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West Herr Nissan of Williamsville
Williamsville, NY
198 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 198 reviews
May 06, 2025
They were so helpful and nice I will definitely buy another vehicle from them in the future. They took the stress out of buying a vehicle and made it fun. another vehicle from them in the future. They took the stress out of buying a vehicle and made it fun. More
by breezyolen
Employees Worked With
Eric
April 23, 2025
Minimum service times available to wait with vechile. Booking service far in advance before service is needed to secure service option to WAIT with vehicle. Excessive wait RECIEVING service with an appoi Booking service far in advance before service is needed to secure service option to WAIT with vehicle. Excessive wait RECIEVING service with an appointment. My most recent service for a oil change and tire rotation took TWO hours. When checking in the vechicle I asked for a estimate of time and price. The Customer Service rep said I wasn't scheduled to wait with vehicle. Which happened before, so the last couple of visits I always make sure I have screenshots of my confirmed appointment details. Thankfully it was an error. Lastly received a text message that my vehicle was complete. There was a great delay with my vehicle returnting to the service pickup area. Highly disappointed in the lack of efficiency of service during my last few visits. It is noticeably evident that there isn't an efficient amount of service technicians on hand to accommodate. While waiting I was speaking with another customer that happened to be scheduled for the same service as I but an hour earlier whom was still waiting. There ended up being an issue with their window. Neither of received acknowledgement concerning the wait during the wait. I noticed the service representative was overextended when checking me in and out. Highly disappointed. More
by Mack
Employees Worked With
Asia
January 29, 2025
This was my first visit to this location. I was very pleased with the way the young man Mohammed he explained to me the process and what was needed and what was not. I will definitely visit t I was very pleased with the way the young man Mohammed he explained to me the process and what was needed and what was not. I will definitely visit this location again thanks. More
by Slimgoodie
Employees Worked With
Mohammed Service writer
