West Herr Nissan of Williamsville

Shameless When I contacted West Herr Infiniti for an online quote, they spent several days pressuring me to come in to talk, or at least talk on the phone, in s When I contacted West Herr Infiniti for an online quote, they spent several days pressuring me to come in to talk, or at least talk on the phone, in spite of the fact that I was crystal clear that I wanted to simply get a quote to compare to others I had already received (rather painlessly) from other dealers. When a "real" salesperson, Glenn Lista, finally contacted me, he didn't provide any terms. Instead, he explicitly doubted the quotes I had already received, lied about the MSRP (as though I couldn't just look it up on line?), and told me that the car I actually wanted was unavailable (while gloating that he himself had picked one up and how great it was). When I e-mailed him back (as well as a second time), he just blew me off for three days. Now I understood why they were so eager to get me in in-person - they don't want customers, they want suckers. Apparently, his schtick must work under those circumstances, where he can lie with impunity and engage in high pressure sales techniques. Techniques no doubt honed while working as a scam debt collector or some other such bottom-feeder. Compounding the situation, once I e-mailed the manager to explain how his employee was behaving and told them that I had reached an agreement with another dealer, they had a different salesperson contact me. This new person assured me that it wasn't too late, as long as I hadn't taken delivery yet. Talk about tone-deaf! The fact that they would even ask me to break an agreement with another dealer is mindboggling on its own. Considering I had just explained to them how offended I was by Mr. Lista I have to wonder why they though I would even entertain the idea of REWARDING them for their lack of ethics. As a point of comparison, every other dealer was upfront with their quotes. The one I went with was pleasant to deal with and they were willing to meet my terms with only a little bit of reasonable negotiation. The other dealer didn't even have the vehicle in stock, but rather than try to scam me into buying a car off their lot that I didn't want, they located it nearby and had it shipped in. That's something West Herr could easily have done, but instead they chose to live up to every stereotype of a sleazy car salesmen. More

AJ best sales guy around AJ knew we wanted a used vehicle and he was very concentious of our budget and never tried to upsell us. He was very thorough and was very patient wit AJ knew we wanted a used vehicle and he was very concentious of our budget and never tried to upsell us. He was very thorough and was very patient with us. Thank you, AJ for a job well done! More

Friendly and professional Aj was great. Got me out of an altima an into a certified Q50 for a good price. Sales manager Joe was also very friendly Aj was great. Got me out of an altima an into a certified Q50 for a good price. Sales manager Joe was also very friendly More

Wonderful experience! AJ was very thorough and made it a fun experience. He educated us on all of our options and was there to answer questions every step of the way. This AJ was very thorough and made it a fun experience. He educated us on all of our options and was there to answer questions every step of the way. This has been by far the best experience I have encountered when purchasing a vehicle! More

Amazing Purchasing a vehicle can be a tough, exhausting, and anxious process. With Aj, it was none of the above. I cannot wait to come back and purchase vehic Purchasing a vehicle can be a tough, exhausting, and anxious process. With Aj, it was none of the above. I cannot wait to come back and purchase vehicles through Aj for years to come. More

New lease From beginning to end I encountered positive experiences with all individuals I was in contact with - including my sales rep, sales manager, finance, From beginning to end I encountered positive experiences with all individuals I was in contact with - including my sales rep, sales manager, finance, etc, etc. More

Fabulous service great salesman Working with Anthony Johnson was great . He made it a very easy leasing experience. I will definitely be using him next time .👍 Great at expl Working with Anthony Johnson was great . He made it a very easy leasing experience. I will definitely be using him next time .👍 Great at explaining everything . I will and already have giving his name to others !! More

Good Service Excellent Service. Very friendly and professional staff. Helpful in each every step of purchasing the vehicle. Only concern me and my family has the N Excellent Service. Very friendly and professional staff. Helpful in each every step of purchasing the vehicle. Only concern me and my family has the New York state car title shows our car only "Nissan " and model" unknown". As per dealer, the VIN number is correct so we should not worry about Model on title. More

Toyota Camry This is my first car and the experience was great! The salesman Peter was very helpful! I love the car and hope to love it for years to come. This is my first car and the experience was great! The salesman Peter was very helpful! I love the car and hope to love it for years to come. More

QX60 Purchase Certified Pre Owned Very Satisfied. Salesman Peter Leising was excellent and very easy to work with. Dealership worked with us on pricing and financing options. Would d Very Satisfied. Salesman Peter Leising was excellent and very easy to work with. Dealership worked with us on pricing and financing options. Would do business with them again in the future. More