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West Herr Honda of Canandaigua

Canandaigua, NY

4.7
473 Reviews

2311 Rochester Road

Canandaigua, NY

14424

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Showing 473 reviews

August 09, 2025

My experience with West Herr Honda of Canandaigua was very pleasant. Alaina took care of my inspection in record time! More

by mitch_woerner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alaina Forbes
August 01, 2025

Salesman lie to you and don’t manage natural supply chain issues. It’s out of their hands, but don’t make promises for dates when you know it will be late. Service department will incorrectly install parts ( More

by Meesh
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Ryan, Russ, Jason M
May 03, 2025

I have been going to Honda services in Canandaigua for a number of years for the last few Honda cars I have purchesed at this same Honda Location. The people there are friendly, curtious and helpfull. Whi More

by Ginger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember her name but she was very curious, friendly and helpful
May 02, 2025

Outstanding salesman. Pleasant, knowledgeable, friendly. A very unusual, positive experience. I will certainly recommend Ted Bsylon in the future. More

by Chief
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ted Baylon
March 22, 2025

Anthony at West Herr was amazing to work with. He was friendly, caring and committed to getting me into the vehicle my family needed at the price we could afford. The whole team at West Herr Hond More

by acsalvaggio
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony
March 17, 2025

Dennis Flur was a pleasure to work with, he was professional, kept me updated, and made the process of buy my new vehicle simple. Thank you Dennis for your assistance, it was much appreciated. More

by polla129
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dennis Flur and Cody Castle
March 17, 2025

Refused my CNB cashier check for full purchase amount and treated me like I was a fraudster. They would rather I leave without the car than accept the perfectly good cashier check.issued from Canandaigua Na More

by Bill
Finance Experience
Recommend Dealer
No
Employees Worked With
Taylor, Chad, Cashier, Sales Manager
Mar 17, 2025 -

West Herr Honda of Canandaigua responded

We are sorry to hear this was your experience with us, Bill. If you could please reach out to our General Manager, Paulie, we would like to look into this further for you. You can reach him at (585) 396-3000. Thank you.

February 09, 2025

John Ellersick a 10 out of salesman. West Herr staff is fabulous and do not pressure you. My experience with them was amazing and worth my recommendation! More

by nalberry1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Ellersick & Carly Colombo
Feb 09, 2025 -

nalberry1 responded

Highly recommended West Herr

February 04, 2025

People were very friendly and accommodating. No high pressure sales, clean deal and great product. The whole process was seamless. More

by jsvendse72
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paulie DiLorenzo, Jonathan Bucklaew
January 26, 2025

My reservation made online did not happen. Alina was kind to sqeeze me in without reservation. Service was completed in a timely way as usual. West Herr is exceptional. More

by drsmith.mail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alina easy to work with, does a great job.
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