
West Herr Mazda of Canandaigua
Canandaigua , NY
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Absolutely stellar staff from the moment I called to schedule an accessory instal and oil change to the moment I picked the car up. Their work was impeccable, the staff friendly and knowledgeable. Defin schedule an accessory instal and oil change to the moment I picked the car up. Their work was impeccable, the staff friendly and knowledgeable. Definitely a dealership I want to return to. More
Buy 'em a pizza! That's what I did to show my appreciation and gratitude to the people at West Herr Mazda. Service after the sale is where the "Rubber Hits the Road", That's what I did to show my appreciation and gratitude to the people at West Herr Mazda. Service after the sale is where the "Rubber Hits the Road", literally, I suppose. There were a few unforseen and unexpected service issues that arose after I purchased a used vehicle from them. It wasn't a Mazda. They hardly ever break. Brian went way beyond my expectations and resolved the problems in a very expedient and ethical way. He could have made it difficult for me to follow through with the service, but he didn't. I am perfectly satisfied with the outcome, thanks to Brian. So give them a great review and go one step farther. Buy 'em a pizza! Thanks again Brian for all your help and service. I couldn't ask for anything more. More
I was working with a service rep,Marcus Payne on an issue with the tailgate on my 2020 Mazda. It’s been three weeks, I’ve called at the dealership and his cell 5 or 6 times, left messages and haven’t heard with the tailgate on my 2020 Mazda. It’s been three weeks, I’ve called at the dealership and his cell 5 or 6 times, left messages and haven’t heard from him yet. I thought it’s common decency to return phone calls, am I wrong!!!!!! More