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West Palm Beach Hyundai
West Palm Beach, FL
772 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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772 Reviews of West Palm Beach Hyundai
April 25, 2023
There is a recall on my car. I called and ordered the part 2 weeks prior to my appointment. They told me it would take 3-5 days to get the part. I get there at my appointment tim I called and ordered the part 2 weeks prior to my appointment. They told me it would take 3-5 days to get the part. I get there at my appointment time and waited an hour to be seen by someone. They procede to tell me that they do not have the part. I did not receive a call from anyone about this. The employee proceeds to put his finger in my face and tell me that I need to calm down and to not come back to their dealership. They are the most inefficient service department. They are slow and eating food while checking peoples cars. The worst! More
by Kmvball12
Employees Worked With
A old fat white bald guy
April 05, 2023
Bought a used vehicle here that needs $2500+ worth of repairs within the first month. They had been made aware there were issues the day after purchase. Advised me I bought the car as-is and declined the repairs within the first month. They had been made aware there were issues the day after purchase. Advised me I bought the car as-is and declined their $4,000 extended service contract, so the best they could do is provide $800 towards the issues that obviously existed prior to sale. Yes I got scammed by them and feel like an idiot, and who has $1700+ laying around to fix a car you just bought, put money down on, and haven’t even made the first payment yet. If my experience can deter anyone else falling for this stealerships ways, hopefully they lose more money than it would have been to just do right by a customer. Typical dealership, once they get your money nobody responds or answers to you, have no idea how they’ve been in business since 1931. Sometimes the cost of doing business is losing money on a deal and doing right, there’s a line of suckers walking in the door right behind me to line your pockets. To whomever does respond to this tells me to contact them to make it right, trust me I’ve talked to the GM, assistant GM or sale manager and that’s the solution they provided. Also, per my GPS the only test drive they did was to Chik-Fil-A for lunch, nice. More
by Disappointed Customer
Employees Worked With
Chris and Vance
December 05, 2022
Nick at the service department is awesome, he goes above and beyond in his work ethics. If anyone has vehicle issues, I would highly recommend go see him and beyond in his work ethics. If anyone has vehicle issues, I would highly recommend go see him More
by myronrichards286
Employees Worked With
Nick
October 26, 2022
On Monday my family and I went to just look at the new Hyundai Elantra even though we firmly stated we were just shopping we were treated like VIP customers We will be back to see Jason and Adam you gu Hyundai Elantra even though we firmly stated we were just shopping we were treated like VIP customers We will be back to see Jason and Adam you guys are great More
by Nataliegarcia3745
Employees Worked With
Adam Forman and Jason tanner
October 18, 2022
Be careful, don't go for services to your car Hyundai. All ratings and their services don't match. There is no communication between the services advisor and the mechanic who performs services. They will All ratings and their services don't match. There is no communication between the services advisor and the mechanic who performs services. They will damage the vehicle and ask you to hold the vehicle to do suspicious activities. They broke my windshield, and the mechanic forgot to put back the engine cover. This dealership made me drive the car with the possibility of getting fire in the engine from west palm beach to Fort Lauderdale. Now they are lenient in refunding the services fee they charged on my credit card. More
by ELIAS7292064
Employees Worked With
Jason
October 12, 2022
TLDR - Don't trust Napleton Hyundai Sales. They'll straight up lie if it gets them the sale. Contact other dealerships or Tresl if your lease is expiring, this store is going to gouge you. They'll straight up lie if it gets them the sale. Contact other dealerships or Tresl if your lease is expiring, this store is going to gouge you. Full Story: My wife's lease was expiring and I figured I would call Napleton's as they were the ones she originally got the lease through. I knew we had a residual value of 11.9k, even with taxes and an extravagent dealer markup fee we should have been around 15k absolutely tops. I called the sales division and asked someone to give me the final buyout total for the vehicle through them. I was stunned when Adam Forman, VP of Sales calls me to give me my buyout quote. First thing he did was lie to me about how the residual value actually only was really for trade-in purposes. I knew I was in for a ride then. I chuckled to myself as he is telling me how with all the shipping delays and no used inventory available, it'd actually cost us 16k to buyout this car, AND THEN add taxes/fees. For those of you who don't know- this is a "them" problem, the value of the lease buyout is (almost always) explicitly stated in your lease contract WHEN SIGNED, not to be adjusted on the fly 3 years like this later. We owed the residual + "official fees such as taxes/tags/registration" . I asked for an itemized buyout quote to be sent and the final purchase price was over 20k... and sent from his PERSONAL gmail account! For the record, he would have been entirely above board to list everything out and then tack on a 5k dealership fee. At least then it would have been to the terms of the contract. If I wasn't quite so angry I'd have found it hilarious. I asked what kind of rates they could offer just to see where it went, and he refused to tell me anything other than I would get the very best options available, trying to tell me it's all about the "LTV of the vehicle", obviously trying to distract me from the rates they're able to offer and make me feel like I have no option but to go through them (again folks, you can find auto lease buyout loans anywhere). The itemized quote gave no rate, but when I calculated it out he is offering me 7%. Again he was trying to rip me off, this APR was a good 3.5% higher than anything else I've already been qualified for on a purchase already inflated by over five thousand dollars. We ended up going elsewhere and I highly, highly recommend you do too. More
by Faustus24
Employees Worked With
Adam Forman
September 22, 2022
I call him "The Don". ! If you are ever in need of a genuine guy for car buying services. The Don is your go to! After going to 2 different dealerships and them running ! If you are ever in need of a genuine guy for car buying services. The Don is your go to! After going to 2 different dealerships and them running my social through the ringer for approval. I was finally approved but with honest and hard work from Don, Scott and his team, I can't thank him enough. He is such a beautiful person on the inside, very trustworthy, personable, patient and kind. I definitely am rooting for him to make it to corporate, we need people like him in the corporate office. More
by Keziah3835
Employees Worked With
Don M. And Scott S.
