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West Herr Honda of Canandaigua

Canandaigua, NY

4.7
476 Reviews

2311 Rochester Road

Canandaigua, NY

14424

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Showing 476 reviews

September 20, 2025

Friendly and courteous. My truck recall was done sooner than they thought. The service department is top notch. More

by smolinski36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brice
September 16, 2025

I greatly appreciate the deal they gave me on tires for my car. I had just replaced them a few years ago. More

by Khraup
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryce
September 16, 2025

By far the best experience I’ve had purchasing a new car! TJ (Tommy) Graham at West Herr Honda was a pleasure to work with. He’s not only friendly and knowledgeable, but he really listens to you and what yo More

by BethG
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe, Nick
August 09, 2025

My experience with West Herr Honda of Canandaigua was very pleasant. Alaina took care of my inspection in record time! More

by mitch_woerner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alaina Forbes
August 01, 2025

Salesman lie to you and don’t manage natural supply chain issues. It’s out of their hands, but don’t make promises for dates when you know it will be late. Service department will incorrectly install parts ( More

by Meesh
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Ryan, Russ, Jason M
May 03, 2025

I have been going to Honda services in Canandaigua for a number of years for the last few Honda cars I have purchesed at this same Honda Location. The people there are friendly, curtious and helpfull. Whi More

by Ginger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember her name but she was very curious, friendly and helpful
May 02, 2025

Outstanding salesman. Pleasant, knowledgeable, friendly. A very unusual, positive experience. I will certainly recommend Ted Bsylon in the future. More

by Chief
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ted Baylon
March 22, 2025

Anthony at West Herr was amazing to work with. He was friendly, caring and committed to getting me into the vehicle my family needed at the price we could afford. The whole team at West Herr Hond More

by acsalvaggio
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony
March 17, 2025

Dennis Flur was a pleasure to work with, he was professional, kept me updated, and made the process of buy my new vehicle simple. Thank you Dennis for your assistance, it was much appreciated. More

by polla129
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dennis Flur and Cody Castle
March 17, 2025

Refused my CNB cashier check for full purchase amount and treated me like I was a fraudster. They would rather I leave without the car than accept the perfectly good cashier check.issued from Canandaigua Na More

by Bill
Finance Experience
Recommend Dealer
No
Employees Worked With
Taylor, Chad, Cashier, Sales Manager
Mar 17, 2025 -

West Herr Honda of Canandaigua responded

We are sorry to hear this was your experience with us, Bill. If you could please reach out to our General Manager, Paulie, we would like to look into this further for you. You can reach him at (585) 396-3000. Thank you.

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