY to see if the cause was accident related and the salesman approached me to see if I was interested in looking to purchase a new vehicle. Fast forward....I test drove some other pickup trucks and suvs and cars. I wanted another used black F150 4 door pickup truck but they didn't have one. So I ended up going with this pretty luxury car that's nice and all, but it wasn't what I wanted and doesn't fit my needs. I have kids and lots of em and we go sledding, hiking, fishing, go on road trips and I want to buy a four wheeler and my son has been nagging me for a dirt bike. Well there was only brand new F150 pickup trucks with 4 doors available in the black color I want and they were in the $50k range and that's double what my spending budget is. So I get the luxury car. Now I will tell you this.....the sales team worked it to where I didn't have to put anything down on the vehicle and because I was towed in I didn't have a way home so they were nice to give me a ride home up the road and picked me up the next day to pick up my new car.....and I appreciated that I really did. That is what customer service is about. BUT what I want all of you all the be careful of is the darn warranty! You do not need any type of additional warranty and I specifically said to Brian Henderson that I do not want a warranty and guess what?! Brian snuck the warranty on my vehicle purchase contract which added on an additional $2,000 to my total purchase payoff price :( So now when I go to get the black 4 door F150 I want that I had in the first place before it was crashed I owe about $7000 more than what my car is worth. So that means I have to pay out $7000 to get the truck I want OR wait until I pay down more on my current vehicle loan. I am trying to get as much of the warranty refunded to the bank so I don't owe as much on the total pay off of my vehicle loan. But guys, look over your contracts thoroughly and make sure a warranty you do not want isn't snuck in. Henderson Ford has lost my trust and that's too bad because I do switch up my vehicles every 2-4 years. I will be going back to the guys I bought my last F150 truck from. More

Great customer Service. Friendly and Knowledgable staff.Clean and inviting dealership.Owner on premise very Professional I would definitely purchase there again with out a doubt. staff.Clean and inviting dealership.Owner on premise very Professional I would definitely purchase there again with out a doubt. More

We were extremely pleased with the courtesy and responsiveness during the process of purchasing our new-to-us car from Henderson Ford. Thomas Smith was our salesperson. He took the utmost care to m responsiveness during the process of purchasing our new-to-us car from Henderson Ford. Thomas Smith was our salesperson. He took the utmost care to make us comfortable and invited us to test drive the car as long as we wanted. We were able to negotiate a very fair deal on a great car. We have purchased Ford products from other dealers in the past. And we looked at additional cars following our trip to Henderson. However, Thomas and Henderson earned our business. More

The salesman was forgetful and disorganized after being off several months for the Covid shut-down. The car was everything advertised and more. I love it! off several months for the Covid shut-down. The car was everything advertised and more. I love it! More

Do not buy from here! I had inquired about test driving and purchasing a vehicle from Henderson. The person I spoke to on the phone ended up hanging up on me right after t I had inquired about test driving and purchasing a vehicle from Henderson. The person I spoke to on the phone ended up hanging up on me right after telling me she emailed the address to me. I was no expecting this. It was not a dropped call. I was deeply disappointed. I emailed the owner of the company and evidently he wasn't interested in my business either as he never responded to me. As a result, I will NEVER buy a vehicle from Henderson. Nor will I recommend them to ANYONE! I ended up being treated much better at another dealership which treated me with respect and dignity. You lost out. More

Great service treated like family Brian Henderson is very knowledgeable and will go above and beyond to get you everything you are looking for in a car highly recommend working with him and giving business t knowledgeable and will go above and beyond to get you everything you are looking for in a car highly recommend working with him and giving business to this dealership just bought my second car from them and will continue to purchase future vehicles from them as well . More