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Alfa Romeo FIAT of Westbury - Service Center

Westbury, NY

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9 Reviews

9 Reviews of Alfa Romeo FIAT of Westbury - Service Center

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December 21, 2019

"Professionalism at it’s BEST, been treated with outmost..."

- AbarthLino

Professionalism at it’s BEST, been treated with outmost respect.. all service on my 2013 Fiat 500 Abarth was explained in the simplest possible way that I can understand.. Parts Department personnel’s technicians are very knowledgeable of parts need it to exact fit.. Bravissimi !!!!

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Fernando and Will as Service Advisors, Tim Doyle
November 16, 2018

"Scammers"

- whoknowswho

The Service and Repair center for Fiats is disgusting. They treat their customers with no prioritization. You'll make an appointment for the car to be repaired and they will run another diagnostic check $$$ while holding your car for days. I made this appointment a month in advance and they won't even work on your car the day you make an appointment! Ridiculous! However, on the day my repairs take place they do another diagnostic instead while also holding my car for multiple days. This place is a scam and operates exactly like a dealership upselling you on everything. Please, I urge anyone reading this to look into another place for repairs as well as tell me another place to get repairs. I am done giving this service center my money for they just keep charging me for the same diagnostic test. Please anyone let me know a better place and to stay the xxxx away from this place. This was my old review. They asked me to take this review down before they even began to work on my car. They read this review before actually working and fixing my car. Let that sink in to know where their priorities lie. October 17th, appointment for my car for diagnostic. Everything looks fine except a front axle seal that is leaking/broken ($30 part). I make an appointment for November 13th to fix this issue. Yes, it takes about a month to schedule anything (more if you need to rent a car). November 13th is my appointment with Fernando at 8:30 am. A Technician. I drop off my car and write the review above. I hear nothing the entire day. They never even got to my car. Why drop off my car on the specified date if it will not even be worked on? I could have used my car to go to work instead of using Uber! November 14th at around 12pm I call and ask about my car. Nothing. They have yet to look at it. And know that I had to call, they did not call me. They will never call you first. Around 30 minutes later I get a call from them. I’m thinking “oh joy information about my car.” They call me to comment on my review I made and asked me to take it down! They said I knew what I was getting into (that it would take multiple days to repair). I did not. I did not expect them to not even take a look at my car the first day. Fernando then goes on to talk about the review. I ask if they have any information on my car and what needs to be done. “No we haven’t looked at it” is the response I was met with. They knew about the review before they knew what was wrong with my car. Priorities right? The same day I get a call around 6pm stating the issues with my car. Fernando tells me he will call me tomorrow morning to go more in-depth about the issues. November 15th. No calls in the morning. I call 12:48pm, no answer. I call 1:00pm, no answer. I call the owner Joel Sporn around 2:00pm, no answer, left a voicemail. Finally, I call AGAIN 2:20ish pm. I get through to Fernando telling me my issue with the car now total $4,000. We went from a $30 part to $1500 in parts and nearly $2500 in labor. Clearly I was not on their good side. This whole day I was the only one calling. NO ONE CALLED ME. I stated I would like to pick up my car as soon as possible. I paid $167 for the diagnostic and no repairs done. On top of that I now have a new sound on the places they worked on. There is now an inconsistent grinding sound on the front right axle where they did their “diagnostics.” Maybe they over tightened something or did not put it back together correctly. Who knows. Customer service is nonexistent to the extent of me having to call. They asked me to take down my first review before even bothering to look at my car. My review was based on customer service which for them is 1 STAR. Now I will write this review based on Customer service as well as their mechanical ability which is 1 STAR. I now have new noises coming from my car that were not there before due to their abilities or lack there of. In short: Customer service is nonexistent and their technicians' skills are less because I now have a car with more problems than when it came in.

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Recommend Dealer
No
Employees Worked With
Fernando/Jimmy
October 17, 2015

"Superb Service Advisor!"

- Dlcl17

Westbury Fiat Service has the BEST advisors & technicians. A HUGE thank you to Kelly Cooper, service advisor, she is a grade above all the others!! Bravo!

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Recommend Dealer
Yes
Employees Worked With
Kelly Cooper
September 11, 2015

"Great Service Advisor"

- Knitgirl

My service advisor Michele Spencer was very professional. I was provided with a loaner and she kept me updated . The service that I was provided was great.

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Recommend Dealer
Yes
Employees Worked With
Michele Spencer
August 31, 2015

"3 weeks for an appointment?"

- RXTurbo7man

Called today to have my son's 2012 Fiat Sport, under warranty, brought in for a check engine light condition. Was told they couldn't take me till 9/21/15, a 3 week wait for an appointment and, on top of it, was told they were doing me a favor, as the car wasn't purchased there and they weren't really taking new customers. I've never had a dealer tell me they weren't taking new customers. Is this Fiat customer service, or is it only Westbury's? I won't even get into the woman who took my call's customer service attitude; "we're very busy", as if they're doing me a favor. Have been driving for 43 years, owned numerous new cars, presently have 5 in my name, and never had to wait 3 weeks for a dealer appointment. A Jeep Cherokee was on a short list of cars for my wife, not now it's not.

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Friendliness
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Recommend Dealer
No
Employees Worked With
Don't know, name wasn't provided.
June 19, 2015

"great service"

- joshp

the team at fiat of Westbury is fantastic. They get you processed immediately and in a friendly professional manner. I was assigned to a service rep named Kelly Cooper who was great to work with. She got me into service quickly and followed up to make sure the job was done quickly. They solved the problem I was having quickly and expertly.

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Recommend Dealer
Yes
August 28, 2014

"fiat 500 repair after collision"

- zeeone900

I have never written a review before this one, but wanted to acknowledge the great experiance I had at westbury fiat service. I would like to single out Lisa Boncich who handled my service after a collision, that caused mechanical problems. She went above and beyond ,and handled everything for me. She dealt with the collision shop and insurance company. I was kept up to date with every aspect of the job. I would also like to thank Michelle ,who arranged for a loaner car after my rental needed to be returned. I can say with confidence that I will always use this service center for any work I need done, they are really great!

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Recommend Dealer
Yes
Employees Worked With
Other Employees : LISA BONCICH
October 08, 2013

"I am rating the SERVICE CENTER, not the Dealership, I..."

- mkmpc17

I am rating the SERVICE CENTER, not the Dealership, I purchased my Fiat elsewhere. Service Center is Wonderful, customer service oriented, friendly, smart, quick, precise, and do a quality service on my vehicle! Derric was a great representation of the company! The cashier (unfortunately I did not get her name) also did a terrific job! Bravo. I could have gone elsewhere but I didn't because Westbury Fiat Service has it all... good for them, they deserve a bonus! Way to Go Service!!

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Recommend Dealer
Yes
Employees Worked With
Derric Nettles, Quick Lane Advisor
March 02, 2013

"I have been dealing with Janine for over a year now and..."

- Eslawitsky

I have been dealing with Janine for over a year now and find her to be incredibly knowledgeable and profesional in taking care of my needs. In addition she has made me confident that every repair she recommends wil be the best for my vehicle. Her personal skills are beyond exceptional. At this point I can not imagine going anywhere else for service. I have and will continue to recommend Westbury Jeep to all my friends because of her. Thanks Janine for all your help !

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Recommend Dealer
Yes
Employees Worked With
1
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