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Westbury Jeep Chrysler Dodge - Service Center

4.2

504 Lifetime Service Reviews

100 Jericho Turnpike, Jericho, New York 11753

504 Reviews of Westbury Jeep Chrysler Dodge - Service Center

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November 29, 2019

"Took my car in for oil change. Westbury Jeep Chrysler..."

- ultimate1

Took my car in for oil change. Westbury Jeep Chrysler stripped my oil drain plug during the oil change causing oil to leak on my driveway . Originally promised by Yvonne and to have car towed in and repaired. Tim Doyle got involved and refused to repair it. He claimed that it was normal wear and tear and they were not responsible. I also have a Lifetime maxi care warranty that was sold to me by Westbury Jeep Chrysler. They are now not honoring the warranty

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Recommend Dealer
No
Employees Worked With
Yvonne , Tim Doyle
October 19, 2019

"Service "

- Todd

Kelly helped me get my vehicle fixed within a few hours when we originally thought it would take a few days. She knew I was not eligible for a loaner car. She made sure it was fixed that day. Beyond grateful.

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Recommend Dealer
Yes
Employees Worked With
October 16, 2019

"BUYER BEWARE"

- John Lander

Their service department will charge you and then do none of the work they claim they do. They will ignore your phone calls/emails, lie about what work needs to be done, and then lie about doing the work. They are overpriced, and do not even know what they are doing. Do not be fooled by their sales pitch, if you visit ANY other service center and you will receive superior work, superior customer service, and a FAIR price, as well as confidence that the job was done right.

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Recommend Dealer
No
Employees Worked With
August 07, 2019

"they do the right thing"

- irg35

last night i was disappointed with my most recent experience. let me say, that once again, they stepped right in to make the situation right for me. first thing this morning Angela called me and set the wheels in motion to make the situation right. My experience with westbury and angela is they really do care about making a challenging situation right for their customer. that is the main reason i continue to use their service department, even though i live oh-so-close to bayside. it is a comfort knowing that angela is there to help and make things better and right. highly recommend giving their customer service team an opportunity to make any situation better.

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Recommend Dealer
Yes
Employees Worked With
this review is about angela,
May 10, 2019

"Very poor customer service"

- Frank Labue

Westbury Jeep Service center is the worst. I brought in my Grand Caravan for them to fix my low tore pressure indication. They told me that 3 of the 4 sensors were bad and needed to be replaced. I picked up the car and drove less than 2 miles the tire pressure light came on again. I brought it back to them and this time it was going to cost me another $1100 before taxes. After I already spent over $600 For the first non fix. I thought they knew how to fix their cars. I thought they were trustworthy. I thought they would take care of their customers. I was wrong. Next time I will take my car to my local trustworthy mechanic.

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Recommend Dealer
No
Employees Worked With
December 28, 2018

"Horrible Customer Service"

- Ray1207

The service department is HORRIBLE!!! I have a 2016 Jeep Wrangler soft top that leaked when we had that bad rain last Friday. I called they couldn’t find my info because they had my account under the wrong name. I had about 2 inches of water in my car and they told me I had to wait for over a month for an appt for an inspection with the water leak specialist. So I’m driving around with water in my car and it smells. I left a message for the manager to call me, a week later no call!! Not to mention this happened 2 years ago when I got the car. Today it’s raining and I have water in my car again. I won’t even waste my time calling them. Worst worst worst service ever!!! Can’t wait to give back my car and be done with them.

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Recommend Dealer
No
Employees Worked With
Other Employees : Tim Doyle
November 27, 2018

"Angela is the Best"

- L.Jane Shine

I cannot say enough good things about the customer service I receive at Westbury Jeep Service when Angela handles my service calls. She is courteous & professional, and she is always in a good mood. Dom is also amazing to work with. He takes care of everything and never returns a car to me that’s not perfectly fixed. Two of the best!!

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Recommend Dealer
Yes
Employees Worked With
November 18, 2018

"Rip Off"

- TonyB

Was told i needed brakes and that car was unsafe to drive. Pads cut right through rotors. Well i went to a Mechanic the next day and watched him remove tires and not one pad had cut through. I was given a quote of over $3500 to repair a car with a trade in value of $1200. How stupid. Anyway i ordered all the parts that i needed per Kelly L in service and it came to a whopping $98.00.

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Recommend Dealer
No
Employees Worked With
Kelly L in service
November 15, 2018

"Just to get money "

- Onthroad

I put my jeep in for repair and after a month in the shop all they did was give me an estimate to buy my jeep and when I refused to buy another one they came up with something else my jeep needed just to get money. After getting the needed repair, a day later my check engine light came back on. I put it back in the shop and once again they came up with something else that wasn't covered by my warranty. Even though the salesman said it would be. I'm tired of all these just want your money dealerships and repair shops. Just do the xxxx repairs. This shop doesn't stick to their word, so I can't trust them anymore. I will be calling corporate to let them know. PS, I did talk to service manager, He replied as though I was annoying him, he just wanted his loaner back.

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Recommend Dealer
No
Employees Worked With
Other Employees : Tim Doyle
November 05, 2018

"Happy customer update"

- GD

As usual I come in and get great. Service. Cat is a good person actually helping secure a loaner car and Angela making my appt and getting me in again.

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Recommend Dealer
Yes
Employees Worked With
Angela
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