West Hills Mazda

The car I had planned on buying ended up being sold. John, Chad, and team worked super hard to find an even better solution for me. So appreciated! John, Chad, and team worked super hard to find an even better solution for me. So appreciated! More

Daniel was so easy and great to work with from the first time we randomly pulled in the dealership. He listened to what we really needed. By far the most knowledgeable car person we have worked with. We time we randomly pulled in the dealership. He listened to what we really needed. By far the most knowledgeable car person we have worked with. We will be back for the next car! The finance team was also easy and pleasant to work with. More

Daniel went out of his way to make us comfortable. He was a pleasure to have help us through the process, and REALLY knows Mazda's! He was awesome! a pleasure to have help us through the process, and REALLY knows Mazda's! He was awesome! More

He was very nice from the moment I stepped onto the lot from the time I left. Told him what I was looking for and we were able to work something out the same day. John and Chad are both fantastic people an from the time I left. Told him what I was looking for and we were able to work something out the same day. John and Chad are both fantastic people and give West Hills Mazda and Ford a good reputation. More

I had a very pleasant and easy purchase with Jose & Chad. Everyone I worked with was very nice and helpful. I would shop here again for any future auto purchases. Everyone I worked with was very nice and helpful. I would shop here again for any future auto purchases. More

Came in about an hour before closing, had planned on buying the following week but was able to get a really good deal from Jose. The staff stayed 2 hours beyond closing time to complete the paperwork. buying the following week but was able to get a really good deal from Jose. The staff stayed 2 hours beyond closing time to complete the paperwork. All were friendly and accommodating to any of my request. Would definitely return to West Hills Mazda (and not pay Tacoma tax rates). More

John sat down with me on day one and, based on what I had said I was looking for, pulled up the perfect car in a matter of minutes. We ran into some obstacles and it became a slow waiting process but he neve said I was looking for, pulled up the perfect car in a matter of minutes. We ran into some obstacles and it became a slow waiting process but he never lost communication with me nor stopped pushing for things to progress. I couldn’t be happier. More

First, I would like to say that working with Mr. Clarke and Mr. Bass was GREAT. Every question was answered clearly and to the point. As before when I got my Mazda3 and other Mazda6 at West Hills Mazda, I and Mr. Bass was GREAT. Every question was answered clearly and to the point. As before when I got my Mazda3 and other Mazda6 at West Hills Mazda, I knew that I was working with a good team. More

We appreciated John Powers' friendly and professional service and follow-up. We were also happy with Justin's handling of the paperwork and explanation of the extended service contract. We were less plea service and follow-up. We were also happy with Justin's handling of the paperwork and explanation of the extended service contract. We were less pleased with Business Manager Chad Bass, who failed to return two phone calls and an email. I was disappointed that the dealership still uses 20th century sales tactics that turn off many buyers, including me. These tactics include pressure to complete the sale the same day and refusal to use modern, fast payment methods such as ACH and wire transfers that could avoid the need for backup loan agreements until a paper check clears. I also was unable to reach the service department by phone twice due to being placed on hold for an extended period. More

Shoutout to Daniel Clarke for going above and beyond! I always thought that if you go to a dealership. The sales representative's would be cold hearted sharks. But not this awesome fellow! He was very kind always thought that if you go to a dealership. The sales representative's would be cold hearted sharks. But not this awesome fellow! He was very kind, easily approachable and super knowledgeable! He works at Mazda right next to the Ford dealership and he knows everything to know about Mazda's. He was determined to make his buyer happy and confident with their purchase! Daniel went above and beyond! Furthermore his dedication was outstanding! For example if it was his day off. I would call him out of the blue because i had a question about the process... He would immediately answer his phone to help me with my concerns. He would put everything that he was doing on hold to go to the dealership to help his customer find out the information that they were looking for! In conclusion my overall experience was amazing! During the time I was there the Ford and Mazda dealership was incredibly short staffed due to the pandemic. Everyone was going at 110% the whole time. Which really show's ones true colors. Honestly I have nothing bad to say. Everyone was amazing! They were there to take care of you. With open arms and an incredible smile. As well as a great sense of humor, during these very tough and weird times! Including my finance manager Chad Bass! Great guy. I would gladly go there and buy another car when the time comes. Highly recommend! More