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Westbury Jeep Chrysler Dodge - Service Center

4.3

500 Lifetime Service Reviews

100 Jericho Turnpike, Jericho, New York 11753

500 Reviews of Westbury Jeep Chrysler Dodge - Service Center

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May 10, 2019

"Very poor customer service"

- Frank Labue

Westbury Jeep Service center is the worst. I brought in my Grand Caravan for them to fix my low tore pressure indication. They told me that 3 of the 4 sensors were bad and needed to be replaced. I picked up the car and drove less than 2 miles the tire pressure light came on again. I brought it back to them and this time it was going to cost me another $1100 before taxes. After I already spent over $600 For the first non fix. I thought they knew how to fix their cars. I thought they were trustworthy. I thought they would take care of their customers. I was wrong. Next time I will take my car to my local trustworthy mechanic.

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Recommend Dealer
No
Employees Worked With
December 28, 2018

"Horrible Customer Service"

- Ray1207

The service department is HORRIBLE!!! I have a 2016 Jeep Wrangler soft top that leaked when we had that bad rain last Friday. I called they couldn’t find my info because they had my account under the wrong name. I had about 2 inches of water in my car and they told me I had to wait for over a month for an appt for an inspection with the water leak specialist. So I’m driving around with water in my car and it smells. I left a message for the manager to call me, a week later no call!! Not to mention this happened 2 years ago when I got the car. Today it’s raining and I have water in my car again. I won’t even waste my time calling them. Worst worst worst service ever!!! Can’t wait to give back my car and be done with them.

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Recommend Dealer
No
November 27, 2018

"Angela is the Best"

- L.Jane Shine

I cannot say enough good things about the customer service I receive at Westbury Jeep Service when Angela handles my service calls. She is courteous & professional, and she is always in a good mood. Dom is also amazing to work with. He takes care of everything and never returns a car to me that’s not perfectly fixed. Two of the best!!

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Recommend Dealer
Yes
Employees Worked With
November 18, 2018

"Rip Off"

- TonyB

Was told i needed brakes and that car was unsafe to drive. Pads cut right through rotors. Well i went to a Mechanic the next day and watched him remove tires and not one pad had cut through. I was given a quote of over $3500 to repair a car with a trade in value of $1200. How stupid. Anyway i ordered all the parts that i needed per Kelly L in service and it came to a whopping $98.00.

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Recommend Dealer
No
Employees Worked With
Kelly L in service
November 15, 2018

"Just to get money "

- Onthroad

I put my jeep in for repair and after a month in the shop all they did was give me an estimate to buy my jeep and when I refused to buy another one they came up with something else my jeep needed just to get money. After getting the needed repair, a day later my check engine light came back on. I put it back in the shop and once again they came up with something else that wasn't covered by my warranty. Even though the salesman said it would be. I'm tired of all these just want your money dealerships and repair shops. Just do the xxxx repairs. This shop doesn't stick to their word, so I can't trust them anymore. I will be calling corporate to let them know. PS, I did talk to service manager, He replied as though I was annoying him, he just wanted his loaner back.

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Recommend Dealer
No
Employees Worked With
November 05, 2018

"Happy customer update"

- GD

As usual I come in and get great. Service. Cat is a good person actually helping secure a loaner car and Angela making my appt and getting me in again.

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Recommend Dealer
Yes
Employees Worked With
Angela
November 05, 2018

"Service with a smile"

- TJ

I love to get my car serviced here especially when I know that Angela is working. She is truly a nice person who always greets you with a smile and she knows her stuff. She really puts the "service" in customer service rep. You got a good one there Westbury!

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Recommend Dealer
Yes
Employees Worked With
angela
October 27, 2018

"Kelly is amazing"

- michellgary

Ive had my jeep going on 4 years now and have had a few problems here and there. Just recently a lot of problems started happening so i made the appoitment and brought it in. They were kind enough to make sure i had a loaner car and my car was also back to me in a week. Everyone ive worked with before has been helpful, but KELLY made my most recent experience amazing. She went above and beyond, even kept in touch to let me know the progress on my car. Ive honestly never written a review before but she was amazing and felt the need to write one.

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Recommend Dealer
Yes
Employees Worked With
October 22, 2018

"The Best Deakership Ever!"

- Cathywit

I have been dealing with this dealership for years. Everyone has been and continues to be patient, kind, and quite knowledgeable. I will never lease my Jeep anywhere else! In addition, I always recommend this dealership to all my friends.

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Yes
October 16, 2018

"Good job"

- GD

Every time I come in for any kind of service I am greeted by Angela with a great big smile. The service center has good service writers including Janine. It's just a not so good job made easy. I had to come back to correct an issue I had previously but they corrected it as promised!

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Angela
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