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West Hills Chrysler Jeep Dodge - Service Center

Bremerton, WA

3.4
68 Lifetime Reviews Review Dealership

68 Reviews of West Hills Chrysler Jeep Dodge - Service Center

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June 02, 2020

"I took my 2012 Durango here to have some maintenance and..."

- paulgriffith92

I took my 2012 Durango here to have some maintenance and a recall done along with some issues I had noticed checked out. When I got there I was sold a maintenance package that included alignment tire rotation all fluids changed and all filters $500 plus tax, not bad I thought. So I left my car for the day and went home I got a call the next day and was told the issues it had and that my warranty wouldn't cover it ,so i told them just do the recall and maintenance I was told ok and that my car would be ready in about an hour or so. I left home for my 45min dive back to the dealership, when I got there I was handed an $1100 bill and was explained the charges .they were charging me for every diagnosis they had found on the vehicle. Witch later I found out some would have been found as part of the maintenance I had paid for ... None the less I paid the $1100 and went on my way. On my way home I checked my tire pressure gauge to see where they had put the tire that had a slow leak in it ,low and behold it was in the same spot mind you now Im half way home by this time. So I called the dealership and talked to the service rep that I had been in contact with the entire time and was told it was just a mistake and to bring it back for the rotation. I told the rep that I was half way home and that I would just take it to my local shop and have them check the work that was done on the vehicle. In no more then 5 min I get a call from my wife saying the dealership called my house and wanted a return call asap. Hmmm I thought to myself so I get home call the dealership and was told there was a mix-up and that NONE of the work was done on my car including the recall because they where waiting to do the exhaust work so it would be easier to get to the part that needed fixed. At this point I'm not to happy they offered me a refund of the diagnostic fee that I shouldn't have been charged for and I could take It back down for the maintenance I had paid for, so all in all they offered me no deal except to give me back my money they shouldn't have even charged me for in the first place I told them I wanted a refund for all of it and for something to be made right other then me getting my money back for a crooked diagnostic fee. They refunded me my money now 3 weeks later and I also got ahold service manager who was nothing but a garbage sales man. I explained my situation to him and that I just lost 2 days of work now for nothing because they tried to rip me off I was then offered a 10% discount if I got all the work done that they said I needed... I told him $500 off a $5000 repair was not enough for being out 4days of work now and another hour and a half of driving . I was told pretty much well though , that's all he would offer me. I called back and said I wanted to talk to the person above him and was told that would be the GM of west hills Dodge and that they would have him contact me when he got back in, it's been a month now a numerous calls later and nothing ..... DO NOT TAKE YOUR VEHICLE HERE THEY ARE CROOKS AND LIERS... My ac now has more issues then it did nothing is fixed and I also found out the next closest dealership to me that would work on my dodge witch is Wiler Toyota is ownd by that same guy...... Do your self a favor and avoid these places like the plauge they will rip you off and smile while they take you money.....

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Recommend Dealer
No
Employees Worked With
Service dept.manager
Jun 02, 2020 -

West Hills Chrysler Jeep Dodge responded

Thank you, Paul, for your feedback. We are terribly sorry for any inconvenience or stress that we may have caused. I have notified our General Manager of your concerns and they should be reaching out to you to address them. Again, we apologize and hope to move your experience in a better direction.

Jun 03, 2020 -

West Hills Chrysler Jeep Dodge responded

Paul, we thank you again for reaching out to us in regards to your experience with us. Our General Manager has made several attempts to reach you and has left a voice message. Could you please email me at jmacabitas@haselwood.com with your contact information so that we can be sure we are reaching out to you and not the wrong number?

March 23, 2020

"Makenze was great help so was the salesmen, good working..."

- ferencik

Makenze was great help so was the salesmen, good working with them ,no pressure, asked what I was looking for, worked with me on pricing.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : William Delaney
Mar 23, 2020 -

West Hills Chrysler Jeep Dodge responded

Thank you for the wonderful review!

February 23, 2020

"I came in to get an oil change on my 2017 Ram 1500,..."

- imnotu711

I came in to get an oil change on my 2017 Ram 1500, thought I would look around the lot while I waited. Joe Henry was with me and showed me a 2017 Grand Cherokee Summit, awesome vehicle and a good deal later, I left with it. Joe, Brett, Jake and Adam are all excellent people to work with and I would recommend them to anyone. This is my 4th or 5 the deal with Haselwood Automotive group and I always leave impressed and happy.

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Recommend Dealer
Yes
Feb 24, 2020 -

West Hills Chrysler Jeep Dodge responded

Thank you for taking the time to leave such a wonderful review and for continuing to choose us to fulfill your vehicle needs!

November 23, 2019

"Terrible communication, service, and can't keep a schedule"

- disappointed customer

As a customer, I expected two main things communication and quality service. Both of these I have yet to receive from the Service Department at West Hills Chrysler, Dodge, Jeep, Ram. I had my oil changed about a month after I purchased my turck. The oil was overfilled by a quart. The oil was changed again at no charge to fix the issue. The oil life was not reset nor was the sticker changed to update the milage and date. Another issue I have is that purchased my truck the headline had a small hole in it. I had in looked at in July and it was determined that it needed to be replaced.I received no updates and called the service department in August. I left a message and never received a call back. I talked to the Service Manager a few days later. The headline was on backorder and did not have an estimated date of being filled. In October I got a call stating that the headliner was in and scheduled the appointment for repair 29 days out. I dropped my truck off at the dealership and received a rental and a promised return date of Tuesday November 19, 2019. As of November 23, 2019, my vehicle is still at the West Hills Service Department with the windshield removed and the original headliner still installed. I have no known date of return and little to no attempt by the staff of the Service Department to keep me informed on the status of repairs and possible timeline. Here is some additional insight into the problems I have encountered with the lack of communication and poor customer service. November 16 - Dropped Vehicle Off November 19 - I called the Service Department in the morning asking for an update. I got an update stating that the status of my vehicle was unknown and I would get an update later that day. I never got one. November 20 - I sent a text message asking the status and received a call saying that my vehicle was getting the windshield removed and was going to be delayed. November 21 – I went in person in the afternoon to the service department. I found my vehicle outside under a roof with the windshield removed. I talked to a service advisor about the lack of communication and inability to meet the scheduled timeline. The answer was that they are overworked, understaffed, have a lot of new staff and had no clear path forward on when my vehicle would be ready. I asked for the service advisor to find out the status of my vehicle and to give me a call back with an estimated completion date. I never received this call. I also verified that they had my number prior to leaving. November 22 - No update from the staff at the Service Department November 23 - No update from the staff at the Service Department. I went again in person to get an update. The Service Department had no idea about the status of my repair nor a timeline. I was told that the Service Manager was handling this repair personally due to the issues. I was able to get inside my vehicle and find out the headline had not been replaced.

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Recommend Dealer
No
Employees Worked With
James Belyea
Nov 26, 2019 -

West Hills Chrysler Jeep Dodge responded

Thank you for giving us feedback. We are terribly sorry for any inconvenience or stress that we may have caused. The general manager has been notified of this and should be reaching out to you in hopes of resolving your concerns. Again, we apologize and hope to find a solution. Warmest Regards.

September 25, 2019

"James"

- Rozzeef

Thank you James for the care you took of me!! It was excellent and exceptional!! You are much appreciated!! Because of you I will return to Dodge!

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Recommend Dealer
Yes
Employees Worked With
James
Sep 30, 2019 -

West Hills Chrysler Jeep Dodge responded

Thank you for the incredible review, Rozzeef! We appreciate hearing about your excellent experience with us! We look forward to seeing you again!

July 17, 2019

"Not at all truthful "

- Mattk198

I've purchased 3 vehicles myself from Dallas at westhills Chrysler jeep dodge... HE IS AMAZING AND DOES NOT PRESSURE....SO the reason for the one star review is the last purchase. Close to 4 months ago I purchased a 2015 dodge Durango, I was smelling coolant and having a transmission concern the first time it was in for 2 weeks. They couldn't confirm the coolant smell nor the transmission concern but they refreshed the TCM.. ok maybe that took care of the transmission concern NOPE.. the second time it was in for a MONTH !!!! They had the spark plugs out looking for a cylinder head gasket concern cause they were finally able to confirm that the vehicle was losing coolant and it wasnt leaving coolant on the ground..... they started a stars case with the factory, then they said they found a coolant at the rear heater core lines and fixed it.... ok sweet it's fixed I get it back, well not even 24 hours later the vehicle starts misfire and has a dead cylinder. It gets towed back they lookex at it and say the #3 ignition coil went bad so they replace it along with the 1 of the 2 spark plugs in that cylinder...... here's where there is a plot twist, so I'm looking at the paper work and low and behold there is a hand writing work order from the technician stating that in cylinder #3 one of the spark plugs was left loose and blew out and destroyed the ignition coil and the valve cover gasket..... BUT THE TRUTH IS NOT ON MY INVOICE. It states that the ignition coil in cylinder #3 went bad causing the misfire.... SO ITS SAFE TO SAY THAT WESTHILLS HAS BUSINESS PRACTICES THAT ARE NOT TRUTHFUL !!!! BEWARE ! and believe me I will be telling everyone I know and putting it all over social media and reviews that your dealer lies and covers up the truth

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Recommend Dealer
No
Employees Worked With
James
Jul 23, 2019 -

West Hills Chrysler Jeep Dodge responded

Matt, we are whole heartedly apologetic for your less than remarkable experience. The General Manager has been notified and will follow up with you. Again, we are truly sorry for this and look forward to rectifying this situation.

June 18, 2019

"7500 scheduled maintenance "

- Ms

Excellent service Friendly Punctual Service was free with oil change and tire rotation Would use same dealership in future although it isn’t that close to my home

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Recommend Dealer
Yes
Employees Worked With
Scott Zevenbergen
Jun 18, 2019 -

West Hills Chrysler Jeep Dodge responded

Thank you so much for your kind review!

September 27, 2018

"Great customer service"

- Lindsayf21

This is the place I go for all of my families vehicle servicings. Setting up appointments is quick and easy, they send friendly reminders to make sure you don’t miss your appointments or needed servicing, and every person I have worked with has been friendly, knowledgeable and efficient. I recommend everyone I know go there for their vehicle needs.

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Recommend Dealer
Yes
Employees Worked With
Ricky Pasatiempo
Sep 28, 2018 -

West Hills Chrysler Jeep Dodge responded

Thank you so much for your kind review! We couldn't do it without you!

May 03, 2018

"Recall of the ClockSpring, now no horn going on for a year!"

- consumer1971

About a year ago my 2008 Jeep Wrangler went in for the Clock Spring Recall. When I got the Jeep back I noticed my Horn was not functional and called the Dealership. I was told well the Horn did not work when it came in, which I knew was not factual. I had to argue, and being I was an engineer, had to prove the issue was in the steering column. After I proved this to them they said they would look at it, sure enough when they installed the Clock Spring they did something to break the horn. This in itself is not why they only get a one star it get's better. They agreed to repair the Jeep and said they ordered a new Steering Wheel Column, that was about a year ago! I have called them several times asking to talk to someone that could tell me why I am driving around in a Jeep with out a horn. I was passed around several times and finally was put through to the parts department. They told me that they where having issue getting the part and it could take a while (this was the first time I talked to them). After a few months I called back and was passed through to parts again and told this time they where changing Vendors and had none in stock anywhere. This last time I was told by the parts department that they might not make any other of this model Steering Column and I might be out of luck! I had to inform them that they broke the part to begin with, which he said oops we might have to get you a used one. That was about a month ago and again NO ONE HAS REACHED OUT TO ME! Mind you I have been passed to parts by the SERVICE MANAGERS, why am I dealing with parts? Wouldn't this be the job of the service managers, who's service department BROKE the part to begin with? I have been through several of the Managers in the back and some have even called me back the same day, then they disappear!

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Recommend Dealer
No
Employees Worked With
Ricky Pasatiempo, Scott Zevenbergen, Todd Bristow
May 07, 2018 -

West Hills Chrysler Jeep Dodge responded

Pete, thank you for your time on the phone. I am trying to get the part out of Puerto Rico which is the only part shoing in the US or any territory. Fell free to use my cell to call or text anytime. Jeep customer CARE and my are rep are involed as well to get your horn fixed ASAP. Your feed back is appreciated. My apologies for the poor communication you recieved and the frustration involved. Thank you for making me aware. Respectfully, Cody Edwards GM

March 01, 2018

"Outstanding performance By Brent Baird "

- Young John

We have owned 7 different Toyotas over the last 9 years all of which have been purchased from Heartland Toyota here in Bremerton. The reason we choose Heartland is the outstanding job the sales and service departments do. Especially Brent Baird who is your service representative from your dealership. Brent does an outstanding job for us as many times we have realized just before we are to take a trip that our vehicle needs some service done before we can leave. Brent has always managed to get us in for the needed service and has been a great help. We will always use Heartland because you have outstanding representatives .

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Recommend Dealer
Yes
Employees Worked With
Brent Baird
Mar 06, 2018 -

West Hills Chrysler Jeep Dodge responded

Thank you for your continued business and for taking the time to share your most recent experience!

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