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West Herr Nissan of Williamsville
Williamsville, NY
195 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 195 reviews
April 23, 2025
Minimum service times available to wait with vechile. Booking service far in advance before service is needed to secure service option to WAIT with vehicle. Excessive wait RECIEVING service with an appoi Booking service far in advance before service is needed to secure service option to WAIT with vehicle. Excessive wait RECIEVING service with an appointment. My most recent service for a oil change and tire rotation took TWO hours. When checking in the vechicle I asked for a estimate of time and price. The Customer Service rep said I wasn't scheduled to wait with vehicle. Which happened before, so the last couple of visits I always make sure I have screenshots of my confirmed appointment details. Thankfully it was an error. Lastly received a text message that my vehicle was complete. There was a great delay with my vehicle returnting to the service pickup area. Highly disappointed in the lack of efficiency of service during my last few visits. It is noticeably evident that there isn't an efficient amount of service technicians on hand to accommodate. While waiting I was speaking with another customer that happened to be scheduled for the same service as I but an hour earlier whom was still waiting. There ended up being an issue with their window. Neither of received acknowledgement concerning the wait during the wait. I noticed the service representative was overextended when checking me in and out. Highly disappointed. More
by Mack
Employees Worked With
Asia
January 29, 2025
This was my first visit to this location. I was very pleased with the way the young man Mohammed he explained to me the process and what was needed and what was not. I will definitely visit t I was very pleased with the way the young man Mohammed he explained to me the process and what was needed and what was not. I will definitely visit this location again thanks. More
by Slimgoodie
Employees Worked With
Mohammed Service writer
December 23, 2024
Please do me a favor don’t go to Nissan of Williamsville. The used car manager He overcharged me for the vehicle. I have buy multiple cars from them and they overcharged me .ever since used car manager Ron l The used car manager He overcharged me for the vehicle. I have buy multiple cars from them and they overcharged me .ever since used car manager Ron left this new used car manager he seems like he doesn’t care.. He promised me he was gonna get me new hubcaps and And WeatherTech floor mats For a car that I was overcharged. Almost 2 months keep going back and the sales person. Mike tells me next week next week. But guess what? They’re ripping people off over charging. And use car Manager he doesn’t care. I had good relationship with Ron the old used car manager. But the new used car manager he playing games. Definitely not going their any more. More
by ZAHIDMQ2003
Employees Worked With
Mike
September 28, 2024
Everyone was very easy to work with and promptly took car of my issue. It started with a key fob and turned out to be a computer update. of my issue. It started with a key fob and turned out to be a computer update. More
by skoobibert
Employees Worked With
There were several people including the service manager and store manager and also Mohamed.
