West Houston Hyundai

Buyers BEWARE of WEST HOUSTON HYUNDAI! !! This is by far the worst car buying experience I have had in my entire life. I never leave reviews but this experience compelled me too. Work !! This is by far the worst car buying experience I have had in my entire life. I never leave reviews but this experience compelled me too. Work Experience: Finance Director and Owner of a Finance Company. I have also owned an Auto Leasing Company (I have been in the car business purchasing thousands of cars so this proves that bad car deals can happen to anyone!!) Short version: They sold the car that I had agreed to purchase, lied about it to me, and then ghosted me. Long version: I was in Houston on Thursday 8/14/25 for a work closing. My daughter tagged along with me and wanted to spend the day with me since she was leaving for SMU college the next week. We planned on going to lunch and after that she convinced me to go look at cars. I had been wanting to purchase a Hyundai Santa Fe but I still needed to test drive the Santa Fe before purchasing one. We live an hour outside Houston so the closest Hyundai dealership for us to visit was WEST HOUSTON Hyundai on I-10. We pulled in and looked at all the new vehicles. We were about to leave when I spotted one vehicle that was parked in their used car lot that was exactly what I was looking for. The car was used but super clean. I asked a salesperson named Sam Urbina Sr. if I could take the car around the block for a test drive. He threw me the keys and didn't ask me for one thing. So far so good! When we returned from the test drive 8 minutes later, his son Sam Urbina Jr. told us that his dad was with some customers and was busy. Sam Jr. would now take care of us.. I told Sam Jr. that I really like the vehicle and wanted to buy it but didn't have time to work the deal since I had my daughter with me. I already knew the sales price of the vehicle ($35,680 confirmed by Sam Urbina Sr.) which was a great price for the trim package I was buying. I wanted to make sure the car didn't go anywhere so I asked Sam Urbina Jr. if I could put down $2,000 to hold the car for one day. I went inside to fill out the paperwork for the hold but was told that since we hadn't finalized the price they would not take money and hold the car. I said ok I understand and informed them that I would come back tomorrow. As I was leaving the floor sales manager JULIAN GUILLORY ran out and said he knew who I was and appreciated me coming in. He also stated that he knew I was in a hurry and he told me that he would put the keys in his desk for ONE day and the Vehicle WOULD NOT BE SOLD. I said thank you and he immediately send me his digital business card. I wondered how he got my information but then realized that Sam Urbina Jr. put me in the system when I was trying to put money down to hold the car. Here is where I made the mistake. I trusted JULIAN GUILLORY. What a piece of crap and a liar. I should have continued using Sam Urbina Jr. instead. The next day I text JULIAN GUILLORY and asked him to send me the numbers on the car so we could finalized the purchase. He responded with :????? I sent him the VIN number. I got no response so I called him. He said yes ok and he would have someone reach out to me. Around 3pm I was starting to worry since my agreement with JULIAN GUILLORY was for a one day hold. I text him again and all of a sudden I got a random text from someone named Zia would said that the car I wanted would be $42,000. I said you are confused that I already knew what the price was and she said there was an amendment that was going to be added on. I said what are you talking about? I told her I would just call JULIAN GUILLORY instead. I finally got him on phone around 5pm. and he stated that I should just buy a new one and he would get me a great price. I said I don't want a new one I want the car that you are holding for me. I never heard back from him, so I called Sam JR. He said MY CAR WAS SOLD!!!!! The general manager Matt Shiek still has not called either. Buyers BEWARE of WEST HOUSTON HYUNDA and JULIAN GUILLORY!!! More

I placed an online purchase where West Houston gave $10000 discount due to the car has 1600+ mileage on it. I called to confirm my purchase and when I got to the dealer, they printed out my order and $10000 discount due to the car has 1600+ mileage on it. I called to confirm my purchase and when I got to the dealer, they printed out my order and said that the stock number was sold but they will give me an exact car to replace my order. They kept me wait there to look for the store manager, who later said that it is incorrect price, and we need to work on the number again and the number is far from the order that I placed online. I later looked for another car with my preferred color, and they again added almost 3k more on the price compared to their internet price from the manufacture Inventory shopping. They reason is that there are a disclaimer that West Houston can reject the online purchase from Hyundai and Roaster. While other dealers does not throwing big dealer discount, West does to lure the customers to their stores and where they had no shame to say that they do not have to responsible for the price unlocked online! This is a total scam and a waist of my time More

I had a wonderful experience with Ziya, and every other person I interacted with at this dealership. They had just received the exact vehicle I was interested in purchasing! I was treated with respect, and person I interacted with at this dealership. They had just received the exact vehicle I was interested in purchasing! I was treated with respect, and did not feel pressured at all. We reached an extremely fair price for the vehicle and the interest rate. The entire experience left me feeling really excited and positive about purchasing my new vehicle. Again, thank you Ziya for your warmth and honesty! I am truly grateful. More

My husband made an offer on a used vehicle yesterday during lunch and negotions were left on the table. Today, he got a text saying it was the GM and that they'd work with our final OTD offer. So we lef during lunch and negotions were left on the table. Today, he got a text saying it was the GM and that they'd work with our final OTD offer. So we left work early today to come do a final test drive and sign papers. Well, they claimed it wasn't the GM that texted, that it was probably one of the call center girls. They then proceeded to NOT honor our final offer that was accepted in the text thread and tried to sell it at a much higher price to us. We walked out very upset and feel our time was wasted. Not happy. More

This is about a sales experience and it’s specifically about pre-owned. There was an agreement between me and this dealer on pricing of a vehicle in writing and I took an uber to get there to complete the about pre-owned. There was an agreement between me and this dealer on pricing of a vehicle in writing and I took an uber to get there to complete the transaction only to be surprised that they went back to adding their dealer package on top of the price that they agree to take off in writing and only to talk about how much they are losing money on this. Now I respect they are not willing to sell the vehicle but why make an agreement in writing and ask me to go there to complete. My recommendations for those who are buying this be aware of their tactics: don’t go to the dealer before you receive a statement about the price and both parties sign it. Their words mean nothing to them. They have not one bit of care but I am glad I exposed their crap at the dealer and I am doing it publically here. More

They lied about having a car in stock. I called 1 hour before arrival to confirm a specific car, by stock number, was still in stock. They confirmed that it was. On arrival within 1 hour, I called 1 hour before arrival to confirm a specific car, by stock number, was still in stock. They confirmed that it was. On arrival within 1 hour, they claimed it had been sold "5 hours ago." We traveled an hour out of our way for that. Zero stars. More

Worst dealership ever, I call about a car and they told me the price online was right. After I drove hour and half to the dealer they didn’t agree with the price online. They try to make me lease the car a me the price online was right. After I drove hour and half to the dealer they didn’t agree with the price online. They try to make me lease the car and I told them I want to buy it. The manager stand up and left me alone at the desk. Be aware!!! Worst dealer ever. More

We had a terrible experience at this dealership. We went through the usual negotiation process, which I expected. After agreeing on a price, they had me run my credit(719 credit score 15+ cars paid We went through the usual negotiation process, which I expected. After agreeing on a price, they had me run my credit(719 credit score 15+ cars paid off). I understand that nothing is final until approval, so I anticipated a slight difference in the payment. Initially, they said I was approved, but then they came back asking for a $10,000 additional down payment—a significant difference. They made me run my credit for no reason, despite my excellent credit and history of paying off over 15 cars. It was a complete waste of time and a hit to my credit score. I used to sell cars myself, including Hyundai, so I know how this process works. A $10,000 down payment is a big difference that a desk manager and a finance director should have known this from very beginning. More

Took my new Genesis in for warranty work 10 days ago I called and they have done nothing. It’s a rip off company and the cars are unreliable. They must be paying car reviewers who give them a good rating. called and they have done nothing. It’s a rip off company and the cars are unreliable. They must be paying car reviewers who give them a good rating. Terrible and a dishonest company with equally dishonest service technicians. More

Lesly was very Knowledgable! Good Service Very Polite! Thank You Lesly! See You Again’ bye! Good Service Very Polite! Thank You Lesly! See You Again’ bye! More