"Here’s how my experience went at Westbury Jeep. On..."
Here’s how my experience went at Westbury Jeep. On October 7th, 2020 I arrived at Jeep with intentions to trade in my Wife’s 2017 Honda Accord (registered under my name) for a Jeep Cherokee. Prior to arriving to the dealership, I researched the cost of the Jeep and the value of my car and printed my findings, I also printed copies of two Vehicles that caught my eye while looking online. I was paired with Sanjev Jain as my Sales Professional. I provided the Sales agent the documents and gave him a rough estimate of what I was looking to pay per month for the vehicle. Mr. Jain than looked to see if the vehicles were available and both were. Next my vehicle was appraised and that’s when I discovered my findings on Kelly Blue Book was off instead of having 2k in equity I was 2k in the red (because of an accident I was unaware of prior to my ownership), I than asked Mr. Jain is there anything we can do to work a deal out, possibly lower the price of the car or raise the offer for the Accord, honestly my plan wasn’t to put money down because I thought the Honda had 2k in equity but I was willing to put 1k down to strike a deal. Mr. Jain than said maybe we can add a few hundred dollars to the appraisal, but I don’t know. I responded by saying see what we can do with the price of the vehicle, Mr. Jain said Ok and walked away, a few minutes later he returned and said the price is the price. My response was I guess that’s all, I than got out my seat and told him Thank you and walked away, he than said hold up and give me his business card. A positive take away was everyone was very friendly and kind at the dealership. As for the Sales professional he didn’t attempt to show me any other vehicles to come closer to my price point to strike a deal which was completely SHOCKING to me, especially being that my credit is A+. After mentioning they can possible add a few hundred dollars to the trade in there was no follow-up on that subject. This guy gave me the impression he wasn’t interested in selling a car at all, not a good Sales Rep in my opinion. Which is the reason for my two-star rating.
Employees Worked With
"Was misled by salesperson and finance dept.. Took my car..."
Was misled by salesperson and finance dept.. Took my car in for service and found out then that I had no coverage. Done with them!! DO NOT RECOMMEND!! 👎👎👎
Employees Worked With
"As an intelligent business owner would, Joel offered to..."
As an intelligent business owner would, Joel offered to start fresh and make amends outside litigation, whereas his partner Keith Donnelly was completely unwilling and even accused me of lying about incentives, which was more of a case of them not applying than me lying. There’s no way to lie about incentives.... you either have them or you don’t—everybody has their own stips. They couldn’t get a clear idea of the stips. I wouldn’t recommend anybody EVER make contact with him during a deal. EVER!