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West Palm Beach Hyundai
West Palm Beach, FL
775 Reviews
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775 Reviews of West Palm Beach Hyundai
February 03, 2026
I’m writing to report an unacceptable service experience at Genesis of West Palm Beach regarding my 2025 GV70. The rear‑view camera failed, which is a safety‑related issue. I took the vehicle to the dealers at Genesis of West Palm Beach regarding my 2025 GV70. The rear‑view camera failed, which is a safety‑related issue. I took the vehicle to the dealership, and it was kept almost one week without any work done or investigation. I was told to return in four weeks. During that time I received two emails from General Manager Mr. Vallejo promising action, but nothing happened. Today I went to Wallace Genesis in Stuart. In about one hour they replaced the camera and the problem was fixed. This shows the original dealership’s handling was not only slow but unreasonable for a straightforward repair. I request corporate intervention to review this dealer’s service and communication practices, and to ensure that future owners are treated competently and promptly. I also request confirmation from Genesis corporate about what steps will be taken regarding this dealer’s service standards. Thank you for your prompt attention to this matter. More
by Ladislau Hajos
Employees Worked With
Matt Hobson
February 03, 2026
It takes roughly a week to get an in warranty 12 volt battery replaced. I recommend anyone still on warranty go to a car parts store and buy a replacement. They’ll install it for you. My comment of J battery replaced. I recommend anyone still on warranty go to a car parts store and buy a replacement. They’ll install it for you. My comment of Jan31 was written by my son who witnessed my frustration. The only thing I disagree with about what he said is “ don’t buy a Hyundai”. I have two Elantra’s and they’re great vehicles and nicely priced. Their new ownership is having some startup issues in my opinion. More
by Grpepsllc1
Employees Worked With
I don’t have names
January 20, 2026
I am very disappointed with my experience at the dealership. My car (hyundai sonata) was there for one month, because I got tricked into owing close to $2,700 on repairs due to being misled and lack dealership. My car (hyundai sonata) was there for one month, because I got tricked into owing close to $2,700 on repairs due to being misled and lack of communication. I could practically never reach the person in charge of my case over the phone, so the vast majority of the communication was via text messages. When the inspection was finally completed he sent me a text message of the recommendations from the inspection for approval. One of the services listed on their was the service I went there for in the first place. thermostat replacement (this triggered my search engine light to come on). So I figured these services would be covered by my exntended warranty, especially since I saw the thermostat replacement on the list and I approved for the services to be done for that and four other items. The next day he texts me a bill for close to $2,700. I expercted to pay $50, which is what I pay for services covered by my extended warranty and I made it clear to Junior (the person handling my case) when I arrived there to drop off my car for service. Then when I asked about the thermostat replacement he told me that it was a regular maintenance item and that the warranty does not cover that service. From a common sense perspective I knew that wasn't true. I called my extended warranty company and they told me they do cover that item. I then informed Junior and he sent me a text about 1-2 days later stating that the item had been covered. Close to $800 was deducted from my bill as a result. But how he lied to me about the thermostat issue, this is how dishonest he was in the way he packaged and presented things to me. He also told me when they did their diagnostic testing that the thermostat issue was not shown. That made no sense to me, because I took the my car to autozone and when they plugged the machine to my car, the thermostat issue came up as the reason for the check engine light being on. I had another mechanic come to my house, and when he lifted the hood and attached his machine, he told me the exact same thing about the thermostat issue. I had to exhaust all of my financial means possible to pay this bill to get my car out of this place, which I should have only paid $50 if there was honesty and proper communication, which put me in a position where I'm struggling to pay other bills that are due. This was a horrible experience that casued me a lot of stress. I lost out on quite a bit of money not being able to work my job fully for a month, because I could not see any of the clients I'm required to drive to. I could only see the clients I work with online. My advice to anyone who plans to go to this place, don't take their word for anything. Do your research and fact check everything, because these people will tell you anything. More
by thumility
Employees Worked With
Junior Vasquez (not sure if I got the last name right)
August 15, 2025
This has to be the absolute worst service I’ve ever received from a car service center. I have waited over five hours for a simple service appointment and worse. The service is extremely disappointing. received from a car service center. I have waited over five hours for a simple service appointment and worse. The service is extremely disappointing. I would not recommend coming here possibly ever. More
by lindsay
Employees Worked With
Matt
August 13, 2025
This has been the most disappointing dealership experience I’ve ever encountered in the state. The level of unprofessionalism, lack of communication, and disorganization is truly unacceptable for a experience I’ve ever encountered in the state. The level of unprofessionalism, lack of communication, and disorganization is truly unacceptable for any business—let alone one representing a luxury brand. When my brand-new Genesis stopped working, I was told it would take 5–6 days before they could even look at it. Despite multiple requests for a manager call-back, no one connected me with Leo or provided meaningful updates on my vehicle’s status. Employees repeatedly mentioned the dealership being “in transition,” but that is no excuse for the chaos and lack of accountability I experienced. A dealership should operate with efficiency, fairness, and respect for its customers. Unfortunately, this location fell short in every regard. For reference, the Northlake location has consistently delivered far superior service and professionalism—proving that it is possible to do business the right way. More
by Msporter
Employees Worked With
Mike Clancy, Michelina and LEO
May 24, 2025
FRAUDS! !!! We bought a CERTIFIED PREOWNED vehicle with a CLEAN CARFAX. When we got home we noticed a dent in the bumper. We contacted them immediately and to !!! We bought a CERTIFIED PREOWNED vehicle with a CLEAN CARFAX. When we got home we noticed a dent in the bumper. We contacted them immediately and told them the problem. They told us to come in the next day. That night we looked on their website and found our vehicle being advertised. If you zoom in, you can see the dent when it was in their possession. We went back the next day and they saw the damage. They did NOTHING. Ismael told us that they already lost money on the vehicle and it would cost them $5000 to correct the damage. The manager refused to look up the Carfax. He was not willing to work with us AT ALL. We left without a resolution. We contacted BBB, Auto BBB, and Hyundai Customer Service. They refused to speak to any of them. I would HIGHLY RECOMMEND that if you are dealing with this group, you do cautiously. I hope you don't have to go through the nightmare we did. And, we still have a damaged bumper that clearly on line 59 of the CERTIFIED PREOWNED INSPECTION REPORT WE RECEIVED FROM NAPLETON'S states, "no visible damage to the bumper," not to mention the CARFAX was a lie too. It had been in an accident. All they had to do is the right thing and fix the bumper. More
by kgirl
Employees Worked With
Ismael Miranda
May 23, 2025
i need brakes on my elantra. i went in last week and spoke to marcio who informed me that i needed rear rotors also and that he would have to order them. we spoke about price and i went in last week and spoke to marcio who informed me that i needed rear rotors also and that he would have to order them. we spoke about price and i made it clear i could not spend more than 1,000. he was going to order what he needed. after a week went by i reached out again and he said he would have someone call me. this morning matt texted me and told me i also need front rotors and changed the price to 1400. that was not what i discussed with marcio a week prior. matt then got defensive and told me i should finance the repairs. i am not paying huge interest to finance brakes. i waited because i would prefer the work be done at the dealership but i could have had them done at a local shop for the price marcio and i spoke about. i dont like when people come in and try and tell me i need something someone else already told me i didnt need just to try and squeeze out a commission More
by John
Employees Worked With
marcio, matt
February 25, 2025
I had a fantastic experience at the dealership thanks to Jack Gonzalez. He was very knowledgeable about the vehicles and worked hard to get me the best price. I would definitely recommend Jack Jack Gonzalez. He was very knowledgeable about the vehicles and worked hard to get me the best price. I would definitely recommend Jack More
by Mamacita14156
Employees Worked With
Jack Gonzalez
