West Loop Mitsubishi

Worst customer service Purchased a 2017 Outlander Sport. Msrp $19,500. Ticket price I was told was $25,895.00. Then when I signed was $33,000!!! Then was supposed to add sat Purchased a 2017 Outlander Sport. Msrp $19,500. Ticket price I was told was $25,895.00. Then when I signed was $33,000!!! Then was supposed to add satellite radio and tint. Was told can do it later that week. Then when that day came around, couldn't do it to following Thursday when I had to leave town that late afternoon. The service manager told me it would be done in the morning as far as the satellite radio and the tint would be early afternoon. Then the tint moved to three to 3:30 PM. I picked up my wife from work and went over there to wait. Then 4 o'clock rolls around and the manager tells me the tint guy still is not available yet he's running late. I told him I cannot wait and that I just needed to take my car so they gave me the keys left a whole bunch of garbage in my car didn't even wash it and didn't even show me how to use the satellite radio. The satellite radio wasn't even part of the regular radio it was an add-on that they stuck on my dashboard down low on an angle down so you can't even see it. then they told me there would be nothing added to the outside of my car but now there's a little box that stuck to the back of my car on the roof. They never show me how to operate it I still don't know how to operate it I'm still waiting for my tint. I still don't have copies of the 15 different papers they had me sign. They wouldn't give me the owners manual until I get my license plates. And then a week after I got the car they told me oh the bank decided they didn't want to finance you and we had to go through another company and now your payments are going to be more. These people are the most corrupt non customer service friendly people. I only went there because my friend is the salesman there but even at that I still got screwed. Go to another dealer do not waste your time going to West Loop Mitsubishi. More

Frustrating The worst most unprofessional car lot I have ever been to.. we went in to either trade our car or just get a new one and keep the old as well. So the The worst most unprofessional car lot I have ever been to.. we went in to either trade our car or just get a new one and keep the old as well. So the first day we were told that in order to get the car we were looking at we would have to keep the trade cause of the negative equity. Also we would have to cosine for the car with a $2250 down payment so we agreed and they assured us we had a deal so we gave them the payment. After that they advised us to take the car and come back another day so we didn't have to sit for hours waiting on all the paperwork so we agreed and set the appointment for the next week to finalize everything they told us it would only take one hour ... we come back a week later and no one had done anything so they picked up where we left off and 4 hours later they tell us we were approved but the bank wanted to trade but we couldn't get a deal with trade in.. kinda crazy to me but needless to say we weren't approved and got a refund (That I still haven't received) but can take a day or 2 to get back to my account..also we were stranded and had to get a uber home. So frustrating.. More

DEPLORABLE! SERVICE 3/13am saw car for 1st time. 3/13pm came back paid cash for car. 6 visits later still trying to get plates for car and was just told THE CAR WAS SOLD 3/13am saw car for 1st time. 3/13pm came back paid cash for car. 6 visits later still trying to get plates for car and was just told THE CAR WAS SOLD TO ME WITHOUT INSPECTION!!! The Customer service is utterly atrocious. I have patience of a saint and these incompetent people are on my LAST NERVE. DON'T BUY FROM WEST LOOP MITSUBISHI More

Great experience I had went to the dealership to see how they would treat me since I heard mixed reviews. The experience was great. Sales staff was nice and patient. I had went to the dealership to see how they would treat me since I heard mixed reviews. The experience was great. Sales staff was nice and patient. Time there spent was a little longer than expected, but was well worth it. Give these guys and place a try. Ask for Miguel, he is a great salesperson! More

ILLEGAL Business Practices!!! Horrible dealership! DO NOT buy from West Loop Mitsubishi!!! They are liars & rip you off in the finance department! Finance Mgr, Rollins Collins, the Horrible dealership! DO NOT buy from West Loop Mitsubishi!!! They are liars & rip you off in the finance department! Finance Mgr, Rollins Collins, the salesman, Darryl Coleman, and Sales Director Calvin Walker are all in it. They commit income fraud to get you approved, pull a "yo-yo" financing scam, switch & bait, misled on advertisement for 2016 Mitsubishi Outlanders. They don't honor hail damage discount, nor free car wash & oil change in addendum. They pull "car straw" purchases and "cash back" schemes on advertised rebate cars. I filed a complaint with the BBB and am filing a complaint with the OCCC and OAG. They should lose their dealers license for these ILLEGAL Business Practices!!! More

Bait and Switch Saw a TV commercial so went in to buy an inexpensive vehicle. When I got there no one had any idea about their 65% off 2015 mirage advertisement. I Saw a TV commercial so went in to buy an inexpensive vehicle. When I got there no one had any idea about their 65% off 2015 mirage advertisement. I was prepared to pay cash but it appears to be a bait and switch advertisement. Left. A few days later West Loop advertised a 2015 Mirage for $5295 on TV. I went to the dealership again. Once the manager saw it was me, He stated that the one vehicle was being held because a woman put $3,500 deposit to purchase the car. But of course he could show me something that cost more. I know BS when I hear it. If I wanted a vehicle held, you put down 10%, $600, not $3,500 or you just buy it out right at a $5295 price. If you go to West Loop Mitsubishi on some great advertisement, expect ignorance or that vehicle to be gone. These are the Bait and Switch experts. More

Beyond blessed!! With this dealership being our last, being turned down everywhere else, after losing hope, Jose(our salesman) worked as hard as he could and a few hou With this dealership being our last, being turned down everywhere else, after losing hope, Jose(our salesman) worked as hard as he could and a few hours later we walked out with 2!!! Brand new 2015 cars! A lancer and an outlander sport!! Exactly what we wanted . Everyone worked hard to seal the deal and guarantee our happiness! We're very excited about our new cars and even more excited that Jose was able to everything he could for us!! Thank you again Jose & west loop Mitsubishi More

sales rip off This place should be shut down. They prey on low income earners. They sent a flyer giving up to $6000.00 of a Lancer or Outlander plus sent an email This place should be shut down. They prey on low income earners. They sent a flyer giving up to $6000.00 of a Lancer or Outlander plus sent an email stating to print and bring in to get an additional $1500.00 off. So a $19,105.00 would have put us in the $12,000.00 range. 15-18% interest would have put us in the $430.00 payment range. They didnt even try to work with us given the position we were in. They immediatly looked at us as suckers. Demetrius took the flyers and told us it was trash. Then he proceeded to xx us with hidden fees that jacked the payment up to $675.00. He also tried to sell us on the notion that getting into a payment like that would be a good thing because paying off the trade in would be a good mark on our credit and sometimes we make sacrifices to get ahead in life. These guys are crooks and should be thrown in jail. Demetrius and the "Sales manager" are the typical shady class acts. They had no problem with us walking away because they know some poor sucker will come in and fall for their crap. More

I want to thank all the sales people there for giving themselves good marks. It is just like any other dealer the good old run-around. themselves good marks. It is just like any other dealer the good old run-around. More

Initially they made me upset regarding a new car deal, but later they came back and corrected things. I bought brand new outlander sport with them. but later they came back and corrected things. I bought brand new outlander sport with them. More