West Herr Mazda of Canandaigua

The staff was friendly and knowledgeable and the service was completed in a timely manner. was completed in a timely manner. More

Bought my first Mazda here. Today was the first oil change. Thanks to Jeff in service, and all the other guys who work there too. Today was the first oil change. Thanks to Jeff in service, and all the other guys who work there too. More

Ontario Mazda service was excellent! Very easy to make the appointment and service was done right! Recommendations were super helpful! Will be back! the appointment and service was done right! Recommendations were super helpful! Will be back! More

Ontario Mazda is the absolute best car dealership that we have ever worked with! Thank you Ontario Mazda! have ever worked with! Thank you Ontario Mazda! More

Friendly staff and an excellent service department. I couldn’t be more satisfied with buying a car here couldn’t be more satisfied with buying a car here More

Brought my car in for a intermittent light coming on. They had it in for approximately 20 minutes and told me the scbs was not properly set back in by safelite. The bill showed over an hour in the shop. They had it in for approximately 20 minutes and told me the scbs was not properly set back in by safelite. The bill showed over an hour in the shop. They charged me $107.50.i left after paying Thinking that it seemed a bit much and drove to the safelite installer in Ontario. I showed them this bill and That Mazda Ontario had claimed that if it was improperly installed by safelite . Safelite insists that having installed thisover a year ago it would not have worked from day one.Safelite management is looking into this strange situation for me. I was at Ontario Mazda a little over a month ago and strangely, or coincidentally the light started coming on and off back then. All I know is that something isn’t right here. I’m not accusing anybody but something is wrong with this picture. And the cost was way too exorbitant. I hope to get some satisfaction with the help of safelite delving into this situation. Thank You More

Excellent experience with the salesman and other staff. I would recommend Ontario Mazda to anyone. I am very pleased with every aspect of the transaction I would recommend Ontario Mazda to anyone. I am very pleased with every aspect of the transaction More

I did not have a good experience. And, If I was Jewish, I did not have a good experience. And, If I was Jewish, it would have been a lot worse, after the manager complained that I "Jewed" him down on the I did not have a good experience. And, If I was Jewish, it would have been a lot worse, after the manager complained that I "Jewed" him down on the price for tires. More on that later...... I took the car in for replacement of four tires. Their price was about $60 more than Mavis so I canceled the Mavis appointment b/c I would rather have the dealer put new tires on. My wife drove her vehicle to the dealer. While the tires were off, the service department took a video of the brakes -- a really cool service - and texted the video to my wife, who forwarded the video to me. The video, and mechanic's voiceover, showed an immediate need for front replacement of pads and rotors and 30% pad wear remaining on the rear. I called my normal mechanic for a price and then I called Ontario Mazda. I told them I could get pads/rotors for four wheels and put them on myself for about $175 or my mechanic could do it $300+, but in keeping with the same philosophy as with the tires, I asked Ontario Mazda for a competitive bid to leave it with them. The Service Manager countered that they were installing OEM parts and there was no way my mechanic could put OEM pads/rotors on four wheels for $300. I agreed that the parts were likely coming from AutoZone. The Service manager said he could put the pads and rotors for $398.00. I responded that $398 for front and back OEM pads and rotors was a good price and I asked if he could get all four done by noon because my wife had a an appointment at 1:00, they said yes. So I approved the work. At 11:00, my wife texted me that the dealer charged her $398 for the front pads and rotors only. The Service manager denied that we ever talked about all four wheels, even though I mentioned "front and back" or "four wheels" several times. The service manager claimed my wife approved the estimate - not true...she was never presented an estimate. They looked up the estimate which was apparently sent with the video, and confirmed that their data showed the video was "viewed" but the work was not "approved". I reminded them that I approved the $398 for front and back pads and rotors. The service manager, who said NOTHING when I asked if he could get all four wheels done before noon, claimed I never said "front and back" or "four wheels". I advised (cursed) that what they were doing was crooked and I wanted to speak to the manager (I know... Karen, right?) After going through the same argument with the manager of Ontario Mazda, he finally let on what was bothering him. Out of nowhere, he claimed I "Jewed" him out of $75 on the tire replacement. Not believing what I just heard, I asked him to repeat what he just said and he DID. Said I "Jewed" him out of money on the tire replacement. I warned him that he had no idea whether anyone on the other line was Jewish but that the remark was extremely offensive and anti-semitic. While I am not Jewish I still found it incredible that the manager of a large dealership in Canandaigua NY would use that type of discriminatory language in support of their practices. The obvious stereotype plays upon the presumption that "Jews are cheap" and I must be Jewish if I expected them to stick to the deal we agreed upon. Then, the Manager "offered" to remove the new pads and rotors on the front and replace them with the old pads and rotors, which they just claimed, and I agreed, were dangerous, and that I could get them done elsewhere. So, the dealer essentially calls a customer, who bought the vehicle at their dealership, a "cheap Jew" and then recommended that they make my wife's vehicle more dangerous after making it safer. I don't know whether it's CoVid or something else, but I am amazed that this is what passes for customer service these days. I will get the back brakes done and take available legal remedies in small claims court, which means they will have to spend $2000 or more on a lawyer to defend -- Dumb. Get your work done elsewhere. More

I just purchased my first Mazda. I went to Ontario Mazda and had a great experience. I made an appointment ahead of time and the salesman had the car I was interested in already for a test drive. The buying and had a great experience. I made an appointment ahead of time and the salesman had the car I was interested in already for a test drive. The buying process was fairly painless and their first offer for the car plus trade-in was very close to my research number. I countered and they accepted. The pick up process went very smoothly and our salesman spent enough time with us so we had everything setup just right. We are very pleased with Ontario Mazda. More