West Hills Chrysler Jeep Dodge

This is my second time doing business with west hills and my experience the first time was amazing and never thought that would be best until I was greeted and helped by Mikaela! She helped get me into my dr my experience the first time was amazing and never thought that would be best until I was greeted and helped by Mikaela! She helped get me into my dream truck and I couldn’t be happier!! If it were up to me, Mikaela would be getting a promotion!! Thank you so much to Mikaela and the west hills team. More

Fast friendly and fair. Took care of my concerns and kept me up to date during my scheduled service Took care of my concerns and kept me up to date during my scheduled service More

Gave me a good amount for my trade in and got me in the truck I wanted. truck I wanted. More

Brought 2023 vehicle in for recall and car was unable to be returned due to safety repair, no assistance in loaner or getting a rental. Did not communicate when vehicle was ready and when asked if vehicle w be returned due to safety repair, no assistance in loaner or getting a rental. Did not communicate when vehicle was ready and when asked if vehicle was ready lied and said they spoke with me 2 days prior when no call was ever received. More

Not upfront about work and time required. Didn't respond to texts seeking updates. Unfamiliar with coupon codes. 2 software recalls and oil change took nearly 7 hours. On top of that, they di Didn't respond to texts seeking updates. Unfamiliar with coupon codes. 2 software recalls and oil change took nearly 7 hours. On top of that, they didn't reset oil life indicator. More

Salesman was personal and went out of his way to retrieve the vehicle I wanted. Thanks Dave!!! the vehicle I wanted. Thanks Dave!!! More

I wasn’t kept informed of the status of my transmission overhaul, and the estimated completion date. I had to call at 3 weeks into the repair to get a status. At that point I was informed that I needed a overhaul, and the estimated completion date. I had to call at 3 weeks into the repair to get a status. At that point I was informed that I needed another part replaced at a cost of $1900 more, and another week delay. The diagnosis at the beginning should have identified that extra repair. Had I been given the total cost at the beginning I probably would not have authorized any repair because of the low value of the vehicle. So, $7000 into the repair I had to decide whether to spend another $1900. Waste $7000 or spend another $1900 and get the total repair. Without the total repair the car would be useless. Upon completion of the repair I was notified and given the total cost of $12,950. I checked the totals of work I approved and calculated it to be $9950. They would have overcharged me $3000 had I not checked the authorized cost. More

Raeleen kept me aware of the progress of my service, including an urgently needed issue I was aware of but to which I had paid little attention. My wait was slightly longer as a result but I left knowin including an urgently needed issue I was aware of but to which I had paid little attention. My wait was slightly longer as a result but I left knowing all was well. More

I was very happy with the level of communication from the dealership. From start to finish I knew exactly what was happening with my vehicle. dealership. From start to finish I knew exactly what was happening with my vehicle. More

Good selection, fair pricing and quick service. No pressure sales. They even had popcorn, and snacks if you were wanting some. No pressure sales. They even had popcorn, and snacks if you were wanting some. More