West Houston Hyundai

Personnel was very knowledgeable, friendly & professional. I had been to several dealerships the day I bought my Hyundai and none of their sales people really knew the detailed features of the cars they were s I had been to several dealerships the day I bought my Hyundai and none of their sales people really knew the detailed features of the cars they were showing, when I asked a question they didn't have an answer or the subject was changed. I had compared several vehicles online and knew what I was looking for in a car. When we arrived at Hub Hyundai we were greeted by Corey Weisenstein, he asked us several questions about what we were interested in and knew right away which car to show us. He explained all of the extras the car came with and how they worked, he even got in the back seat to show us how easy it was for one to get back there and how roomy it is. I didn't feel pressured at any time that I had to buy the vehicle, Corey was very knowledgeable, friendly and professional. He focused on what our needs in a new car were, was able to help get us in that new car and ensured we were satisfied with our purchase. The finance rep, Octavio, was very thorough in explaining the purchase documents we were signing and did not rush through them. He took time to answer all of our questions and ensured we understood the terms of purchase. Our overall experience with HUB Hyundai was exceptional and we have referred several family and friends to purchase their new vehicle here when they are ready. More

Unprofessional attitude of the finance department The finance individual made an error in calculation of the lease payment. The person involved called (after about 2 weeks of vehicle delivery) and wan The finance individual made an error in calculation of the lease payment. The person involved called (after about 2 weeks of vehicle delivery) and wanted me to come in right away to re-sign all the paper work - insisting that this needs to be done right away (same day). He was unwilling to give out the new payment over the phone, and lied that the new payment is going to be substantially lower than the current one (falsely implying that he has been able to get me a better deal). Upon asking 4 times he confessed that the new payment is only $1.40 lower. This attitude is utterly non-professional and completely dishonest. It shows complete disregard for customer's concerns and time. I am a loyal Hyundai customer and love the brand. I replaced my old genesis with a new one and if all goes well will probably do so again after three years. However I am not going to go back to this dealership, nor am I going to recommend this to anyone. Regardless of whatever deal they can offer. I do want to mention the sales person that I worked with was fair and professional in his dealing. More

Amazing Buying Experience - Shout-Out to Eric Sique When we started our new car search, we compared quite a few cars in the compact car segment and zeroed in on Civic, Elantra and Mazda 3. Little did w When we started our new car search, we compared quite a few cars in the compact car segment and zeroed in on Civic, Elantra and Mazda 3. Little did we know that handling a dealership is a monstrous experience on its own. Irrespective of the make, every car salesman we came across was either nonchalant or pushy until we met Eric. First, he greeted us enthusiastically and asked questions about what we are looking for in a car, our price range, color choices, if we qualify for any rebates etc and then he explained in detail about Hyundai and Elantra. Then he got us a Venetian Red Elantra with grey interiors to do the test drive. Most other salesman wouldn't let us drive more than couple of miles around the block but Eric is different. He said, "If you buy it's going to be your car - so go ahead and drive on the highway and around the block and as long as you want - just get me back to the dealership in one piece." Great attitude! After the test drive, he opened the hood and explained about Hyundai's innovation on impact features, went through the details about the car interiors. When we wanted to check a beige interior, he went back to the inventory and got us a Venetian Red car with beige interior. After he made sure that we got every possible detail about the car, like every typical car salesman explained the exhaustive list of dealer add-ons but he never pushed them as a "must have" which sets him apart from other salesmen. Sales commissions are dependent on how many add-on a salesman sells to the customers - so I will definitely excuse Eric for bringing the dealer add-ons couple more times during our price negotiations but the best part is he never felt pushy. We highly recommend Eric for his enthusiasm and customer-centric attitude. More

excellent by far the best dealer in Texas I would recommend anyone to them I already have sent people to see them they need to be announced the best dealer by far the best dealer in Texas I would recommend anyone to them I already have sent people to see them they need to be announced the best dealer More

Unexpected Good buying Experience Like many people, car shopping is not something I look forward to. However, I must say that the staff at Hub Hyundai West made my car buying experienc Like many people, car shopping is not something I look forward to. However, I must say that the staff at Hub Hyundai West made my car buying experience unexpectedly pleasant. I would recommend them, in particular, Kimbrough Austin, if you're looking for new Hyundai in the Houston area. More

5 stars felt very comfortable from the beginning to the end of the purchasing process. did not feel pressured at any point. also was not offended in any way l felt very comfortable from the beginning to the end of the purchasing process. did not feel pressured at any point. also was not offended in any way like other dealership sales people have done. (ex: calling me stupid without actually saying it). i didnt feel like i was just another sale. More

Our third Hyundai We have leased three Hyundai vehicles with Jorge Naveres and have been very pleased with our transactions. We will most certainly do a fourth Hyundai We have leased three Hyundai vehicles with Jorge Naveres and have been very pleased with our transactions. We will most certainly do a fourth Hyundai in a few years. More

Awesome Service and Product Awesome service and awesome product. That is why I came back to Hub Hyundai West to work with Jackson just 18 months after buying a Hyundai. We need Awesome service and awesome product. That is why I came back to Hub Hyundai West to work with Jackson just 18 months after buying a Hyundai. We needed another vehicle and I knew exactly where I was going. Same service, same result. Another new car! More

Good experience, I like my car The staff was friendly, and very knowledgeable about the cars and their features. They explained lots of features about various vehicles in order for The staff was friendly, and very knowledgeable about the cars and their features. They explained lots of features about various vehicles in order for us to make a well informed decision on purchasing a vehicle. More

Customer Service is ON POINT! This is was such a wonderful experience. This was my first time to purchase a vehicle without anyone with me. My salesman took the time to listen to m This is was such a wonderful experience. This was my first time to purchase a vehicle without anyone with me. My salesman took the time to listen to my needs and made me feel welcome during the process. More