West Houston Hyundai

The worst car dealership I’ve ever encountered in my life I bought a car from this dealership on 4/10/18. It was a preowned car. The salesperson did not informed me about the defects of the car while in the p I bought a car from this dealership on 4/10/18. It was a preowned car. The salesperson did not informed me about the defects of the car while in the process of buying the car. I am the one who discovered the scratches on the exterior of the car. I informed the salesperson about the scratches. He said if I will purchase the car his boss the Sales Manager will take care of it. The salesperson advised to bring back the car on Friday and they will buff and touch up the scratches.I agreed on their promises and purchased the car on the same day. Next morning when I’m driving the car. I’ve seen damages on the headliner and stains on the interior. It has safety issues as well on brakes and when accelerating. Im not happy with the car and returned it on 4/14 in the same condition I got the car. The salesperson yelled at me telling me I cannot return the car. i did not like confrontations so I leave the dealership. I came back on 4/16 to turned over the key to the Sales Manager. He is accusing me that I damaged the car. Then he threatened me if I did not sign the paper containing “I made damages on the car” he will file a repossession on my credit, he will force the car key to take it back to me and the contract will remains on my name, If I sign the paper in return he will void the contract, paid the bank and report on my credit that the car is paid off and my name will be cleared on any liabilities and thier will be no repossession on my credit. The salesperson and the Sales Manager pressured me to sign the paper. I feel that I am trapped on the situation and no choice but to sign it. I signed that paper under duress. He also took my entire downpayment of $1600. He promised after I signed the paper he will “buy back the contract” I don’t know what it means and send the check to the financer to buy the car by them. He also said I am not liable to the car anymore and it will help to build my credit because it will show paid off on my credit report. Today 4/20 he said he send the check to the bank to pay the car off. I believe he have a dark plan and I am afraid of what will happened next. I also called the car financier and they said my paperworks are not processed yet and they void the contract as return. These people lied from the beginning and I believe they are a fraud. I need help to resolved this issue and advice before they do anything that will damage my credit and squander all my savings. I am already broke because I bought another car to a dealership in order to use it for going to work daily. I have photos, evidence and 2 witnesses to prove that i did not made the damages on the car. More

the worst I took my car here a month ago an left my car with the service department at 9am wasn't called back alll day ,after repeated calls an being but on hol I took my car here a month ago an left my car with the service department at 9am wasn't called back alll day ,after repeated calls an being but on hold i call at 5 to be told to come get my car an the need to order a part that wouldnt be able to get for a week. after wating a week no call back once again, i then called an was told yes part was in but now i would have to wait a week for another appointment , Extremely bad communication and customer service t you call and are placed on hold and forgotten about almost every time.. I was told to bring my car in early so I could get a loaner car of course now I'm sitting waiting for approval that I thought would have been taken care of when I got here just terrible Communication Service and I would rather go across town the next time I need service with Hyundai Hub of Katy More

Hyundai 2011 Tucson recall #110 My daughter's Hyundai 2011 Tucson's gear was not engaging when she was going forward and tried to back up - and vice versa. She did not see this as a My daughter's Hyundai 2011 Tucson's gear was not engaging when she was going forward and tried to back up - and vice versa. She did not see this as a problem, she just stuck something in the little hole by the gears and eventually it would do as she wanted. I saw it as dangerous. I called Hub Hyundai of Katy about the recall. There was ease of appointment time and Daniel took care of the problem. I thought there would be a big charge to fix this as it did not seem to be what the recall was for. Daniel called and said the recall will fix the gear problem. It has worked wonderfully today. There was no charge at Hub Hyundai and they even washed the Tucson!! I have already told several people about this wonderful dealership and Daniel. We will definitely be back when need service work or looking for a new vehicle! More

Bought a new Santa Fe SUV We were looking for a new SUV to replace our old NissanPathfinder. Charles Jackson found us the perfect model with all the features we needed. He wo We were looking for a new SUV to replace our old NissanPathfinder. Charles Jackson found us the perfect model with all the features we needed. He worked hard to get us all the discounts possible and was helpful in facilitating the details of our trade in. More

Car buying experience It was great , easy and very professional employees conduct.i would recommend this dealership to anyone who is looking for no pressure, easy atmospher It was great , easy and very professional employees conduct.i would recommend this dealership to anyone who is looking for no pressure, easy atmosphere car buying experience.Cris Mascorro and Octavio Cancel did a great job. More

Great experience Christopher helped me from beginning to end. I was with my kids at the dealer so he was even kind enough to get them balloons and some water. I am ver Christopher helped me from beginning to end. I was with my kids at the dealer so he was even kind enough to get them balloons and some water. I am very satisfied with the customer service and with my my new Hyundai Elantra! More

Daughters 1st car Chris was very helpful in finding the right car for my daughters 1st car. She was very happy and that makes me a happy dad Chris was very helpful in finding the right car for my daughters 1st car. She was very happy and that makes me a happy dad More

Overall experience Satisfied with service and vehicle really liked my salesman Mike just a regular guy not some high pressure rude salesman i really liked the vehicle an Satisfied with service and vehicle really liked my salesman Mike just a regular guy not some high pressure rude salesman i really liked the vehicle and Mike felt like an old friend helping me choose the vehicle. Keep Mike at Hub... More

Hub Hyundai In order to compete with the other luxury brands, it will be really nice once the brand is presented at a dealership as a luxury brand. You do not ge In order to compete with the other luxury brands, it will be really nice once the brand is presented at a dealership as a luxury brand. You do not get that immediate impression when visiting. However, the staff is friendly. More

Great customer service Awesome customer service great place to buy a car friendy people best car buying experience ever. Im leaving this awesome review because this place is Awesome customer service great place to buy a car friendy people best car buying experience ever. Im leaving this awesome review because this place is awesome. More