West Houston Hyundai

I have a very serious customer complaint against so called service advisor Jovanny Perales at West Houston Huyndai.I took my 2015 Equus in for routine service as they have done all the service on this called service advisor Jovanny Perales at West Houston Huyndai.I took my 2015 Equus in for routine service as they have done all the service on this car.He lost my service book which accidents happen and I’m actually very reasonable.This was 10/26/22. He said he would order me another book and write all my services in the new book..I said ok will you call me when the book comes in.He says no you can just come back in next Friday and the book will be here filled out….So rather than make a wasteful trip I called him at least 20 times and left messages to call me back and he would not return my call…Needles to say I make the drive in there and there is no book and he is not there.Another advisor tells me they will order the book…I leave and call back every day for Jovanny to call me back and he does not call back.Yesterday 11/8/22 he still will not even come to the phone or return my call.I ask for his manager and they tell me I can pick up the book today 11/9/22…So I go in today and here is the good part.He’s sitting at his position and I ask him why since 10/26/22 he would not call me back nor take my call…..This is when I start recording him on video….He looks at me and tells me he is too busy to return anybody’s phone calls or take their call which is a bald face lie..I have received call backs from them before and they have taken my calls before…So I have a service advisor Jovanny Perales on video telling me he does not take or return calls which I should turn over to our local TV station…I need to speak with this guys manager ASAP! This is horrible customer service and very very very disrespectful! More

Save your money as the West Houston dealership takes advantage of your situation by marking up the price 15% over MSRP. The salesman lied by saying everyone does this. We ended up buying from Sterling advantage of your situation by marking up the price 15% over MSRP. The salesman lied by saying everyone does this. We ended up buying from Sterling McCall Hyundai where there isn’t a ridiculous mark up. Our salesman, Ron was great too! More

I cannot express enough what a wonderful experience our family had at West Houston Hyundai, all thanks to Ricky! We test drove, asked all the questions, went home, texted more questions, and then came back family had at West Houston Hyundai, all thanks to Ricky! We test drove, asked all the questions, went home, texted more questions, and then came back and purchased our Palisade. Ricky answered every question and was incredibly patient and thorough. We really appreciated that he took the time to make sure we understood all the vehicle's functions before we pulled off the lot. We were also very very thankful for his negotiating skills in getting us at the price point we needed. He truly cared that we got what we needed and understood everything. Hands down the best car buying experience we've had in years! Thank you Ricky! More

Hi Daryen Wesisbord You should really improve on your communication skills and train your receptionist. Here are the reasons why: 1. You had an 80-year old lady show up at 8AM per appointment time slo communication skills and train your receptionist. Here are the reasons why: 1. You had an 80-year old lady show up at 8AM per appointment time slot 2. You have failed to actually attend to the issue she had with the car until she repeatedly asked for an update - it was not till 11:37AM that you were able to quote $430.65 for the needed part and another $1,000+ of "recommended services" 3. Your Receptionist has been extremely rude to the 80-year old lady and was reluctant to explain the delay when I called in. Her response was "I am not playing here, I am busy! I don't know when the service will be done, it is up to the Supervisor to decide on that. I don't know how to accept payments over the phone, I will have someone else reach out to you with a CC Auth Form" 4. At 11:56AM you email the CC Auth Form - I call back the Receptionist and ask what amount I should put onto the Form. Her response: "As I said ALREADY, it is up to the Supervisor, you just have to WAIT" 5. At 1:49PM, there is still no update on the work or the payment amount - I call in. The Receptionist: "Wait I will get the Supervisor" 6. You (the Supervisor I assume): I am not letting this lady drive off without payment - me: "What are you talking about? No one is trying to leave without payment. Gimme the exact charge amount and you'll have the CC Auth form in half a minute. All I am asking is whether the service is complete. Your Customer's been there for 6 hours and is not feeling well. I need to know if I should get her an Uber or wait longer" 7. You (the Supervisor) gets into "I ain't letting nobody leave without payment" thing again - me: "Did you understand what I was just saying? I am sending you the form as we speak. All I am asking is how much longer is this gonna take? - You: "I need to first see the payment" - me: "xxx??" - he hangs up 8. I call in again - the Receptionist doesn't want to talk, refers to the Supervisor again. The Supervisor graces me with his attention - now that he got the signed CC Auth Form: "It will take a few minutes to process the payment, you have to wait" 9. Fine, I can wait. But do not xxxxing make an 80-year old lady sit there with no updates, no communication, and threaten to keep her keys you mean evil people More

Worst dealership i have ever dealt with, been dealing with car dealerships for over 40 years! Car was ordered and supposed to be delivered in 10 bays from plant in Alabama. After waiting three weeks, i h with car dealerships for over 40 years! Car was ordered and supposed to be delivered in 10 bays from plant in Alabama. After waiting three weeks, i had to go to the dealership and tell them you have one more week, or the deal is off! What do you know, the car was there three days later! Picked up the new car and dropped off the trade in car three weeks ago, and today i get an auto payment taken out of my bank account for the car i traded in three weeks ago, so i call the people who financed my trade, only to be told that West Houston Hyundai hasn't paid it off yet! I've been lied to so many times by these people, so i will be visiting them in the morning! My advice is to stay as far away from this dealership as you can! More

They use bait and will force you to buy another vehicle. Sales guy Alex is not a normal person very aggressive and will lie on your face. And when caught blame everything on manager. They will just add 15% Sales guy Alex is not a normal person very aggressive and will lie on your face. And when caught blame everything on manager. They will just add 15% over sticker price with lame excuses and on top of it want to add protection package for windshield, GPS etc for additional $3k. They will run your credit and then come back to say car is sold. West Houston Hyundai should be ashamed of themselves no integrity just wants to rob people and lies. More

Excellent car buying experience, the seller and the finance guy went the extra mile to offer the best deal and solve my multiple problems financially speaking. Very satisfied !!! finance guy went the extra mile to offer the best deal and solve my multiple problems financially speaking. Very satisfied !!! More

Excellent first time customer experience!! Nina Lee was very winsome, professional and helpful in procuring our cars very winsome, professional and helpful in procuring our cars More