West Palm Beach Hyundai

This has to be the absolute worst service I’ve ever received from a car service center. I have waited over five hours for a simple service appointment and worse. The service is extremely disappointing. received from a car service center. I have waited over five hours for a simple service appointment and worse. The service is extremely disappointing. I would not recommend coming here possibly ever. More

This has been the most disappointing dealership experience I’ve ever encountered in the state. The level of unprofessionalism, lack of communication, and disorganization is truly unacceptable for a experience I’ve ever encountered in the state. The level of unprofessionalism, lack of communication, and disorganization is truly unacceptable for any business—let alone one representing a luxury brand. When my brand-new Genesis stopped working, I was told it would take 5–6 days before they could even look at it. Despite multiple requests for a manager call-back, no one connected me with Leo or provided meaningful updates on my vehicle’s status. Employees repeatedly mentioned the dealership being “in transition,” but that is no excuse for the chaos and lack of accountability I experienced. A dealership should operate with efficiency, fairness, and respect for its customers. Unfortunately, this location fell short in every regard. For reference, the Northlake location has consistently delivered far superior service and professionalism—proving that it is possible to do business the right way. More

FRAUDS! !!! We bought a CERTIFIED PREOWNED vehicle with a CLEAN CARFAX. When we got home we noticed a dent in the bumper. We contacted them immediately and to !!! We bought a CERTIFIED PREOWNED vehicle with a CLEAN CARFAX. When we got home we noticed a dent in the bumper. We contacted them immediately and told them the problem. They told us to come in the next day. That night we looked on their website and found our vehicle being advertised. If you zoom in, you can see the dent when it was in their possession. We went back the next day and they saw the damage. They did NOTHING. Ismael told us that they already lost money on the vehicle and it would cost them $5000 to correct the damage. The manager refused to look up the Carfax. He was not willing to work with us AT ALL. We left without a resolution. We contacted BBB, Auto BBB, and Hyundai Customer Service. They refused to speak to any of them. I would HIGHLY RECOMMEND that if you are dealing with this group, you do cautiously. I hope you don't have to go through the nightmare we did. And, we still have a damaged bumper that clearly on line 59 of the CERTIFIED PREOWNED INSPECTION REPORT WE RECEIVED FROM NAPLETON'S states, "no visible damage to the bumper," not to mention the CARFAX was a lie too. It had been in an accident. All they had to do is the right thing and fix the bumper. More

i need brakes on my elantra. i went in last week and spoke to marcio who informed me that i needed rear rotors also and that he would have to order them. we spoke about price and i went in last week and spoke to marcio who informed me that i needed rear rotors also and that he would have to order them. we spoke about price and i made it clear i could not spend more than 1,000. he was going to order what he needed. after a week went by i reached out again and he said he would have someone call me. this morning matt texted me and told me i also need front rotors and changed the price to 1400. that was not what i discussed with marcio a week prior. matt then got defensive and told me i should finance the repairs. i am not paying huge interest to finance brakes. i waited because i would prefer the work be done at the dealership but i could have had them done at a local shop for the price marcio and i spoke about. i dont like when people come in and try and tell me i need something someone else already told me i didnt need just to try and squeeze out a commission More

Would give no stars if possible, very disappointed and upset, and I don't plan to do business here anymore unless necessary. upset, and I don't plan to do business here anymore unless necessary. More

I had a fantastic experience at the dealership thanks to Jack Gonzalez. He was very knowledgeable about the vehicles and worked hard to get me the best price. I would definitely recommend Jack Jack Gonzalez. He was very knowledgeable about the vehicles and worked hard to get me the best price. I would definitely recommend Jack More

Tuve una buena experiencia con Pedro Raad se los recomiendo para su próxima compra gracias recomiendo para su próxima compra gracias More

Worked with Ismael and the team. It was a very quick and painless process. No nonsense. Excellent service. Thanks for all of your help on our trade in and new vehicle. It was a very quick and painless process. No nonsense. Excellent service. Thanks for all of your help on our trade in and new vehicle. More

Thanks to all the Napleton workers, for their work, dedication and professionalism, a service of excellence and speed, special congratulations to Jesus Diaz and Samantha, thank you very much 🥰🙏👍 dedication and professionalism, a service of excellence and speed, special congratulations to Jesus Diaz and Samantha, thank you very much 🥰🙏👍 More

Nick was great with customer service , it was fast and people were really friendly. I will come back for my services to this location people were really friendly. I will come back for my services to this location More